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Dji support confusing me?
544 4 2017-4-28
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dazza.uk
lvl.2
Flight distance : 743110 ft
United Kingdom
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dji support is so confusing.

I had a brand new propeller which had some fine scratches on it. I sent dji a email and they wanted all my details, proof of purchase and serial numbers for the aircraft, remote, camera and gimbal.

Now I was understanding that the phantom 4 only has 1 serial number??

So I have already sent them that.

I was also assigned a case number CAS-604672-V2X4Q4

But then today I revived a email asking for serial numbers again???

What's going on??
2017-4-28
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dazza.uk
lvl.2
Flight distance : 743110 ft
United Kingdom
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Any DJI  workers care to look into this? Ive been asked for camera, gimbal, remote and aircraft serial number from my phantom 4?

I can only see 1 serial number?

Thanks
2017-4-28
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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From what I can see, they're asking for you to resubmit the serial numbers etc. in the text format they provided to you. Since you have a P4, you would just use the SN that's in the battery compartment. For the Gimbal SN portion, you could submit is as "N/A".
2017-4-28
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dazza.uk
lvl.2
Flight distance : 743110 ft
United Kingdom
Offline

DJI-Jamie Posted at 2017-4-28 15:10
From what I can see, they're asking for you to resubmit the serial numbers etc. in the text format they provided to you. Since you have a P4, you would just use the SN that's in the battery compartment. For the Gimbal SN portion, you could submit is as "N/A".

Thank you, dont know why that wasnt made clear
2017-4-29
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
Offline

dazza.uk Posted at 2017-4-29 06:54
Thank you, dont know why that wasnt made clear

I do apologize for the confusion, but you'll have this sorted soon.
2017-4-29
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