DJI Diana
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Flight distance : 2408 ft
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fans8d6aaed4 Posted at 2017-7-24 01:26
Hi everyone, i know this has been discussed lots already but i'm pulling my hair out! After purchasing a new Mavic 12 days ago, i have been unable to use it as the suggested update of latest firmware fails no matter what i do. i have trid with the dji go 4 app of 2 phones, and and ipad, tried using DJI Assistant on both a PC & Mac, connected by wire or wireless, different batteries, reset to factory, new sd card -nothing works. i cannot get the Mavic past .400 but the RC updates fine to version .900 and now i get compatibility warning so don't want to fly as i would imagine should anything happen, my warranty may not be honoured. everytine the update fails i send logs to DJI (over 35times now) but hear nothing back. I paid extra for the care & replace too which doesnt seem to help?? i dont really want to send it in for repair as after paying over £1000 i dont want to be without it or unable to use it any longer than necessary. I thout of downgrading version on the RC to match the Mavic at .400 but there is no option to do this in the app or in assistant 2. Please does anyone know a way to get the mavic to update to the latest firmware, as if i just plod on, i would imagine that at some point the latest update may become mandatory and i will be unable to comply? Not impressed at all. cant get it replaced by where i purchased it as they say it has been activated with DJI so over to them. any help would be very appreciated.
Received your PM, I've add a firmware to your account, please refer to the steps below to upgrade the drone via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
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