It is unfortunate a big and respected company like DJI that can not solve a problem of updating in equipment of its clients ... My Mavic PRO has not been using for 3 months already ... on contacting they speak to send the MAVIC to repair (I can not send my Mavic to another country), I do not believe that it is a problem in mavic, but some incompatibility of these updates with the version of some Mavic. DJI can solve this problem only by releasing some update on your customers account! The problem is they do not make a point and have no respect for their customers!

In my case I needed to collect money for many months to acquire equipment that can not be updated now! Total disappointment with DJI!

Leonardo1 Posted at 2018-3-21 05:45
It is unfortunate a big and respected company like DJI that can not solve a problem of updating in equipment of its clients ... My Mavic PRO has not been using for 3 months already ... on contacting they speak to send the MAVIC to repair (I can not send my Mavic to another country), I do not believe that it is a problem in mavic, but some incompatibility of these updates with the version of some Mavic. DJI can solve this problem only by releasing some update on your customers account! The problem is they do not make a point and have no respect for their customers!

In my case I needed to collect money for many months to acquire equipment that can not be updated now! Total disappointment with DJI!

Leonardo, I feel sorry for the difficulties. I had reviewed your previous comment, the error on your update is not the same as the error on this thread, the beta firmware is not able to solve your issue. For your case, we suggest that you send the drone in for repair. If you are not able to send the drone to North America, I suggest that you and try to check and repair the drone in the nearest recommended repair center. Sorry again for the inconvenience and hope your kind understanding. https://www.dji.com/service/repair/centers

DJI Thor Posted at 2018-3-21 22:55
Leonardo, I feel sorry for the difficulties. I had reviewed your previous comment, the error on your update is not the same as the error on this thread, the beta firmware is not able to solve your issue. For your case, we suggest that you send the drone in for repair. If you are not able to send the drone to North America, I suggest that you and try to check and repair the drone in the nearest recommended repair center. Sorry again for the inconvenience and hope your kind understanding. https://www.dji.com/service/repair/centers

In this case the cost of shipping and repair, if any, is all on my account?

Leonardo1 Posted at 2018-3-22 03:50
In this case the cost of shipping and repair, if any, is all on my account?

It depends on the damage assessment of the right team. Sorry about this.

I had same problem when upgrading V01.04.0300, I'm using both  DJI Assistant 2 and DJI GO 4 , both of them are fail.  DJI Assistant 2 fail at 40% ( error code unidentified 0x020104 ) ,  DJI GO 4 fail at 92%.
Up to now ( after upgrade new FW) , my Mavic pro have problem : " Air Encoder Error 0x80000" + " Gimbal disconnected" . I cannot control camera via TX but i see the gimbal till working.




This is Log file ( PC + iOS) : https://1drv.ms/u/s!Ai6g_hygKCvKgdMdagiLrJfD4xp9Bw
My DJI ID: huydino92@gmail.com

Thank you for your support

fans3d826e1a Posted at 2018-3-24 03:59
I had same problem when upgrading V01.04.0300, I'm using both  DJI Assistant 2 and DJI GO 4 , both of them are fail.  DJI Assistant 2 fail at 40% ( error code unidentified 0x020104 ) ,  DJI GO 4 fail at 92%.
Up to now ( after upgrade new FW) , my Mavic pro have problem : " Air Encoder Error 0x80000" + " Gimbal disconnected" . I cannot control camera via TX but i see the gimbal till working.
[view_image]

In your case, please tell me your DJI Account so we can add the beta for you. You can PM me the info. Thanks for your support.

DJI Elektra Posted at 2018-3-24 22:11
In your case, please tell me your DJI Account so we can add the beta for you. You can PM me the info. Thanks for your support.

Please check your pm,

Thank you so much

fans3d826e1a Posted at 2018-3-24 22:43
Please check your pm,

Thank you so much

Thanks for your update. Got your PM. Please wait patiently and check the beta in your DJI Assistant 2.

DJI Elektra Posted at 2018-3-25 02:47
Thanks for your update. Got your PM. Please wait patiently and check the beta in your DJI Assistant 2.

Thank you so much, hope it working

HuyDino Posted at 2018-3-25 03:23
Thank you so much, hope it working

The beta has been forwarded, please update according to the steps below:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.
Please let us know if there is any further problem. Thanks.

DJI Mindy Posted at 2018-3-25 22:45
The beta has been forwarded, please update according to the steps below:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13

I saw the beta FW is : V01.04.0241 in my account, I upgraded and my mavic is working again, everything is perfect.

When I upgrade to newest fw 01.04.0300, it completed without error but, it still have "Air Encoder Error 0x800000 ( fw 01.04.0241 is working nomally without error) . i tried to downgrade to v 01.04.0241, the error code 0x020104 appeared at 40%  again  ....

This is DJI Assitant logging file : https://1drv.ms/u/s!Ai6g_hygKCvKgdMf-q2bXEi9uysFWQ

HuyDino Posted at 2018-3-26 05:22
I saw the beta FW is : V01.04.0241 in my account, I upgraded and my mavic is working again, everything is perfect.

