fans14ba2033
lvl.1
Flight distance : 390968 ft
United States
Offline
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So here's my time frame and experience with DJI Mavic:
3/23/2017 : Received Mavic that I ordered.
Within the first few days, I've been noticing jello-effects on the videos I recorded. It was shaky and disturbing. I received a defective unit.
3/30/2017: I contacted DJI support via online chat with a guy named "Alvin" and he set me up with a replacement saying "free of charge" because I can request a replacement "√ Within fifteen (15) calendar days of receiving the product if the product suffers performance failure." I proceeded to pack my Mavic to be sent to California for a replacement.
4/5/2017: UPS tracking says my Mavic was delivered to DJI in Carson, California.
Since then, I've waited patiently, but I haven't been receiving any emails regarding the progress with my Mavic. I contacted multiple DJI support and customer service, and they all question whether or not I "settled my quote" because they assume I'm using my DJI Care Refresh. I never intended to use my DJI Care Refresh because I did not crash my Mavic, I'm merely asking for a replacement due to manufacture defect.
To this date, I'm still seeing that my Mavic is in the "Damage Assessment" phase that says it should take "1-3 days".......It's been almost a month now.
Can anyone help me out here? How long does it take for a replacement to come in due to gimbal/camera defect resulting in shaky video footages?
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