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Mavic Pro firmware upgrade failed again and again..
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JBVH
lvl.1
Belgium
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DJI Mindy Posted at 2017-7-18 21:34
We have added previous version to your account again:  Please try again.

Right, now I see them, I've tried to downgrade the firmware to 0350 but it failed at 68%, I can't try again for now because my battery is drained, I will try again in a few hours and get back to you .
Thanks
2017-7-18
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DJI Mindy
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JBVH Posted at 2017-7-18 23:44
Right, now I see them, I've tried to downgrade the firmware to 0350 but it failed at 68%, I can't try again for now because my battery is drained, I will try again in a few hours and get back to you .
Thanks

No problem, we are waiting for your update.
2017-7-19
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DJI Diana
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Nimano Posted at 2017-7-18 22:32
Hi dji account
Please add me for 0350 because of same issue,
My image transmission signol lost too on this frimware

Sorry for this, is this issue started after a firmware upgrade? If yes, please re-upgrade it. Your issue is different from others, it is a air encoder error in your drone. You may need to send it in for diagnosis and repair,
2017-7-19
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JBVH
lvl.1
Belgium
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DJI Mindy Posted at 2017-7-19 00:06
No problem, we are waiting for your update.

It worked like a charm !
Thanks for your support !!!

I hope that future updates will be easier to install
2017-7-19
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MacGyver_79
New
Austria
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DJI Diana Posted at 2017-7-16 23:16
It's done, please upgrade it agian , here is the instruction:
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

It worked, thank you very much. I successfully updated to latest version. I am very happy now, it works perfectly.

How will updates work in future?
Does this mean I have to do this special method for every new update?
2017-7-19
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DJI Mindy
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JBVH Posted at 2017-7-19 04:53
It worked like a charm !
Thanks for your support !!!

That's great. We will keep improving our product. Enjoy flying.
2017-7-19
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DJI Mindy
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MacGyver_79 Posted at 2017-7-19 10:22
It worked, thank you very much. I successfully updated to latest version. I am very happy now, it works perfectly.

How will updates work in future?

Please check the error code if it fails in the future update and contact us in time, we'll help.

2017-7-19
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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DJI Mindy Posted at 2017-6-25 22:58
It's done, please update the firmware according to the method in 292#.

Hi DJI Mindy
Looking for similar access to firmware 350.  Account is wowamaral87@gmail.com.  Thanks!
2017-7-20
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DJI Mindy
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PANOIO Posted at 2017-7-20 02:23
Hi DJI Mindy
Looking for similar access to firmware 350.  Account is .  Thanks!

Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware 1.3.8.11 or 1.3.8.10 (the name 350 has been changed)
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.
2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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DJI Mindy Posted at 2017-7-20 02:50
Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware 1.3.8.11 or 1.3.8.10 (the name 350 has been changed)

I did not see the remote control firmware
2017-7-20
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PANOIO
lvl.1
Flight distance : 971614 ft
Portugal
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DJI Mindy Posted at 2017-7-20 02:50
Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware 1.3.8.11 or 1.3.8.10 (the name 350 has been changed)

dont work for my, The same options appear
2017-7-20
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fanseb8f670e
lvl.1
United States
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Same problem. Keeps freezing during upgrade. DJI account: dji@meswilson.com
2017-7-20
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Tristan Gorry
lvl.1
Flight distance : 15069 ft
Czechia
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Hello, I bought Mavica more combo a week ago. I wanted to connect a dron to Assistant 2 and nothing. Mam win 8. I left the USB connected 5-20 minutes and still nothing What's the problem?
2017-7-20
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DJI Diana
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fanseb8f670e Posted at 2017-7-20 12:02
Same problem. Keeps freezing during upgrade. DJI account:

Copy that, Please refer to  the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
2017-7-20
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DJI Diana
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Tristan Gorry Posted at 2017-7-20 12:22
Hello, I bought Mavica more combo a week ago. I wanted to connect a dron to Assistant 2 and nothing. Mam win 8. I left the USB connected 5-20 minutes and still nothing What's the problem?

