DJI Susan Posted at 2017-12-23 18:49
Hi Francesco, what's the error code when you upgrade the firmware? For 0x020106/0x020103, we can help you get the beta and try again. If it is 0x032800, I'm sorry that you may consider to send it in for a fully diagnosis and repair.

Hi Susan, the error code is 0x020106.
You have already added beta firmware to my DJI Account but even in this case the operation fails.

DJI Diana added beta firmware and She explained to me the procedure to be performed but also in this case it did not work. The update continues to fail.

Francesco14 Posted at 2017-12-24 01:34
Hi Susan, the error code is 0x020106.
You have already added beta firmware to my DJI Account but even in this case the operation fails.

Sincerely sorry for this. Please kindly send it in at your earliest convenience, the local team will take care of this.

Dji Susan

Got Error 201 when trying to upgrade from DJI App on my android. Then I downloaded DJI Assistant 2. Tried to refresh FW 1.04.0100. Its already on the Mavic Pro.  I only got 1.4.0000 on the remote controller. But I cannot refresh to same version, and I cannot upgrade to 1.0004.0100. always failed. I cannot display any error messages from Dji Assistant 2 because it tells my I have to enable JavaScript. I also cannot downgrade to 1.03.1000.

my id is crakkstuh at gmail dot com

I have absolutely no idea what I can do now. Could you please help me?

thank you in advance

gehkah

Hi,

Got the same problem here, my RC stuck on v01.03.0700 the plain upgraded to v01.04.0100, but the RC always saying upgrade failed, could you please active the beta firmware to pampi AT pampi.net account ?

Thanks

How come this is happing? Did you found out what is causing these errors all these customers get. Is it an change in hardware?

gehkah Posted at 2017-12-25 07:52
Dji Susan

Got Error 201 when trying to upgrade from DJI App on my android. Then I downloaded DJI Assistant 2. Tried to refresh FW 1.04.0100. Its already on the Mavic Pro.  I only got 1.4.0000 on the remote controller. But I cannot refresh to same version, and I cannot upgrade to 1.0004.0100. always failed. I cannot display any error messages from Dji Assistant 2 because it tells my I have to enable JavaScript. I also cannot downgrade to 1.03.1000.

Hi Gehkah, what's the APP version and DJI Assistant 2? Please refer the below and export the upgrade log for better assistance, thanks!

Assisstant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assisstant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all

PamPI Posted at 2017-12-25 13:38
Hi,

Got the same problem here, my RC stuck on v01.03.0700 the plain upgraded to v01.04.0100, but the RC always saying upgrade failed, could you please active the beta firmware to pampi AT pampi.net account ?

Hi PamPI, what's the error code do you get? Could you offer your DJI Account here? We'd like to see whether we can help.

DJI Susan Posted at 2017-12-25 19:18
Hi Gehkah, what's the APP version and DJI Assistant 2? Please refer the below and export the upgrade log for better assistance, thanks!

Assisstant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Susan, that was very fast. Sorry for the delay. Did not expect anything yesterday due to xmas days. Your respond is much appreciated.

I attached DJI Assistant 2 update log. Just 5 minutes before reading your post, I deleted DJI App on my Android because I thought it would be good give it a try for a reinstall. Will try an upgrade by phone app right now and post it

DJI Susan Posted at 2017-12-25 19:26
Hi PamPI, what's the error code do you get? Could you offer your DJI Account here? We'd like to see whether we can help.

Hi,

Today I try it again, now it was working as it should, dont know what happened, as I do the same thing.
Thanks

I'm having issues updating as well. I've read through this thread and would like to try the beta version update. I sunk my previous drone in a river in Thailand after contacting some tree limbs, bought a new one in Surat Thani, Thailand, and was unable to fly more than once, with the aircraft being locked. It's certainly suggested by myself and others in the community to remove these flight locks as these are now our products that we have purchased. DJI should not be able to render the craft unusable remotely with such means.
In any case, I've tried all updating methods, unsuccessfully.
I'd appreciate opening the beta to my account at torchnhammer87 at gmail dot com so I may try to get my craft back in the air.

fans7b478dad Posted at 2017-12-26 03:40
I'm having issues updating as well. I've read through this thread and would like to try the beta version update. I sunk my previous drone in a river in Thailand after contacting some tree limbs, bought a new one in Surat Thani, Thailand, and was unable to fly more than once, with the aircraft being locked. It's certainly suggested by myself and others in the community to remove these flight locks as these are now our products that we have purchased. DJI should not be able to render the craft unusable remotely with such means.
In any case, I've tried all updating methods, unsuccessfully.
I'd appreciate opening the beta to my account at torchnhammer87 at gmail dot com so I may try to get my craft back in the air.

