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Serious issue: My Inspire1 is now a brick
5416 32 2015-3-5
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roberto
lvl.1

Brazil
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Well, let me begin the story.

Started the upgrade my inspire1 on 03/02 at 1:00pm. Took 45 min to upgrade and then sucess (according to TXT file). After then I had the issue with RC that online support soves by sending me the gs_odfm.bin.

After that, my problems became really big.

When the pilot app starts it says that I have the latest firmware BUT an system error is triggered saying "Aircraft update error: Solution - Try to update again" BUT, leaves me NO option to redo the upgrade again.

I have been hours with the online support yesterday and finally the attendant gives up and said that I have to send an email with images and files to them. I did that..

Until now. No answers.

The strange thing is thatthe hidden LOGS generated when the failure occurs contains:

[00004697]Packet [C:\WM610_FW_V01.02.00.17.bin] detected.
[00004709]Packet upgrade start...

[00004716]Packet checking...
[00004729]Done.

[00004733]Version checking[1]...
[00004737][01 00] v1.3.1993 -> v1.3.1993
[00004770][03 05] v34.1.0.5 -> v34.1.0.5
[00004810][03 06] v1.15.4.9 -> v1.15.4.9
[00004829][04 00] v1.5.0.61 -> v1.5.0.61
[00017335][05 00] device not detected.
[00017346][08 00] v1.10.0.14 -> v1.10.0.14
[00017364][09 00] v1.6.6.1 -> v1.6.6.1
[00029881][11 00] device not detected.
[00029928][12 00] v1.3.0.60 -> v1.3.0.60
[00029988][12 01] v1.3.0.60 -> v1.3.0.60
[00030054][12 02] v1.3.0.60 -> v1.3.0.60
[00030127][12 03] v1.3.0.60 -> v1.3.0.60
[00030207][15 00] v1.1.1.0 -> v1.1.1.0
[00030227][17 00] v1.0.2.4 -> v1.0.2.4
[00030288][17 01] v1.0.0.9 -> v1.0.0.9
[00030302][19 00] v1.0.8.59 -> v1.0.8.59
[00030306]Packet upgrade failed at version checking.

The devices not detected in this case, based on the "About" results on the pilot app are the Camera and the Battery, that, by the way, always shows 0% charge.


Is there any way to redo the upgrade or downgrade the bird so I can try the upgrade again ?

Please, if anyone knows this. Help me.

Thanks a lot.
2015-3-5
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dundee
Captain
Flight distance : 33550 ft

Thailand
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I think downgrading from ..17 back to ..16 won't work.
But as you have nothing to loose and some spare time you could try anyway
Just upgrade like it would be new firmware but then with WM610_FW_V01.02.00.16.bin
2015-3-5
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roberto
lvl.1

Brazil
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I have already tried that.

The problem occurs exactly like above. My C++senior programmer experience tells me that it didn't even start the upgrade. The error is on the pre-upgrading check (version check).

As the error occurs in this early checking. The upgrade is aborted.

I think that a full reset (factory reset) will be needed.

Any ideas ?
2015-3-5
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dundee
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roberto@dialtec Posted at 2015-3-5 21:22
I have already tried that.

The problem occurs exactly like above. My C++senior programmer experien ...


Does it fly without the app connected ?

Connect the tail with that usb cable to yr computer and see what you can find there.

Thats the internal sd card
2015-3-5
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jesper88
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Denmark
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What can you use the USB port in the tail?

My inspire is also bricked at this moment, the firmware upgrade on my 2 RCs wont start.
Just a constant red led. And there is no more connetion to the pilot app :/
2015-3-5
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dundee
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jesper88@outloo Posted at 2015-3-5 22:42
What can you use the USB port in the tail?

My inspire is also bricked at this moment, the firmware  ...

Try this this one of yr transmitters
But follow exactly the chart.
http://forum.dji.com/forum.php?mod=viewthread&tid=9186
2015-3-5
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jesper88
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Denmark
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I have allready tried that 1000 times ;)

The BLUE led newer shows op :/ Just the red, and it leaves no log file.
It detects However usbstick the first few seconds, but there are never more than that
2015-3-5
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roberto
lvl.1

Brazil
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dundee Posted at 2015-3-5 21:34
Does it fly without the app connected ?

Connect the tail with that usb cable to yr computer and s ...

It does not fly because it always shows 0% battery.
When I connect the tail USB on the computer, the systen indicator light on overal status turn to "USB Enabled" but shows nothing on my computer.