Have you tried other computers? Or you can uninstall the DJI Assistant 2, disable the anti-virus software and firewall on your computer, then re-install the DJI Assitant 2, see if it works.
2017-7-20
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DJI Diana
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PANOIO Posted at 2017-7-20 05:38
dont work for my, The same options appear

Replied your another post, please check it.
2017-7-20
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Tristan Gorry
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Czechia
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DJI Diana Posted at 2017-7-20 19:43
Have you tried other computers? Or you can uninstall the DJI Assistant 2, disable the anti-virus software and firewall on your computer, then re-install the DJI Assitant 2, see if it works. Mavic Tutorials- Upgrading/Downgrading Firmware with DJI Assistant 2

Other pc I did not try but shut down FW and antivyrus I did and nothing. Should I give Mavic a complaint?
2017-7-21
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fans60e6242a
lvl.1
Flight distance : 34721 ft
Sweden
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Could you please enable the 1.3.8.11 or 1.3.8.10 (old 350) firmware for me? Thanks. ].
2017-7-21
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DJI Diana
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fans60e6242a Posted at 2017-7-21 14:38
Could you please enable the 1.3.8.11 or 1.3.8.10 (old 350) firmware for me? Thanks. ].

What issue you are having with the Mavic? Could you please provide me your DJI account email?
2017-7-21
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DJI Diana
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Tristan Gorry Posted at 2017-7-21 12:15
Other pc I did not try but shut down FW and antivyrus I did and nothing. Should I give Mavic a complaint?

I would recommend you try another computer first, may I know what issue you are facing with the Mavic? why do you want to connect it to DJI assistant 2 ?
2017-7-21
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fans60e6242a
lvl.1
Flight distance : 34721 ft
Sweden
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DJI Diana Posted at 2017-7-21 20:17
What issue you are having with the Mavic? Could you please provide me your DJI account email?

My updates always get stuck, and I believe that the 350 version and the procedure that you have described can help. DJI Account . Thanks!

2017-7-21
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DJI Diana
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fans60e6242a Posted at 2017-7-21 22:46
My updates always get stuck, and I believe that the 350 version and the procedure that you have described can help. DJI Account [view_image]. Thanks!

I didn't see your DJI account email, I've sent you a PM, please check.
2017-7-21
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fans36973f1d
lvl.1
Flight distance : 213 ft

Poland
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I have this problem , mavic with 01.03.0550 and remote is ok - 01.03.900 (I did it separately). Tried 2 mobiles, 2 pc's always this same error at 74% of upgrading to every firmware 600,700, a nd now 800 and 900..
Maciek
Isent my dji acount to your PM.
2017-7-23
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fans36973f1d
lvl.1
Flight distance : 213 ft

Poland
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I sent my dji acount for both pm dji Diana and Dji Natalia,thanks.
2017-7-23
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DJI Diana
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fans36973f1d Posted at 2017-7-23 21:33
I sent my dji acount for both pm dji Diana and Dji Natalia,thanks.

Got you , we are looking into it now, will response your PM soon.
2017-7-24
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fans36973f1d
lvl.1
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Poland
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DJI Diana Posted at 2017-7-24 00:53
Got you , we are looking into it now, will response your PM soon.