When I upgrade to newest fw 01.04.0300, it completed without error but, it still have "Air Encoder Error 0x800000 ( fw 01.04.0241 is working nomally without error) . i tried to downgrade to v 01.04.0241, the error code 0x020104 appeared at 40%  again  ....

Hi Dino, I am sorry for the difficulties. However, I am not able to access the one drive link you provided below. Could you please upload the file to Dropbox again? Please also tell me the mobile device and your app version for further checking. As for now, please try and see if you can downgrade to v01.04.0200, looking forward to your feedback.

DJI Thor Posted at 2018-3-26 20:34
Hi Dino, I am sorry for the difficulties. However, I am not able to access the one drive link you provided below. Could you please upload the file to Dropbox again? Please also tell me the mobile device and your app version for further checking. As for now, please try and see if you can downgrade to v01.04.0200, looking forward to your feedback.

I'm using Iphone 7 plus with DJI GO 4 4.2.8 and DJI asstistant 1.2.3 on window 7.

I think the problem come from firmware. I tried to downgrade to 01.04.0100 and 01.04.0200 it still error at 40%. when i restart Mavic and  restore factory setting in DJI asstistant , it has notice missing components, a install components. After that, firmware downgrade completed but the camera and gimbal are not working .....
This is upgrade logs: https://www.dropbox.com/s/1ct6770rknx07w3/upgrade_log.rar?dl=0

HuyDino Posted at 2018-3-27 03:31
I'm using Iphone 7 plus with DJI GO 4 4.2.8 and DJI asstistant 1.2.3 on window 7.

I think the problem come from firmware. I tried to downgrade to 01.04.0100 and 01.04.0200 it still error at 40%. when i restart Mavic and  restore factory setting in DJI asstistant , it has notice missing components, a install components. After that, firmware downgrade completed but the camera and gimbal are not working .....

Thank you. Please allow me to check the update log with the engineers. Appreciate your patience.

Hello Support Team,

I am another person who is having the same issues updating firmware. I am getting error 0x020106, similar to others in this thread.

I received drone this week and after unboxing and setting it up, it prompted to install new firmware. After failing I was left with the remote being updated but the UAV not. The versions are as follows, RC-01.04.0200 && UAV-01.03.0300.

Attached is a picture of where it fails. I contaced support, ticket # 1055797 and my email is DJI login email is smorell@gmail.com. I am hoping by posting here I can expedite the time to resolution as I would like to use this device this weekend.

DJI Thor Posted at 2018-3-27 04:24
Thank you. Please allow me to check the update log with the engineers. Appreciate your patience.

I got an email from DJI Technical Support, he told me my account were added some permissions by technical staff.
So now, my drone is working normally but i'm till testing for make sure it's stable.

My firmware is 01.04.0100 , I wonder if I should upgrade to newest firmware 01.04.0300 ....

Spiral Posted at 2018-3-29 03:43
Hello Support Team,

I am another person who is having the same issues updating firmware. I am getting error 0x020106, similar to others in this thread.

Beta has been added, please refer to my post in 810# to update again. Thank you.

DJI Mindy Posted at 2018-3-30 02:32
Beta has been added, please refer to my post in 810# to update again. Thank you.

Mindy,

I get this error when trying to update to V01.03.0813

HuyDino Posted at 2018-3-29 08:23
I got an email from DJI Technical Support, he told me my account were added some permissions by technical staff.
So now, my drone is working normally but i'm till testing for make sure it's stable.

Hi there, after checking the update log, we suggest that you send the drone in for repair. Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.

Spiral Posted at 2018-3-30 04:35
Mindy,

I get this error when trying to update to V01.03.0813

Sorry for the difficulties, have you tried to restart the drone and update again? Please try. If the error code persists when updating the beta firmware, you might need to send the drone back for repair.
Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.

DJI Thor Posted at 2018-4-1 20:18
Sorry for the difficulties, have you tried to restart the drone and update again? Please try. If the error code persists when updating the beta firmware, you might need to send the drone back for repair.
Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.

I did, multiple times. I ended up returning it.

DJI Thor Posted at 2018-4-1 20:14
Hi there, after checking the update log, we suggest that you send the drone in for repair. Please fill in some info on the online repair link of our official web and then send it back. Here is the link: https://repair.dji.com/en/SelfRepair/Area
We will do our best to help this out.

Today my drone appearded again. I'll send it to DJI.
My drone never dropped or had any damages before ....

Spiral Posted at 2018-4-2 03:53
I did, multiple times. I ended up returning it.

Our repair team will take care of it for you, hope you will get it back soon.

HuyDino Posted at 2018-4-2 04:39
Today my drone appearded again. I'll send it to DJI.
My drone never dropped or had any damages before ....

Noted this, please kindly send it in so we can help on this.

