DJI Diana Posted at 2017-10-20 19:38
What error code you've got on the DJI Assistant 2? Could you please post a screenshot?

The faultcode is 0x020106

I have tried i alot of times, the drone set back to factory settings and used the go4 app as well.

I red here, there is a Beta of the Assistant 2 app, which solves the problem.

Though I have reported this to DJI already, and have already opened a damage report, I would like to solve this issue, I am not alone with, online.

Sadly I can not make a prt screen..

fans200120a1 Posted at 2017-10-21 03:04
The faultcode is 0x020106

I have tried i alot of times, the drone set back to factory settings and used the go4 app as well.

Received with thanks! Please kindly offer your DJI account(the email address when you login DJI GO), I will help you get the beta firmware and try again.

DJI Susan Posted at 2017-10-21 23:31
Received with thanks! Please kindly offer your DJI account(the email address when you login DJI GO), I will help you get the beta firmware and try again.

my DJI account is roberto.heese@yahoo.de

BoB1978 Posted at 2017-10-22 01:25
my DJI account is

Well received. Please have a try in Monday. Make sure you are recording the video when updating the latest firmware.

DJI Susan Posted at 2017-10-22 02:55
Well received. Please have a try in Monday. Make sure you are recording the video when updating the latest firmware.

Hello Susan, I have managed to do the update. It was through the app.. I did as you said, pushed the Record button as I started the update.

Thx very much for your assistance!!

Hi there.

Am trying to update to 1.03.1000 and am getting the error message 0x020106.  Have tries 3-5 times, formatted SD card, and also pressed record as discussed in this thread.  

Now I am getting no error message but it is failing right after downloading.

Please help!  oliver.leighs@wintonpartners.co.nz

BoB1978 Posted at 2017-10-22 03:42
Hello Susan, I have managed to do the update. It was through the app.. I did as you said, pushed the Record button as I started the update.

Thx very much for your assistance!!

Glad to hear that, hope you can enjoy the drone, happy flying!

ollie_winton Posted at 2017-10-22 19:09
Hi there.

Am trying to update to 1.03.1000 and am getting the error message 0x020106.  Have tries 3-5 times, formatted SD card, and also pressed record as discussed in this thread.  

Copy that, will add the beta firmware to your account within 1 business day, please try again after you received the beta.  

DJI Mindy Posted at 2017-10-13 00:43
You must make sure the aircraft is recording, we can only suggest to keep trying, if it still fails, the drone will need to be sent in for evaluation and repair.

Hello
I tried all possible combination of update to 1.4. to 1.3.1000, I tried from different PC, I tried from mobile app and result is always at the end update failed.
It looks like that my drone is never flying again. Is it possible to get old firmware, and to downgrade both AC and RC to the same version so that it is possible to fly again.

Jadranko Posted at 2017-10-23 13:42
Hello
I tried all possible combination of update to 1.4. to 1.3.1000, I tried from different PC, I tried from mobile app and result is always at the end update failed.
It looks like that my drone is never flying again. Is it possible to get old firmware, and to downgrade both AC and RC to the same version so that it is possible to fly again.

It is not able to rollback the firmware of the drone and RC, I would recommend you try it again since this error can be resolved via this upgrade. Here are the steps again. If it is the same, please send the drone to DJI for diagnosis. 1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

Hello, its Tuesday now and I still not received any older version of firmware available in my account ??

My current version: 01.03.0700

Available version to update:
01.04.0000
01.03.1000

Both of these versions are not able to update. (tried on DJI assistant and DJI GO 4 app from Iphone)
Updating stops on 44-47% and Fails after some time...
I can't take off with my drone.

>>> Please turn on older Firmware versions available to update, I need this drone for my work soon as possible.

My DJI account: SIMASPRIVATUS@YAHOO.COM

Regards

Ssss Posted at 2017-10-23 22:43
Hello, its Tuesday now and I still not received any older version of firmware available in my account ??

My current version: 01.03.0700

The beta firmware is only available for firmware update. What's the error code did you get? I'd like to help  you.

DJI Susan Posted at 2017-10-24 02:46
The beta firmware is only available for firmware update. What's the error code did you get? I'd like to help  you.

Hi,

Somehow i can downgrade fine to previous version , but current version always breaks at 32% with one of my batteries. Any ideas whats up with that ?