We are sorry for your loss of the previous drone, the beta firmware will be added very soon in working hours, I will keep you updated once it is reconfigured, appreciate your patience.

DJI Natalia Posted at 2017-5-10 02:39
We have figured it out, please provide me your DJI account, we'll help you handle it.
For the details, please refer to my post above, thanks.

I have the same issue, can i get help

fans7b478dad Posted at 2017-12-26 03:40
I'm having issues updating as well. I've read through this thread and would like to try the beta version update. I sunk my previous drone in a river in Thailand after contacting some tree limbs, bought a new one in Surat Thani, Thailand, and was unable to fly more than once, with the aircraft being locked. It's certainly suggested by myself and others in the community to remove these flight locks as these are now our products that we have purchased. DJI should not be able to render the craft unusable remotely with such means.
In any case, I've tried all updating methods, unsuccessfully.
I'd appreciate opening the beta to my account at torchnhammer87 at gmail dot com so I may try to get my craft back in the air.

Thanks for the patience, please update according to the steps below:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.
Please let us know if there is any further problem. Thanks.

Camagus09 Posted at 2017-12-26 06:40
I have the same issue, can i get help

Sure, please PM me your DJI account, thank you.

DJI Mindy Posted at 2017-12-26 19:46
Sure, please PM me your DJI account, thank you.

I have gotten the same problem, Could maybe help me as well?

Anottation Posted at 2017-12-27 09:51
I have gotten the same problem, Could maybe help me as well?

Anottation, could you please provide me with a screenshot of the upgrade error code and PM me with your DJI email account? I would like to check it first and decide if the beta firmware can help you. Thank you for your understanding.

gehkah Posted at 2017-12-26 00:21
Susan, that was very fast. Sorry for the delay. Did not expect anything yesterday due to xmas days. Your respond is much appreciated.

I attached DJI Assistant 2 update log. Just 5 minutes before reading your post, I deleted DJI App on my Android because I thought it would be good give it a try for a reinstall. Will try an upgrade by phone app right now and post it

Well received, thanks! Please keep us posted of the latest progress, we'll be here all the time.

PamPI Posted at 2017-12-26 00:44
Hi,

Today I try it again, now it was working as it should, dont know what happened, as I do the same thing.

PamPI, thanks for keeping us updated. Anyway, nice to know it works now, come back to us if the same issue appears.

DJI Thor Posted at 2017-12-27 19:13
Anottation, could you please provide me with a screenshot of the upgrade error code and PM me with your DJI email account? I would like to check it first and decide if the beta firmware can help you. Thank you for your understanding.

I have send you a PM with my DJI email account, See the image below for the error code. Error code = 0x020106.

Anottation Posted at 2017-12-28 00:57
I have send you a PM with my DJI email account, See the image below for the error code. Error code = 0x020106.

Thank you for the update, beta sent. Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

Hi There, I'm getting the Error code = 0x020106 as well. Could you please assist with the beta firmware, please?

my DJI account - Lalin.ranatunga@gmail.com

Lalin Posted at 2018-1-6 00:17
Hi There, I'm getting the Error code = 0x020106 as well. Could you please assist with the beta firmware, please?

my DJI account -

Hi Lalin, the beta has been added, please refer to the steps above to have a try, thank you.

DJI Mindy Posted at 2018-1-6 02:48
Hi Lalin, the beta has been added, please refer to the steps above to have a try, thank you.

Hi Mindy,
I get a new error when I try to upgrade to .0813 No luck downgrading to .0350 either...
New Error 0X032800
Errors below.

Lalin Posted at 2018-1-6 21:24
Hi Mindy,
I get a new error when I try to upgrade to .0813 No luck downgrading to .0350 either...
New Error 0X032800

Just thought I'd add to this. Now DJI Assistant does not show the firmware list.

If I go to the app, it says updating... Looks like the craft is stuck on the update mode.