DJI Thor Posted at 2018-4-4 05:08
Noted this, please kindly send it in so we can help on this.

i sent it back to DJI yesterday The error has been appeared since I upgraded to fw 01.04.0300 . Bad luck !
Case ID: CAS-1602468-C3K5Q1

HuyDino Posted at 2018-4-4 10:52
i sent it back to DJI yesterday  The error has been appeared since I upgraded to fw 01.04.0300 . Bad luck !
Case ID: CAS-1602468-C3K5Q1

No worries, our repair center will help you out, thanks for your patience.

DJI Mindy Posted at 2018-4-4 20:59
No worries, our repair center will help you out, thanks for your patience.

I have to sent it back because i brought my drone to flycampro (DJI retails store in Vietnam) to let them check but  the problems hadn't been sloved.

HuyDino Posted at 2018-4-5 05:48
I have to sent it back because i brought my drone to flycampro (DJI retails store in Vietnam) to let them check but  the problems hadn't been sloved.

Noted with thanks! Please kindly ask the dealer report in dealer system and sent the unit in, the right team will take care once the unit arrived.

I have same issue with Mavic Pro. can't upload any firmware after firmware update fail.

I have same issue with Mavic Pro. can't upload any firmware after firmware update fail.

DJI Susan Posted at 2018-4-6 02:37
Noted with thanks! Please kindly ask the dealer report in dealer system and sent the unit in, the right team will take care once the unit arrived.

DJI received my drone in the today morning and i got the repair price too.



I have some issue here:

1/ When I brought my drone to Flycampro the first time, the technical staff replace my drone gimbal camera with another Mavic to test.
The replacement gimbal camera was not woking with my drone and my drone gimbal camera was working fine with another Mavic ?
They change all the gimbal camera with Gimbal Arm Module and IT WAS NOT WORKING .... so now DJI just only want to replace Gimbal Arm Module !!!??
I'm not sure problem come form Gimbal Arm Module or not.

2/  In remark "  Cracked bracket and broken lower shell " : My drone has never dropped before so why the lower shell can be broken ? I took this picture before packing. the lower shell is nomal.

HuyDino Posted at 2018-4-16 08:40
DJI received my drone in the today morning and i got the repair price too.

[view_image]

Could you tell us your case number? I'd like to check the exact status.

BNQ Posted at 2018-4-16 03:28
I have same issue with Mavic Pro. can't upload any firmware after firmware update fail.

Hey BNQ, may I know what's the current aircraft firmware? If it is still the version before the 01.04.0000, we'll help you get the beta and try later.

DJI Susan Posted at 2018-4-17 01:36
Hey BNQ, may I know what's the current aircraft firmware? If it is still the version before the 01.04.0000, we'll help you get the beta and try later.

Hey Susan,

I had firmware 01.04.0200 and upgrade failed during V01.04.0300 loading.

BNQ Posted at 2018-4-17 02:35
Hey Susan,

I had firmware 01.04.0200 and upgrade failed during V01.04.0300 loading.

Did you receive an error code after the upgrade failed? And how did you update the firmware? If via the mobile device, please try to update via the DJI Assistant 2. If the upgrade fails in every attempt, you might need to send the drone in. Please contact our support for a further help: http://www.dji.com/support

DJI Thor Posted at 2018-4-18 03:56
Did you receive an error code after the upgrade failed? And how did you update the firmware? If via the mobile device, please try to update via the DJI Assistant 2. If the upgrade fails in every attempt, you might need to send the drone in. Please contact our support for a further help: http://www.dji.com/support

I'm tried update via DJI Assistant - same effect.

Hello, after the last upgrade my mavic has no sensor working, in the app it doesnt show it as an error. i do have the obstacle avoidance activated and the warning when something is in front, but the sensors just dont work.in flight i stand up and put my hands infront of the sensors and it doesnt show me the warnings. i cant use any mode except from manual and i also have to land it manually.  before the update they were working fine, so i tried to downgrade, but i cant. i have the same problem  again and again it stucks when the app tries to upgrade the aircraft. it resets and then it says upgrade failed. i already tried to  do it from the dji go 4 app and dji assistant 2. i hope to hear a solution soon. i am form Argentina.

BNQ Posted at 2018-4-18 07:06
I'm tried update via DJI Assistant - same effect.

Then you might need to send the drone back for diagnosing and repair. Please contact our support to start a case.

Agustin Honnora Posted at 2018-4-18 12:32
Hello, after the last upgrade my mavic has no sensor working, in the app it doesnt show it as an error. i do have the obstacle avoidance activated and the warning when something is in front, but the sensors just dont work.in flight i stand up and put my hands infront of the sensors and it doesnt show me the warnings. i cant use any mode except from manual and i also have to land it manually.  before the update they were working fine, so i tried to downgrade, but i cant. i have the same problem  again and again it stucks when the app tries to upgrade the aircraft. it resets and then it says upgrade failed. i already tried to  do it from the dji go 4 app and dji assistant 2. i hope to hear a solution soon. i am form Argentina.

Agustin, is the firmware successful? What's the current aircraft and controller version? Please try to refresh the aircraft and enable the sensors to check again. If still not, please kindly offer the screenshots and issue videos for better assistance, thanks in advance!