DJI Susan Posted at 2017-10-24 02:46
The beta firmware is only available for firmware update. What's the error code did you get? I'd like to help  you.

Hi, I have updated my mavic to Beta software - 01.03.0813
Update was completed. But I start my mavic and it shows the same problem: CANNOT TAKE OFF.
Overall status: Version Mismatch. Update all modules.

After that I start video recording without take off as you recommend here and after that I have tried to update to latest Firmware version and it again stoped on 44-47%. Updates comes until 47% and goes down to 44% and again and again ...

What I should do?

At the moment my drone current firmware is 01.03.0813
RC Firmware is latest (01.04.0000) (there are two more versions available for RC, but its not possible to downgrade, already tried, both other versions update Fails..)

DJI Diana Posted at 2017-10-23 20:04
It is not able to rollback the firmware of the drone and RC, I would recommend you try it again since this error can be resolved via this upgrade. Here are the steps again. If it is the same, please send the drone to DJI for diagnosis. 1. Log into your DJI account.
2.Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, it will be working.

Yes I'm doing this procedure for a last two weeks, but it looks like that in my case it is not working. AC was updated to 1.3.8.13, but step nr.3 is not working for me when I try over and over again.

fans72dfbe83 Posted at 2017-10-24 09:09
Hi,

Somehow i can downgrade fine to previous version , but current version always breaks at 32% with one of my batteries. Any ideas whats up with that ?

Just to verify, you mean that one of the batteries is stuck at 32% when firmware refreshing, right? If yes, had you tried to shut the drone down and refresh the firmware via DJI Assistant 2 again? You can try. Or please provide us with more details about your situation, any screenshots or pictures are highly appreciated.

Ssss Posted at 2017-10-24 10:27
Hi, I have updated my mavic to Beta software - 01.03.0813
Update was completed. But I start my mavic and it shows the same problem: CANNOT TAKE OFF.
Overall status: Version Mismatch. Update all modules.

Please try to refresh the beta via DJI Assistant 2 again. Once you finish the update, please don't unplug the drone, just follow the instruction that Diana mentioned at 610# to update the drone to the latest firmware. It will help.

Jadranko Posted at 2017-10-24 12:19
Yes I'm doing this procedure for a last two weeks, but it looks like that in my case it is not working. AC was updated to 1.3.8.13, but step nr.3 is not working for me when I try over and over again.

Please check if the RC is linking with the drone. If they are not linking at all, you might need to pair them again, then try to upgrade to v1.3.8.13 and follow the steps from the very beginning. When you go to the 3rd step, the LCD of the RC will display REC if you click the record button. Please check if you got this word on the screen. Let us know more details if the update still fails. Thank you.

Dear admin, i have same issue 0x020106. please add the beta to my account assistant apps. thanks

DJI Thor Posted at 2017-10-25 20:33
Please check if the RC is linking with the drone. If they are not linking at all, you might need to pair them again, then try to upgrade to v1.3.8.13 and follow the steps from the very beginning. When you go to the 3rd step, the LCD of the RC will display REC if you click the record button. Please check if you got this word on the screen. Let us know more details if the update still fails. Thank you. https://www.youtube.com/watch?v=C_XM-GhOuL8&list=PL8-vxWY64sBNLusG0MvxD4Dm-tX4cnvzX&index=6

Yes there are linking, this is not a problem. RC is connected to PC and AC is then linked with the drone. Then I press rec button and start update. At approx 71% rec is aborted, then I start pressing REC again. This hapends few time, then RC and AC are restarted, I press REC again, and after a while everything finishes with the message undefined 0x020103 and update failed.

Jay Chuah Posted at 2017-10-25 21:36
Dear admin, i have same issue 0x020106. please add the beta to my account assistant apps. thanks

Jay, I have replied you in this post: https://forum.dji.com/thread-112927-1-1.html Feel free to contact us if you have more questions.

Jadranko Posted at 2017-10-26 06:34
Yes there are linking, this is not a problem. RC is connected to PC and AC is then linked with the drone. Then I press rec button and start update. At approx 71% rec is aborted, then I start pressing REC again. This hapends few time, then RC and AC are restarted, I press REC again, and after a while everything finishes with the message undefined 0x020103 and update failed.

