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Mavic Pro firmware upgrade failed again and again..
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DJI Diana
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RobsBauer Posted at 2017-9-21 07:00
Hello Diana,

I am having the same issue as many in this thread.

May I know what error code you've got?
2017-9-21
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DJI Diana
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skizwack Posted at 2017-9-21 08:20
It worked! Thank you so much for the help. I just took it out for my first test flight and it worked flawlessly.

Glad to hear, hope you can enjoy the drone, happy flying!
2017-9-21
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DJI Diana
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Alexander_ Posted at 2017-9-21 18:20
Hello, have the same problem with updating RC firmware. Could you please make additional firmware avaialbe for my profile? Thank you

Sorry, this firmware can't solve the RC firmware issues, could you please reinstall the DJI Assistant 2, then try it upgrade it again. If it is the same, please provide me more details.
2017-9-21
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fansa10187f3
lvl.1
United Kingdom
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Please help, I too am experiencing issues upgrading the firmware from version .400. I have tried everything from attempting to download via a mac pro, windows 7, windows 10 and my dji go 4 app/ios...still failing to update. I am able to upgrade the RC fine...just a problem with the AC. Please could you add the firmware .350 to my account mavic_pro@gmx.com i would like to try this fix. Thanks
2017-9-21
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DJI Diana
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fansa10187f3 Posted at 2017-9-21 23:11
Please help, I too am experiencing issues upgrading the firmware from version .400. I have tried everything from attempting to download via a mac pro, windows 7, windows 10 and my dji go 4 app/ios...still failing to update. I am able to upgrade the RC fine...just a problem with the AC. Please could you add the firmware .350 to my account mavic_pro@gmx.com i would like to try this fix. Thanks

Could you please tell me what error code you've got when you failed to upgrade the AC?
2017-9-22
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fansa10187f3
lvl.1
United Kingdom
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DJI Diana Posted at 2017-9-22 00:21
Could you please tell me what error code you've got when you failed to upgrade the AC?

Thanks DJI_Diane. The error that I am getting everytime is  error 0x020106
2017-9-22
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DJI Diana
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fansa10187f3 Posted at 2017-9-22 01:01
Thanks DJI_Diane. The error that I am getting everytime is  error 0x020106

Got it, reconfigured your DJI account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.
2017-9-22
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RobsBauer
lvl.1
Flight distance : 15266 ft
United States
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DJI Diana Posted at 2017-9-21 19:38
May I know what error code you've got?

I am getting undefined 0x020106
2017-9-22
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DJI Mindy
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RobsBauer Posted at 2017-9-22 09:21
I am getting undefined 0x020106

Sorry for that, please PM me your DJI account, we will help you out, thanks.
2017-9-22
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fansede9ed47
lvl.1
Flight distance : 38622 ft
United States
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I am getting the same error. Can you unlock my account for the .35 update?
2017-9-22
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DJI Mindy
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fansede9ed47 Posted at 2017-9-22 20:04
I am getting the same error. Can you unlock my account for the .35 update?

No problem, will reconfigure your account on Monday, appreciate your patience.
2017-9-22
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fansa10187f3
lvl.1
United Kingdom
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DJI Diana Posted at 2017-9-22 01:18
Got it, reconfigured your DJI account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13

Hi DJIMindy...the only available firmware was .350 and .813...i tried to update .350 several times but still issues persist. After several attempts to update using .813 it managed to update succesfully. I then tried using the fix you mentioned by updating firmware .1000 and hitting the record button no joy, the same issues with .0000 please help. This is a new drone and has only been activated within the last day.
2017-9-23
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Alexander_
lvl.1
United States
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DJI Diana Posted at 2017-9-21 19:41
Sorry, this firmware can't solve the RC firmware issues, could you please reinstall the DJI Assistant 2, then try it upgrade it again. If it is the same, please provide me more details.

Hello, I updated DJI Assistant 2, tried again and nothing happened. I also tried to reset to default settings through DJ Assitant 2, and it also failed.

Besides I cannot link RC controller to the mavic pro. I when I press C1 + C2 + Cammera Button/Record Button - nothing happens, no any sound...
2017-9-23
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fans7a4420fa
New
Flight distance : 262277 ft
Ireland
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The micro SD Card was the issue for me! I was using a 128GB SD card (the one inside my Mavic) and with it having repeated firmware update failures. I figured the capacity and potentially corrupt blocks/sectors could have role to play with the failures. So what I did was re-format (FAT32) a new 4GB micro SD card and try the updates with that... Problem solved! Updates applied and all is good!!!

So if any of you are having issues and you're using a large capacity card try a smaller one.
2017-9-23
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DylanATW
lvl.1
Guatemala
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Since 2 days my mavic says it cannot take off. Tried upgrading the firmware lots of times now both with dji go and assistant. Get's stuck everytime.

Schermafbeelding 2017-09-23 om 11.31.45kopie.jpg

2017-9-23
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AD_OLIVER
lvl.1
Flight distance : 118 ft
United States
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Please update my account firmware. Olive2ad@gmail.com

Thanks
2017-9-23
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DJI Mindy
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DylanATW Posted at 2017-9-23 09:44
Since 2 days my mavic says it cannot take off. Tried upgrading the firmware lots of times now both with dji go and assistant. Get's stuck everytime.

[view_image]

Please PM me your DJI account, thanks.
2017-9-23
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DJI Mindy
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AD_OLIVER Posted at 2017-9-23 13:43
Please update my account firmware. Olive2ad@gmail.com

Thanks

Will reconfigure your account on Monday. Appreciate your patience.
2017-9-23
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Eddie92
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Canada
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Hi i have the same problem, my account is eddiexiewang@gmail.com pls help me fix it. thanks
2017-9-23
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DJI Mindy
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AD_OLIVER Posted at 2017-9-23 13:43
Please update my account firmware. Olive2ad@gmail.com

Thanks

Please refer to Diana' post in 527# to update again.
2017-9-24
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DJI Mindy
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fansede9ed47 Posted at 2017-9-22 20:04
I am getting the same error. Can you unlock my account for the .35 update?

