It does seem like your gimbal is not seated correctly. The back of the camera has a lot of scratch marks indicating the gimbal is hitting on something. There is a small tab at the back of the gimbal, is the gimbal underneath this or is the tab broken.
Hi Jenee 2 , the small tab is in the correct position, i verify the tab but it isn't broken, is fine. The Gimbal is hittin with the Cardan or chasis
Thanks