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Battery is dead
437 1 2017-4-27
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No Man's Drone
Second Officer
Flight distance : 301545 ft
United States
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I purchased a Ronin-M off the DJI website. I recieved the package three days ago (Monday). Everything works fine except for one of the battery is completely dead. I have been exchanging emails with DJI Email Support and today they asked me to send my Ronin-M in for repair in California!!!

I also sent a message through DJI's Facebook page but received no response. I am disgusted with your service!

I'd like to return the whole product because of this.

It's there anyone here that can point me in how to do this?
2017-4-27
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DJI Natalia
Super Moderator
Flight distance : 318 ft

Offline

That must have been frustrating for you, we sincerely sorry for your unpleasant experience.
Since Ronin-M performs fine, you can just send in the dead battery, we'll evaluate it for you, if it's product faulty, you will get a good one.
Please submit a case number online, we'll take care of it once it arrives: https://repair.dji.com/en/SelfRepair/Area
For support problem, we've reported it to the management, will keep training to provide you more professional service, thanks again to bring this to our attention.
2017-4-27
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