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Why do I have 26 Case Numbers ?? Jamie can u fix ?
523 1 2017-4-25
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Carlton Small
lvl.1
United States
Offline

Hello,

I received a DJI Care Refresh Case Number via phone yesterday morning. (CAS-595949-V8M2W3)

However when I query the page "https://repair.dji.com/en/support/RepairTrace" using my phone number as the
input, I get a list of 26 different case numbers ....all with my name, and all different from the one received by phone.

When I go to "My Case" from your support page...it shows no records in the system.

Could someone there check and at least tell me if I'm in the system ??   I only want the one case open(above)...the others should be purged.

Still awaiting a response email with shipping instructions and a shipping label.

thanks,



2017-4-25
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DJI Mindy
Administrator
Flight distance : 7 ft
Offline

Thank you for your feedback.
I have reported this to our related team. We will help to cancel other case and keep one opened.
2017-4-25
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