OK, thx, I'll wait patiently, regards from Poland
2017-7-24
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fans8d6aaed4
New
Flight distance : 7966 ft
United Kingdom
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Hi everyone, i know this has been discussed lots already but i'm pulling my hair out! After purchasing a new Mavic 12 days ago, i have been unable to use it as the suggested update of latest firmware fails no matter what i do. i have trid with the dji go 4 app of 2 phones, and and ipad, tried using DJI Assistant on both a PC & Mac, connected by wire or wireless, different batteries, reset to factory, new sd card -nothing works. i cannot get the Mavic past .400 but the RC updates fine to version .900 and now i get compatibility warning so don't want to fly as i would imagine should anything happen, my warranty may not be honoured. everytine the update fails i send logs to DJI (over 35times now) but hear nothing back. I paid extra for the care & replace too which doesnt seem to help?? i dont really want to send it in for repair as after paying over £1000 i dont want to be without it or unable to use it any longer than necessary. I thout of downgrading version on the RC to match the Mavic at .400 but there is no option to do this in the app or in assistant 2. Please does anyone know a way to get the mavic to update to the latest firmware, as if i just plod on, i would imagine that at some point the latest update may become mandatory and i will be unable to comply? Not impressed at all. cant get it replaced by where i purchased it as they say it has been activated with DJI so over to them. any help would be very appreciated.
2017-7-24
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DJI Diana
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fans8d6aaed4 Posted at 2017-7-24 01:26
Hi everyone, i know this has been discussed lots already but i'm pulling my hair out! After purchasing a new Mavic 12 days ago, i have been unable to use it as the suggested update of latest firmware fails no matter what i do. i have trid with the dji go 4 app of 2 phones, and and ipad, tried using DJI Assistant on both a PC & Mac, connected by wire or wireless, different batteries, reset to factory, new sd card -nothing works. i cannot get the Mavic past .400 but the RC updates fine to version .900 and now i get compatibility warning so don't want to fly as i would imagine should anything happen, my warranty may not be honoured. everytine the update fails i send logs to DJI (over 35times now) but hear nothing back. I paid extra for the care & replace too which doesnt seem to help?? i dont really want to send it in for repair as after paying over £1000 i dont want to be without it or unable to use it any longer than necessary. I thout of downgrading version on the RC to match the Mavic at .400 but there is no option to do this in the app or in assistant 2. Please does anyone know a way to get the mavic to update to the latest firmware, as if i just plod on, i would imagine that at some point the latest update may become mandatory and i will be unable to comply? Not impressed at all. cant get it replaced by where i purchased it as they say it has been activated with DJI so over to them. any help would be very appreciated.

Received your PM, I've add a firmware to your account, please refer to  the steps below to upgrade the drone via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
2017-7-24
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ANDY_IWMEDIA
New
Flight distance : 7966 ft
United Kingdom
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DJI Diana Posted at 2017-7-24 02:21
Received your PM, I've add a firmware to your account, please refer to  the steps below to upgrade the drone via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Many thanks for the quick response and suggested fix, i will give that a go in a little while and see how i get on, thanks
2017-7-24
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fans29fa17e2
lvl.4
Flight distance : 6371 ft
  • >>>
Singapore
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Hi Mindy,
Looking for similar access to firmware 350.  Account is drick1804@Hotmail.com  Thanks!
I have PM you as well.
Currently my UAV is at firmware 1.3.9 or something ... while my RC is 1.3.8....
Trying to upgrade firmware via the DJI assistant 2, but every time after the download reach 100%, it says that update failure.
Initially, the start of this issue is from the DJI GO app, the firmware update stopped at 69% and after that been having this issue, and cant' seem to resolve it. Would require a downgrade in the firmware to an older version and then hopefully upgrade it back up to the new version.
2017-7-24
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DJI Diana
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fans29fa17e2 Posted at 2017-7-24 14:18
Hi Mindy,
Looking for similar access to firmware 350.  Account is   Thanks!
I have PM you as well.

Copy that, Please refer to  the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, see if it works.
2017-7-24
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fans36973f1d
lvl.1
Flight distance : 213 ft

Poland
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DJI Diana Posted at 2017-7-24 00:53
Got you , we are looking into it now, will response your PM soon.

Halo DJI Diana
Why I have no answer on my upgrade problem, some of users got it quicker. I'll go on holiday on the weekend i I want to have my mavic ugraded. I don't have a time to send it to dji Germany service if I can do repairing alone. I work in IT then I can do it if I know how.
2017-7-25
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DJI Diana
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fans36973f1d Posted at 2017-7-25 00:16
Halo DJI Diana
Why I have no answer on my upgrade problem, some of users got it quicker. I'll go on holiday on the weekend i I want to have my mavic ugraded. I don't have a time to send it to dji Germany service if I can do repairing alone. I work in IT then I can do it if I know how.

