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Frame Alignment Error / Visual Calibration / OSX
2235 21 2017-4-30
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fans5764c5ba
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I updated my MAVIC and now I'm getting a Visual Sensor needs calibrating message. I attempted to use both the method from the App, and the method using the Assistant 2.0 app. No go to both.

I installed Assistant & Horndis on OSX Sierra. Upon opening the Calibration menu, I go through the tutorials until part 3 when it gives me the attached error message immediately. I've tried multiple USB cables and ports and still the same error message. What gives?

OSX Sierra.  DJI Assistant V1.1.0-2
Screen Shot 2017-04-30 at 5.26.54 PM.png
2017-4-30
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fans5764c5ba
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Anyone? Anyone at all?
2017-4-30
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fans5764c5ba
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Anyone...? I'm starting to wonder if DJI quality is still on par with the previous infamous Fly-aways from years past.
2017-5-1
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V_kingo
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https://forum.dji.com/thread-87373-1-1.html
2017-5-1
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fans5764c5ba
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V_kingo Posted at 2017-5-1 11:15
https://forum.dji.com/thread-87373-1-1.html

There's no fix for OSX. DJI seems oblivious to this issue.
2017-5-1
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fans5764c5ba
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fans5764c5ba Posted at 2017-5-1 19:32
There's no fix for OSX. DJI seems oblivious to this issue.

Anyone with OSX Sierra having the same problem?
2017-5-2
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DJI Mindy
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Hello, do you have windows computer to test with?
2017-5-4
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fans5764c5ba
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DJI Mindy Posted at 2017-5-4 00:27
Hello, do you have windows computer to test with?

No. Do you have some basic competency with which to work?
2017-5-4
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DJI Mindy
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fans5764c5ba Posted at 2017-5-4 06:57
No. Do you have some basic competency with which to work?

Please try to reinstall the DJI assistant then do the calibration again.
And please make sure you point the Mavic straight at the screen.
2017-5-4
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fans5764c5ba
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Yes. Done that multiple times. Uninstalled/Reinstalled.

Its not even getting to the calibration component and has nothing to do with how the mavic is pointing.
2017-5-5
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fans5764c5ba
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And it is fixed. How? I took it to a friend who had a Windows 10 machine and the button turned from grey to blue and I was able to calibrate it. Thanks DJI for creating such flawed software that doesn't work on all systems. Great job.
2017-5-5
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Dimitri
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fans5764c5ba Posted at 2017-5-5 05:09
Yes. Done that multiple times. Uninstalled/Reinstalled.

Its not even getting to the calibration component and has nothing to do with how the mavic is pointing.

I have same problem on macOS Sierra 10.12.5
And Sensor Status windows shows pictures from landing cameras
2017-5-6
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fans5764c5ba
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The problem is that you can never click on the calibrate button. It stays grayed out with a spinning icon next to it. DJI seems inept and unable to fix this.
2017-5-6
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fansf7fa1f39
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The same, problem here! Can't calibrate on the Mac OS Sierra 10.12.5
I'am going te tray it on windows 10 virtual machine....
2017-5-18
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fans5764c5ba
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fansf7fa1f39 Posted at 2017-5-18 01:22
The same, problem here! Can't calibrate on the Mac OS Sierra 10.12.5
I'am going te tray it on windows 10 virtual machine....

I tried on a virtual 10 machine and I got the same thing. Something to do with Paralells going through OSX resulted in the same problem.
2017-5-21
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BobStekeur
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I don't think it is the software, It's your OS preventing the drivers from being installed correctly. That's what the problem was for me.
2017-5-22
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EricCampbellUAV
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same here


osx.png
2017-6-5
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fanse6f8e142
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I tried already several times to reinstall, same problem. Mavic before the last update no longer hang in the air and not hang itself. After the upgrade the problem remained , but the program DJI does not do calibration
2017-6-12
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nveer
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Having this issue as well.  Got forward sensor error.  Tried to recalibrate using Assistant 2.  I get a "Frame Alignment Error" and if I proceed by clicking (blue button)" Calibrate Now" I never get the dots and the 2 preview screens of my camera are frozen.
2017-7-25
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Osee
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nveer Posted at 2017-7-25 04:25
Having this issue as well.  Got forward sensor error.  Tried to recalibrate using Assistant 2.  I get a "Frame Alignment Error" and if I proceed by clicking (blue button)" Calibrate Now" I never get the dots and the 2 preview screens of my camera are frozen. [view_image]

From the start - two weeks ago - i was getting :
Vision system recalibration required .
    Solution: Please contact DJI support. (Error Code: 0x0800)
I filed a repair request yesterday and was thinking about packing it up and sending it in - then today when i went out to fly - and the firmware updated - now the 0x800 error is gone but i am getting the error that the sensors need to be calibrated - and I am getting the frame alignment error - the blue button stays greyed out - i am on windows 10 .
2017-8-23
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Osee
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i did all the steps to disable signed driver enforcement and reinstalled assistant 2 - it asked to confirm installing unsigned drivers and after everything installed i am still getting the same error .

When I look into device manager - i see a device named DJI that is flagged - no driver loaded for it - i tried manually browsing for the winusb.inf file and it tried to load it but failed .

I also tried the x64 inf file but that one is not accepted by the system and will not even try to load it .
2017-8-23
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Osee
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I spent hours trying all the fixes in this forum - i tried two different windows 10 machines and then booted to a win 8.1 and nothing worked - finally i installed win 7 on one of the hard drives ... shazam !
2017-8-24
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