Just to verify, you have updated to the 01.03.0813 beta firmware successfully, right? If you have followed the previous suggestion exactly and still no helps, please consider to send it in for fully diagnosis: http://www.dji.com/support

my account;yasindemirkaya@msn.com

DJI Susan Posted at 2017-10-26 19:27
Just to verify, you have updated to the 01.03.0813 beta firmware successfully, right? If you have followed the previous suggestion exactly and still no helps, please consider to send it in for fully diagnosis: http://www.dji.com/support

Yes, update to Beta went succesfully. But final step of updating to final version failed

ydemirkaya Posted at 2017-10-27 10:20
my account;

Sorry that it is weekend right now, will reconfigure your account once our engineers come back to work, appreciate your patience and understanding.

DJI Mindy Posted at 2017-10-27 18:50
Sorry that it is weekend right now, will reconfigure your account once our engineers come back to work, appreciate your patience and understanding.

many thanks, waiting.

ydemirkaya Posted at 2017-10-28 00:03
many thanks, waiting.

Thanks for your patience, your account has been reconfigured, please refer to the following steps to update again:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

Jadranko Posted at 2017-10-27 12:04
Yes, update to Beta went succesfully. But final step of updating to final version failed

Well noted, thank you! Please start a case and send it in for fully diagnosis. Let us know your case number once you got it, we'd like to follow up.

DJI Susan Posted at 2017-10-30 01:13
Well noted, thank you! Please start a case and send it in for fully diagnosis. Let us know your case number once you got it, we'd like to follow up.

My case number is
CAS-1169862-R5Z6T1

Jadranko Posted at 2017-11-1 10:03
My case number is
CAS-1169862-R5Z6T1

Noted with thanks! Per the case log, our colleagues have advised you to send it out. The local team will fully check once they received the unit. Alternatively, you can check the case status from here: https://repair.dji.com/en/support/RepairTrace

Hi,

I just received my drone but have not been able to fly it. Because before my first flight I tried updating firmware, but it failed and now my drone is unusable.

Please provide my account with the beta version: jj@techboogie.com

According to your messages above I should then be able to update to the latest version while recording. THANK YOU

JJ

techboogie Posted at 2017-11-3 01:06
Hi,

I just received my drone but have not been able to fly it. Because before my first flight I tried updating firmware, but it failed and now my drone is unusable.

Your account has been reconfigured, please refer to the following steps to update again:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

husyildiz@gmail.com  my account,

please make available beta firmwares for my account,

thanks.

i have same issues with mavic

DJI Mindy Posted at 2017-11-3 03:34
Your account has been reconfigured, please refer to the following steps to update again:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13.

Hi Mindy,

I don't think the account reconfiguration was successful. I logged out of my DJI account and logged back in on Assistant 2, and I still only have V01.04 and V01.03.1 as options. I also tried re-installing Assistant 2 and do not see the beta firmwares you mentioned above. Here is a screenshot I just took now. Thank you for your quick response!

error code 0x02a304

account ; husyildiz@gmail.com

help please

fans37c91a35 Posted at 2017-11-3 07:22
my account,

please make available beta firmwares for my account,

Received with thanks! I'll help you get the beta and try a try. Please refer the steps in 632# to proceed.

fans37c91a35 Posted at 2017-11-4 00:07
error code 0x02a304

account ; husyildiz@gmail.com

It seems that you have got a total different error code. Does the appear in every update? Please kindly offer the screenshot of error message for assistance.

Also, please refer the below to export the upgrade log for further review, thanks!

Windows:
C：/Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
MAC:
~/Library/Application Support/DJI Assistant 2/upgrade_log

techboogie Posted at 2017-11-3 16:33
Hi Mindy,

I don't think the account reconfiguration was successful. I logged out of my DJI account and logged back in on Assistant 2, and I still only have V01.04 and V01.03.1 as options. I also tried re-installing Assistant 2 and do not see the beta firmwares you mentioned above. Here is a screenshot I just took now. Thank you for your quick response!

I have double checked with the deaignated team, confirm that the beta is available in your DJI Account(jj@techboogie.com), please try to refresh the page and check again.

DJI Susan Posted at 2017-11-4 00:55
It seems that you have got a total different error code. Does the appear in every update? Please kindly offer the screenshot of error message for assistance.

Also, please refer the below to export the upgrade log for further review, thanks!

i have it all updates,

added logs

this is my error code,

i have managed to downgrade that beta firmware but cant update latest one,