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Stress Crack so bad that it chip off
2229 19 2015-3-4
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adesmond2
lvl.2

Singapore
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I would like to check if anyone experienced such a weird stress crack that the arm is almost crack off.

I have no crash, no hard landing (as I hand catch after my first few learning on hand catch).

Recently after my 2x flights, when doing some basic cleaning on the exterior, I found these cracks so bad that the arm "feels" like cracking off. I've emailed DJI but no response thus decided to bring this up to the forum hoping someone from DJI will catch this and expedite and advise me.

I have never touch anything interior as this machine is quite expensive and thus I've flew it as per instructions.

Appreciate if someone could advise and assist me in getting this thing fixed, else I'm not in time for intl quad day... Mar 24 (if I didn't recall wrongly)


PS: how do I attached pictures?
2015-3-4
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Tahoe_Ed
Captain
Flight distance : 2605 ft
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United States
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Contact the service center closest to you.  They have receive updated P2 shells that will cure that problem.  
2015-3-4
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adesmond2
lvl.2

Singapore
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https://plus.google.com/u/0/phot ... 6122614768642005841

the photos.
2015-3-4
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adesmond2
lvl.2

Singapore
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Tahoe_Ed Posted at 2015-3-5 13:29
Contact the service center closest to you.  They have receive updated P2 shells that will cure that  ...

Hi, I've tried, they did not reply.. Btw, I'm from Singapore, Hong Kong will be the nearest right? Or US?
2015-3-4
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Tahoe_Ed
Captain
Flight distance : 2605 ft
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I would try SZ.  Hong Kong does not have service facilities to my knowledge.
2015-3-4
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adesmond2
lvl.2

Singapore
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Tahoe_Ed Posted at 2015-3-5 14:07
I would try SZ.  Hong Kong does not have service facilities to my knowledge.

ok.. do you have any email address for me to email them?
2015-3-4
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DJI-Autumn
First Officer

Hong Kong
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adesmond2@hotma Posted at 2015-3-5 14:45
ok.. do you have any email address for me to email them?


Support@dji.com

Or you can directly send mail to me  autumn.a@dji.com. I'll see what I can do for help.
2015-3-4
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adesmond2
lvl.2

Singapore
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DJI-Autumn Posted at 2015-3-5 14:47
Support@dji.com

Or you can directly send mail to me  autumn.a@dji.com. I'll see what I can do for ...

thanks! I've emailed you.
Really glad that you can help out! ;)
2015-3-4
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JATO
Second Officer

United States
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Tahoe_Ed Posted at 2015-3-5 13:29
Contact the service center closest to you.  They have receive updated P2 shells that will cure that  ...

Ed can those updated shells be purchased separately (directly from DJI) or are they only available as a warranty / service repair item?

Also is there any way to ID which period and models might be affected?




2015-3-5
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Tahoe_Ed
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JATO Posted at 2015-3-5 23:04
Ed can those updated shells be purchased separately (directly from DJI) or are they only available ...

It is my impression that the shells that are now available are the new ones.  However, I would check with the vendor or DJI if they are the current ones.  Sometimes stock hangs around.
2015-3-5
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adesmond2
lvl.2

Singapore
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Tahoe_Ed Posted at 2015-3-6 12:55
It is my impression that the shells that are now available are the new ones.  However, I would che ...

ya.. I've checked with the vendors/dji authorised resellers. They are still pending for the new stock to come in. & that means = no fly/grounded.

I'm tempted to put some silicon or plastic glues.. but I'm worried that it might damaged further..
2015-3-5
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ChristoHD
lvl.2
Flight distance : 21818 ft
United States
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I sent mine in yesterday for the very same thing. 2 flights, no crashes, and hairline cracks and splints in the front two arms.
2015-3-6
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Jackvg
lvl.2

Netherlands
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Mine has this problem too. A few days ago i discoverd small cracks in all 4 arms, en 2 big cracks, even at a place where no screw is. Today i was looking again, and the cracks were bigger, and a new one appeared on the top of the shell?! I did not fly it since i discovered it. It has to be a wrong kind of plastic? I hope to find out more soon. I got contact now with the DJI service, and exchanging proof of purchase etc. I really hope they will fix this for me.
2015-3-7
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TSP181
lvl.4
Flight distance : 18258 ft
United States
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The low number of flights you guys are reporting makes me wonder; is this a P2 v3 problem or is it a problem with earlier models?   I have a v3 and will inspect it for cracks. .   
2015-3-7
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Jackvg
lvl.2

Netherlands
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Mine is a Phantom 2 v2 with h3-3d gopro gimbal. (Not a vision etc). I just have it for about 3 weeks now.
2015-3-7
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TSP181
lvl.4
Flight distance : 18258 ft
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TSP181 Posted at 2015-3-7 22:38
The low number of flights you guys are reporting makes me wonder; is this a P2 v3 problem or is it a ...

My v3 has no sign of cracks - yet.   I will continue to watch for them.  
2015-3-7
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stock12to32
lvl.4

United States
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I have a v3 as well with over 100 flights with no cracks yet.
2015-3-7
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edbighi
Second Officer
Flight distance : 33485010 ft
Austria
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I have a v2 with four cracks after 20 flights. No crashes, hand catch every time. I am now using my v3 with about 6 flights and no cracks. I'll keep checking. This is the single biggest recurring problem on the phantom series and far more prevalent than other user related issues. Somfar I have had two phantoms out of three start to crack. The verdict is still out on my v3. Some of us with big rc experience just don't crash but still experience this issue. It is spoken about far less than it should and hopefully it is rectified with the p3. Less brittle plastic and a hair more thickness in the arms, something the ever better and better motors can easily handle, would do wonders to end this once and for all. A thousand buck item should not disintegrate from basic use in less than thirty, twenty minute flights. If my v3 stays together after twenty flights, I'll place an order for a phantom 3.
2015-5-2
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Jackvg
lvl.2

Netherlands
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Today i received my phantom back after 2 months of waiting. I had some big cracks in the plastic, especially on the top half. My dealer was trying to solve this with DJI, but there where no answers back for a long while. Now DJI told us they could not find a cause for this to happen. My dealer decided to fix this himself. I've got i back now, but the plastic seems exactly the same. I hope it wont happen again. Ill keep checking it, but for now its time to finally have some fun with this thing
2015-5-2
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edbighi
Second Officer
Flight distance : 33485010 ft
Austria
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Jackvg Posted at 2015-5-3 05:50
Today i received my phantom back after 2 months of waiting. I had some big cracks in the plastic, es ...

I retired my p2v v2 with too many cracks and about four days ago took my my 6 flight new v3 and put in about 15 flights on it. Low and behold, boom, first crack. Never once had a crash on any phantom. This is getting old. This better be solved on the p3.

2015-5-3
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