Lalin Posted at 2018-1-6 21:31
Just thought I'd add to this. Now DJI Assistant does not show the firmware list.

If I go to the app, it says updating... Looks like the craft is stuck on the update mode.

Lalin Posted at 2018-1-6 21:24
Hi Mindy,
I get a new error when I try to upgrade to .0813 No luck downgrading to .0350 either...
New Error 0X032800

Received with thanks! I'm afraid that the issue can not be figured out remotely, please kindly send it in for a fully diagnosis: https://www.dji.com/support

DJI Susan Posted at 2018-1-6 22:29
Received with thanks! I'm afraid that the issue can not be figured out remotely, please kindly send it in for a fully diagnosis: https://www.dji.com/support

Hi Susan,
I need a bit more information? How do I send it in. And where do I send the unit? Do I Send just the aircraft of both aircraft and controller?

Lalin Posted at 2018-1-7 01:17
Hi Susan,
I need a bit more information? How do I send it in. And where do I send the unit? Do I Send just the aircraft of both aircraft and controller?

Please kindly contact our support https://www.dji.com/support to start a ticket, they will guide you to send in the device, thank you.

DJI Mindy Posted at 2018-1-7 20:32
Please kindly contact our support https://www.dji.com/support to start a ticket, they will guide you to send in the device, thank you.

Hi Mindy,
I go the firmware to show up again. Now when I try to upgrade to beta fw, I get a different error. 0x032d00

I really need my drone for an overseas trip next week and I'm trying to avoid sending it in. Please see if you can assist.

DJI Mindy Posted at 2017-6-12 03:30
Please refer to 240#.

Hello. Im having trouble updating as well. How do i get the 01.03.0350 update. Everyone says this works. Im wanting to try it

DJI Mindy Posted at 2017-6-12 03:30
Please refer to 240#.

How do i get the 01.03.0350 firmware?

DJI Mindy Posted at 2017-6-12 03:30
Please refer to 240#.

How do i get the 01.03.0350 firmware?

Lalin Posted at 2018-1-12 15:49
Hi Mindy,
I go the firmware to show up again. Now when I try to upgrade to beta fw, I get a different error. 0x032d00

Lalin, I understand your concern, but I'm afraid that the issue can not be figured out remotely. There is one DJI Official Service Center in Australia, I sincerely suggest to send it in asap: https://www.dji.com/support The local team will take care of this.

fans281535c3 Posted at 2018-1-13 12:46
How do i get the 01.03.0350 firmware?

Hi there, may I know what's your main issue in the latest firmware? I'd like to help. Regarding the V01.03.0550, it is the old firmware and I'm afraid that it is not degradable.

Hi DJI Susan,
I also have problem with update "undefined 0x02a304"
my account is  sc_lab@yahoo.com

sclab Posted at 2018-1-15 07:26
Hi DJI Susan,
I also have problem with update "undefined 0x02a304"
my account is

Sclab, for the error code 0x02a304, I'm afraid that it can not be figured out remotely. Please kindly start a case and send it in for a fully diagnosis: https://www.dji.com/support

I'm having trouble updating to version 01.04.0200, the update for DJI Assistent 2 also fails for DJI GO 4. The control was update but Drone was in the previous version and I can not downgrade two versions to leave the control in the same version of Mavic.

I am not able to send my MAVIC to DJI, I live in Brazil, and would like to help me by providing some update in my account to solve the problem.

Account is: lbsamaral@gmail.com

DJI Susan Posted at 2017-10-7 02:40
Sir, please kindly offer your DJI Account(the email address when you logged in DJI GO), I'd like to help you.

DJI Susan

Could you help me too?

I'm having trouble updating to version 01.04.0200, the update for DJI Assistent 2 also fails for DJI GO 4. The control was update but Drone was in the previous version and I can not downgrade two versions to leave the control in the same version of Mavic.

I am not able to send my MAVIC to DJI, I live in Brazil, and would like to help me by providing some update in my account to solve the problem.

Account is: lbsamaral@gmail.com

Leonardo1 Posted at 2018-1-17 02:50
DJI Susan

Could you help me too?

Leonardo, the beta we mentioned here only fix the error code of 0x020106/0x020103, but it seems that you have a totally different one. Could you export the upgrade log for further analysis? We'd like to see whether we can help.

Assisstant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assisstant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all