Please refer to Diana' post in 527# to update again.
2017-9-24
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DJI Mindy
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Eddie92 Posted at 2017-9-23 22:01
Hi i have the same problem, my account is eddiexiewang@gmail.com pls help me fix it. thanks

It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.
2017-9-24
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DJI Mindy
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DylanATW Posted at 2017-9-23 09:44
Since 2 days my mavic says it cannot take off. Tried upgrading the firmware lots of times now both with dji go and assistant. Get's stuck everytime.

[view_image]

Please refer to my post in 542# to try again, thank you.
2017-9-24
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Ryandotcom
lvl.1
United States
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DJI Natalia Posted at 2017-5-10 02:34
We do understand your feelings and are working on this case.
To get it resolved, please provide me your DJI account (e-mail address), we'll ask the engineers to reconfigure it for you.
Then you can upgrade it through Assistant 2 directly, the upgrading method is the same as before.

Can you please help me as I'm having the same problem..
2017-9-24
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DJI Mindy
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Ryandotcom Posted at 2017-9-24 20:53
Can you please help me as I'm having the same problem..

Got it, the account has been reconfigured, please try again.
2017-9-24
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DJI Diana
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Alexander_ Posted at 2017-9-23 06:04
Hello, I updated DJI Assistant 2, tried again and nothing happened. I also tried to reset to default settings through DJ Assitant 2, and it also failed.

Besides I cannot link RC controller to the mavic pro. I when I press C1 + C2 + Cammera Button/Record Button - nothing happens, no any sound...

Sorry to say that you may need to send the RC in for diagnosis and repair. Please refer to the link to contact the Support to start a case. http://www.dji.com/support
2017-9-25
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AD_OLIVER
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Flight distance : 118 ft
United States
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DJI Mindy Posted at 2017-9-24 20:05
Please refer to Diana' post in 527# to update again.

Both updates failed with the RC update.
2017-9-25
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DJI Mindy
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AD_OLIVER Posted at 2017-9-25 08:21
Both updates failed with the RC update.

This firmware has nothing to do with the RC, what was your problem before we reconfigured your account?
2017-9-25
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AD_OLIVER
lvl.1
Flight distance : 118 ft
United States
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DJI Mindy Posted at 2017-9-25 20:20
This firmware has nothing to do with the RC, what was your problem before we reconfigured your account?

The RC states that there is no firmware installed V0.0.00.0.0..... whatever.... Will not accept any new updates (all fail) and will not restore to factory default. The controller states "connecting" and will not update/connect at all. I've tried to bind it manually and also failed.
2017-9-26
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DJI Diana
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AD_OLIVER Posted at 2017-9-26 08:36
The RC states that there is no firmware installed V0.0.00.0.0..... whatever.... Will not accept any new updates (all fail) and will not restore to factory default. The controller states "connecting" and will not update/connect at all. I've tried to bind it manually and also failed.

If so, I would recommend you send the RC in for diagnosis and repair, this issue seems can't be resolved remotely. Here is a link for you to contact the Support. http://www.dji.com/support
2017-9-26
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fans790f9709
lvl.2
  • >>>
Brazil
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Diana can please check and update my account, I have the same problem. cinema4d@hotmail.com

2017-9-27
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teblung
lvl.1
Indonesia
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Hi,

Have same problems like others. email is tedijohansyah@gmail.com

Thanks
2017-9-27
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DJI Mindy
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fans790f9709 Posted at 2017-9-27 14:49
Diana can please check and update my account, I have the same problem.

Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.
2017-9-27
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DJI Mindy
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teblung Posted at 2017-9-27 17:20
Hi,

Have same problems like others. email is

Your account has been reconfigured, please refer to my post in 553# to update again.
2017-9-27
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fans537c301b
lvl.1
Germany
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after a firmware upgrade I got the error: aircraft encoder (0x800000).  After that I was trying to do the upgrade again in the djiassistant software but with no success. a downgrade to v01.03.0000 fails with the error 0x020104,  too. Could you help me please?
2017-9-28
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teblung
lvl.1
Indonesia
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DJI Mindy Posted at 2017-9-27 20:05
Your account has been reconfigured, please refer to my post in 553# to update again.

sorry being late to tell you but i have managed successfully updating the firmware with my second battery.
actually it kept failing for 3 times, but the fourth times was a success.
So thanks.
2017-9-28
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DJI Mindy
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fans537c301b Posted at 2017-9-28 13:15
after a firmware upgrade I got the error: aircraft encoder (0x800000).  After that I was trying to do the upgrade again in the djiassistant software but with no success. a downgrade to v01.03.0000 fails with the error 0x020104,  too. Could you help me please?

Could you please PM me your DJI account? We will help to reconfigure your account to have a try. Thanks.
2017-9-28
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DJI Mindy
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teblung Posted at 2017-9-28 17:40
sorry being late to tell you but i have managed successfully updating the firmware with my second battery.
actually it kept failing for 3 times, but the fourth times was a success.
So thanks.

Glad to hear that, hope you have a great time on flying.
2017-9-28
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fans4b95c808
lvl.1
United States
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hello...

I am also having the firmware update issue.  my email is NicolasColletto@gmail.com
2017-10-5
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DJI Diana
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fans4b95c808 Posted at 2017-10-5 04:45
hello...

I am also having the firmware update issue.  my email is NicolasColletto@gmail.com

Could you please provide more details? What error message you've got?
2017-10-6
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