I'm seriously concerned about this.

Meybe DJI could send me a "return to factory" BIN file. Don't you think ?
2015-3-5
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CrabHawk
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roberto@dialtec Posted at 2015-3-5 23:41
It does not fly because it always shows 0% battery.
When I connect the tail USB on the computer, t ...

Have you left the power of  everything on over night to let ALL batteries deplete to zero?
2015-3-5
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roberto
lvl.1

Brazil
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No. The batery is actually 100% charged . She never deplete to anywhere near zero ever. It shows 0% because it can't read the battery due to the failure of firmware update.

Are you suggesting me to deplete all the battery to see if solves (resets) the system ?
2015-3-5
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roberto
lvl.1

Brazil
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Well I'm stuck.

DJI now says that I have to return my inspire1 back to repair BUT i have a serious issue.

I'm in Brazil. Here nothing is easy and I'pretty sure that if I send this drone, I'll never see him again.

So, I'm accepting suggestions.

Is there any way to hard reset the bird, factory reset or something ?

I'm desperate now.
2015-3-6
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roberto
lvl.1

Brazil
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No ideas ???
Oh, and the content of the hidden log file is that shown at the begining of this post.


2015-3-8
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jon
lvl.4

United Kingdom
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Thats really shitty!

There must me someone from dji on this dji hosted forum who can help this poor guy!
2015-3-8
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ScottGunn
lvl.3

United States
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jon@thefullers. Posted at 2015-3-9 07:08
Thats really shitty!

There must me someone from dji on this dji hosted forum who can help this poor ...

The DJI forum guys seem to be hard to track down.  They post on a thread here and there but certainly not all of the ones asking for help.  

I also know that support in N America is swamped.  If you do have to send it back in to be serviced, expect a long, long, long wait.  
2015-3-8
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jon
lvl.4

United Kingdom
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Oh dear.

Is the general feeling that there are no user serviceable parts to an Inspire1 then?
2015-3-8
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arunmehta
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Roberto did you also update the remote control independently with the inspire one turned off? my suggestion let the battery in the remote run out to zero by leaving it  on overnight and then recharge the remote fully and THEN re-upgrade..with the inspire NOT powered on .if it doest work it needs dji service  hope it works
2015-3-8
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roberto
lvl.1

Brazil
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The Remote control is OK and was updated. My problem is the inspire 1 itself.

Seems that the update was not successful and now it does not update anymore.

I'm really desperate now.
2015-3-9
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arunmehta
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roberto@dialtec Posted at 2015-3-9 17:01
The Remote control is OK and was updated. My problem is the inspire 1 itself.

Seems that the update ...

Roberto,

What happens if :Charge batterry fully>> Clean the contacts(batterry and gimble) with contact cleaner>> reattach the gimble with camera after cleaning contacts >>
get a new card 10+ grade>> format FAT 32 >> put new firmware bin  on it nothing else>> push into inspire while off>> Turn the inspire on>>> (leave remote AND app off>>> wait ....let me know
2015-3-9
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CrabHawk
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roberto@dialtec Posted at 2015-3-6 01:33
No. The batery is actually 100% charged . She never deplete to anywhere near zero ever. It shows 0%  ...

Yes deplete the batteries to see if "Resets"
2015-3-9
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CrabHawk
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arunmehta Posted at 2015-3-9 18:47
Roberto,

What happens if :Charge batterry fully>> Clean the contacts(batterry and gimble) with con ...

That's what I would do also.
2015-3-9
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markjacobs.talk
First Officer
Flight distance : 120784 ft
United Kingdom
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arunmehta Posted at 2015-3-9 07:32
Roberto did you also update the remote control independently with the inspire one turned off? my sug ...

Will make no difference - the ROM in the Inspire and the TX is non volatile. It has to be to store firmware during shutdown.
2015-3-9
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arunmehta
Second Officer
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markjacobs.talk Posted at 2015-3-9 19:08
Will make no difference - the ROM in the Inspire and the TX is non volatile. It has to be to store  ...

ROM is nonvolatile BUT the offending code maybe staying in the volatile part...so depleting battery on both TX and Inspire may troubleshoot....interesting to see what happens he is waiting on dji anyway
2015-3-9
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markjacobs.talk
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arunmehta Posted at 2015-3-9 19:19
ROM is nonvolatile BUT the offending code maybe staying in the volatile part...so depleting batter ...

