HuyDino Posted at 2018-4-16 08:40
DJI received my drone in the today morning and i got the repair price too.

[view_image]

Could you tell us your case number? I'd like to check the exact status.

BNQ Posted at 2018-4-16 03:28
I have same issue with Mavic Pro. can't upload any firmware after firmware update fail.

Hey BNQ, may I know what's the current aircraft firmware? If it is still the version before the 01.04.0000, we'll help you get the beta and try later.

DJI Susan Posted at 2018-4-17 01:36
Hey BNQ, may I know what's the current aircraft firmware? If it is still the version before the 01.04.0000, we'll help you get the beta and try later.

Hey Susan,

I had firmware 01.04.0200 and upgrade failed during V01.04.0300 loading.

BNQ Posted at 2018-4-17 02:35
Hey Susan,

I had firmware 01.04.0200 and upgrade failed during V01.04.0300 loading.

Did you receive an error code after the upgrade failed? And how did you update the firmware? If via the mobile device, please try to update via the DJI Assistant 2. If the upgrade fails in every attempt, you might need to send the drone in. Please contact our support for a further help: http://www.dji.com/support

DJI Thor Posted at 2018-4-18 03:56
Did you receive an error code after the upgrade failed? And how did you update the firmware? If via the mobile device, please try to update via the DJI Assistant 2. If the upgrade fails in every attempt, you might need to send the drone in. Please contact our support for a further help: http://www.dji.com/support

I'm tried update via DJI Assistant - same effect.

Hello, after the last upgrade my mavic has no sensor working, in the app it doesnt show it as an error. i do have the obstacle avoidance activated and the warning when something is in front, but the sensors just dont work.in flight i stand up and put my hands infront of the sensors and it doesnt show me the warnings. i cant use any mode except from manual and i also have to land it manually.  before the update they were working fine, so i tried to downgrade, but i cant. i have the same problem  again and again it stucks when the app tries to upgrade the aircraft. it resets and then it says upgrade failed. i already tried to  do it from the dji go 4 app and dji assistant 2. i hope to hear a solution soon. i am form Argentina.

BNQ Posted at 2018-4-18 07:06
I'm tried update via DJI Assistant - same effect.

Then you might need to send the drone back for diagnosing and repair. Please contact our support to start a case.

Agustin Honnora Posted at 2018-4-18 12:32
Hello, after the last upgrade my mavic has no sensor working, in the app it doesnt show it as an error. i do have the obstacle avoidance activated and the warning when something is in front, but the sensors just dont work.in flight i stand up and put my hands infront of the sensors and it doesnt show me the warnings. i cant use any mode except from manual and i also have to land it manually.  before the update they were working fine, so i tried to downgrade, but i cant. i have the same problem  again and again it stucks when the app tries to upgrade the aircraft. it resets and then it says upgrade failed. i already tried to  do it from the dji go 4 app and dji assistant 2. i hope to hear a solution soon. i am form Argentina.

Agustin, is the firmware successful? What's the current aircraft and controller version? Please try to refresh the aircraft and enable the sensors to check again. If still not, please kindly offer the screenshots and issue videos for better assistance, thanks in advance!

DJI Thor Posted at 2018-4-18 19:55
Then you might need to send the drone back for diagnosing and repair. Please contact our support to start a case.

Can you give me special options in my account to try make downgrade? I would like to try before I send equipment - it's problematic in the place where I live. Please

BNQ Posted at 2018-4-19 02:54
Can you give me special options in my account to try make downgrade? I would like to try before I send equipment - it's problematic in the place where I live. Please

If you insist, you can PM me your account, I will forward you the beta. But it doesn't work, please kindly send the drone in for repair. Thank you for understanding.

DJI Susan Posted at 2018-3-22 19:33
It depends on the damage assessment of the right team. Sorry about this.

after i update my aircraft mavic pro i have problem

i see now V00.00.0000

and update failed

my dji account is shay2040@gmail.com

DJI Thor Posted at 2018-4-19 21:21
If you insist, you can PM me your account, I will forward you the beta. But it doesn't work, please kindly send the drone in for repair. Thank you for understanding.

i sent my account on friday at PM.

Hi,

I have all the same problems and the same errors ;
when upgrading V01.04.0300, it is  failing  at 40% ( error code unidentified 0x020104 ).
Up to now ( after upgrade new FW) , my Mavic pro have problem : " Air Encoder Error 0x80000" + " Gimbal disconnected" . I cannot control camera via TX but i see the gimbal till working.

I have noticed that the DJI is sending the beta version to solve the problems. The same errors with the forum member fans3d826e1a. DJI Elektra sent beta to this member and the user says everything is ok now.
Could you please help me for that?

Regards,

BNQ Posted at 2018-4-23 01:54
i sent my account on friday at PM.