I've responded your PM yesterday, have you saw it? I've already added the firmware to your account , please refer to the steps below to re-upgrade the firmware via the DJI Assistant 2.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
2017-7-25
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ANDY_IWMEDIA
New
Flight distance : 7966 ft
United Kingdom
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DJI Diana Posted at 2017-7-24 02:21
Received your PM, I've add a firmware to your account, please refer to  the steps below to upgrade the drone via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

Hi DJI Diana, Just letting you know All went well updating the Mavic to the latest firmware using the steps and solution you provided, Many thanks for the speedy support and getting me flying! thanks again !
2017-7-25
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DJI Diana
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ANDY_IWMEDIA Posted at 2017-7-25 02:28
Hi DJI Diana, Just letting you know All went well updating the Mavic to the latest firmware using the steps and solution you provided, Many thanks for the speedy support and getting me flying! thanks again !

So glad to hear that . hope you can enjoy the drone, happy flying!
2017-7-25
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fans36973f1d
lvl.1
Flight distance : 213 ft

Poland
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DJI Diana Posted at 2017-7-25 00:24
I've responded your PM yesterday, have you saw it? I've already added the firmware to your account , please refer to the steps below to re-upgrade the firmware via the DJI Assistant 2.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11.

After 7 times upgrade done, I have now 01.03.0900 firmware, thanks. But first I have a question , why You cannot write a kind of advertisement on Yor main website and share this 01.03.0350 and next 01.03.811 (if I remeber) firmwares to repair by ourselves the problem . If I see , many owners of mavic has got this same kind of problem . Why You cannot automatically share these firmwares to every dji registered account (users of mavic). And the second problem. After upgrade the stability of connection is not too good if I can compare to firmware 01.03.0550. The aplication djigo stops without any reason and I must run it again during the flight.
Thanks once again for solving one problem with upgrading firmware  but think please about the nexts generates in process.
Maciek
2017-7-25
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DJI Mindy
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Flight distance : 7 ft
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fans36973f1d Posted at 2017-7-25 10:43
After 7 times upgrade done, I have now 01.03.0900 firmware, thanks. But first I have a question , why You cannot write a kind of advertisement on Yor main website and share this 01.03.0350 and next 01.03.811 (if I remeber) firmwares to repair by ourselves the problem . If I see , many owners of mavic has got this same kind of problem . Why You cannot automatically share these firmwares to every dji registered account (users of mavic). And the second problem. After upgrade the stability of connection is not too good if I can compare to firmware 01.03.0550. The aplication djigo stops without any reason and I must run it again during the flight.
Thanks once again for solving one problem with upgrading firmware  but think please about the nexts generates in process.
Maciek

Maciek, thanks for your suggestion, not all Mavic users encounter the this problem, so we didn't push this version to all users, but I will forward your suggestion to our engineers.
DJI Go 4 can be reinstalled to have a try, our engineers are working on improve the APP, sorry for the inconvenience caused and appreciate your patience.
2017-7-25
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fans36973f1d
lvl.1
Flight distance : 213 ft

Poland
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DJI Mindy Posted at 2017-7-25 19:57
Maciek, thanks for your suggestion, not all Mavic users encounter the this problem, so we didn't push this version to all users, but I will forward your suggestion to our engineers.
DJI Go 4 can be reinstalled to have a try, our engineers are working on improve the APP, sorry for the inconvenience caused and appreciate your patience.

Thanks for the answer, I hope to have less misunderstandings in the future.
2017-7-26
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fansa3cdbbc3
lvl.1
Chile
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DJI Mindy Posted at 2017-7-2 04:17
OK, I will come back to you on Monday.

Hi Mindy,

For some reason, whenever I try to upgrade my Mavic, it stops and fails while upgrading the file to the drone at 20%.

The reason I'm trying to do this is that whenever I'm flying and try to switch from photo to video it just doesn't do anything and it doesn't load the photos whenever I try to load them.
2017-7-26
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fonsuslee
lvl.1
Flight distance : 1368 ft
Singapore
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Hi DJI,

I've managed to upgrade my firmware on my Mavic Pro 0900 as well as on my RC. After that the RC won't connect to the AC, no matter whether I try to bind in the DJI GO 4 app or manually using the C1 + C2 + Camera + Shutter methods.

When I was on the 0400 firmware, the AC and RC would pair automatically, not even needing to do the binding process.

Can you advise?

p.s. I notice that the light at the bottom of the pairing button of the Mavic is yellow/green in color when I push the pairing button, unlike the instruction videos where the light is red in color.
2017-7-26
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