No, because removing the battery from the Inspire renders zero voltage to it's electctronics and a reboot of  the TX would clear any ram resident code.
2015-3-9
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roberto
lvl.1

Brazil
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markjacobs.talk Posted at 2015-3-9 20:33
No, because removing the battery from the Inspire renders zero voltage to it's electctronics and a ...

I have to agree with markjacobs.

I think that something like the BIN file that resets the ROM on RC and let people to update the RC will be necessary .

2015-3-9
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warrenaustin86
lvl.1
Trinidad and Tobago
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roberto@dialtec Posted at 2015-3-9 08:56
I have to agree with markjacobs.

I think that something like the BIN file that resets the ROM on  ...

Hey im having the same problem. did you find a solution?
2016-1-22
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DJI-Ken
DJI team
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warrenaustin86@ Posted at 2016-1-23 07:18
Hey im having the same problem. did you find a solution?

I did not read every post but if you are having the same problem as the OP and your hidden files say Device Not Detected on modules 8 and 15 then the firmware update has corrupted your video transmission module and it needs to be sent in for warranty repair.
A few have been able to get it fixed by downgrading/updating a bunch of times.
2016-1-22
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warrenaustin86
lvl.1
Trinidad and Tobago
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DJI-Ken Posted at 2016-1-22 19:58
I did not read every post but if you are having the same problem as the OP and your hidden files s ...

how do you downgrade?
2016-1-22
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DJI-Ken
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If you are on 1.6 then just download 1.5 to your computer, unzip the file and put the BIN file on the formatted SD card and put it in the aircraft and power it up and leave the radio OFF. It will take 20-30 minutes so do not power it off while it's updating.
During update you will hear 4 beeps continuously lDDDD, DDDD after a minute or so of power up. Then when it's finished the beeps will be 3 beeps D-DD, D-DD and that means the firmware is finished. You can verify by putting the SD card into the computer and reading the TXT file and scrolling to the bottom.
See if you have video and if not then go back to 1.6 and see if you have video.
AND this is only if it says NO VIDEO, if it says DISCONNECTED then that means the app is not seeing the RC or aircraft and it's the USB cable or USB port.
And this is if the aircraft is connected to the RC, you can verify by seeing if you can control the camera or arm the motors.
Also, whenever you do a firmware change you need to do a IMU, compass, and gimbal calibration.
2016-1-22
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warrenaustin86
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Trinidad and Tobago
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DJI-Ken Posted at 2016-1-22 21:16
If you are on 1.6 then just download 1.5 to your computer, unzip the file and put the BIN file on  ...

I successfully downgraded the unit but my controllers still wont speak to the unit
2016-1-24
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DJI-Ken
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warrenaustin86@ Posted at 2016-1-25 03:30
I successfully downgraded the unit but my controllers still wont speak to the unit

And you cannot do a manual bind to the controller?
InspireOneManualBind PNG.png
2016-1-24
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warrenaustin86
lvl.1
Trinidad and Tobago
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DJI-Ken Posted at 2016-1-24 15:44
And you cannot do a manual bind to the controller?

nopee it starts blinking blue and thats all.
2016-1-24
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sthuemmel
Second Officer
Flight distance : 1749321 ft
United States
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warrenaustin86@ Posted at 2016-1-24 17:57
nopee it starts blinking blue and thats all.

Have you tried this on the RC?
JI Tim RC reset
Please press C1+C2+record, wait for the D-DD sound  -> press right wheel button
Press the C1 + C2 + Trigger (photo) (Video on the left side)buttons and keep them pressed and TURN OFF the controller.
By still keeping pressed the C1 + C2 + Trigger (photo) (Video on the left side) buttons TURN ON the controller
2016-1-24
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sthuemmel
Second Officer
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sthuemmel Posted at 2016-1-24 18:24
Have you tried this on the RC?
JI Tim RC reset
Please press C1+C2+record, wait for the D-DD sound  ...

Here is something else I found you can  try.....
I was having controller issues and DJI service provided me with a new way of pairing the two. I figured I would share it here since I haven't found it anywhere else.

Step 1: Power on Master Remote Controller and Aircraft.
Step 2: Press the Linking button in the nose of the aircraft, as show in the file attached.
Step 3: On the Remote Controller, Press “C1” + “C2” + “Video Record”
Step 4: Then, press the “Camera Settings Dial”. A green indicator light indicates bind is successful.
Here is where I found it:
http://www.inspirepilots.com/thr ... w-to-reset-rc.4933/
2016-1-24
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