Yes, I had forwarded the beta, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one. See if it works.

fans7c2b1258 Posted at 2018-4-22 22:25
after i update my aircraft mavic pro i have problem

i see now V00.00.0000

May I know the specific error code after the upgrade failed? In fact, I had forwarded the beta to your account, you can refer to the steps I mentioned above. However, please be advised that the firmware might not be able to solve if it is not the same case. If the beta firmware doesn't help, you might need to contact the dealer or our support for further help. Thank you for understanding. http://www.dji.com/support

erko Posted at 2018-4-23 02:58
Hi,

I have all the same problems and the same errors ;

Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

Hi Thor,

After i upgraded to v01.04.0300 the errors happened. I sent my dji account to your personal message box.

Thank you Thor...

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

Hi Thor, i don't remember exactly but i think it was 01.04.03..

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

it was  v01.03.xxxx i think. not sure

hi, I just bought a mavic pro, and am having trouble upgrading to the latest firmware (1.4.0300). Ive tried several times and keep getting error code 0x02010003. ive tried via the dji app on android, and via windows 10 through the assistant 2 app. if I could get the beta as well, it would be greatly appreciated!

dji id: mattmeyering@gmail.com

Only I can not update Mavic? To date it is in version 01.04.0100 and does not update. It's going to become scrap metal.

DJI could help me, give me some update at least to see if I can solve the problem ...

Account: lbsamaral@gmail.com

erko Posted at 2018-4-24 03:24
it was  v01.03.xxxx i think. not sure

I received your PM, if your current version is v01.04.0100, the beta firmware is not able to solve the issue. Please export the upgrade log and we will help to check. Below's the route:
Mac: ：~/Library/Application Support/DJI Assistant 2/log
Windows: \Users\…\AppData\Roaming\DJI Assistant 2\upgrade_log
Thanks.

Pilot_Error Posted at 2018-4-24 11:19
hi, I just bought a mavic pro, and am having trouble upgrading to the latest firmware (1.4.0300). Ive tried several times and keep getting error code 0x02010003. ive tried via the dji app on android, and via windows 10 through the assistant 2 app. if I could get the beta as well, it would be greatly appreciated!

dji id: mattmeyering@gmail.com

Could you please tell me your Mavic Pro current firmware version? The beta firmware may not help if it is not the case. Thank you for understanding.

Leonardo1 Posted at 2018-4-24 12:10
Only I can not update Mavic? To date it is in version 01.04.0100 and does not update. It's going to become scrap metal.

DJI could help me, give me some update at least to see if I can solve the problem ...

Leonardo, if you're in v01.04.0100 now, the beta firmware might not help to solve the issue. If you insist, you can try to upgrade the beta since I had forwarded to your account. Make sure that you follow the steps on 846#.
If it doesn't help, I suggest providing the upgrade log I mentioned on 854# or send the drone in for diagnose.

DJI Thor Posted at 2018-4-24 18:29
I received your PM, if your current version is v01.04.0100, the beta firmware is not able to solve the issue. Please export the upgrade log and we will help to check. Below's the route:
Mac: ：~/Library/Application Support/DJI Assistant 2/log
Windows: \Users\…\AppData\Roaming\DJI Assistant 2\upgrade_log

Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

This my upgrade log below.

Thanks for your help...

erko Posted at 2018-4-24 21:12
Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

Thank you, I had forwarded the log to the engineers to confirm. Will get back to you once I hear from them, thank you for your patience.

DJI Thor Posted at 2018-4-24 18:33
Could you please tell me your Mavic Pro current firmware version? The beta firmware may not help if it is not the case. Thank you for understanding.

My version is 1.3.xxxx. I'm not able to see it in the assistant 2 app.

Pilot_Error Posted at 2018-4-25 05:54
My version is 1.3.xxxx. I'm not able to see it in the assistant 2 app.

I had informed your situation to our engineers, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, see if it works.

erko Posted at 2018-4-24 21:12
Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

Hi Erko, I updated the case via PM, please check.

DJI Thor Posted at 2018-4-25 22:26
Hi Erko, I updated the case via PM, please check.

Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

erko Posted at 2018-4-28 07:29
Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

Hi erko, sorry that Thor is not available at this time, I will inform him to follow up your issue when he is on duty tomorrow, appreciate your patience.

DJI Thor Posted at 2018-4-25 22:26
Hi Erko, I updated the case via PM, please check.

Hi, Thor, I have exactly the same error and update failure using both RC and DJI Assistant software for my mavic pro. Could you please also add me to the beta program?
Enclosed please find the log file.
Version 1.3.400
My account is xiadi.time@gmail.com

erko Posted at 2018-4-28 07:29
Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

Erko,  the beta has been forwarded again. If you still haven't received it, could you please register another DJI account just for accessing the beta?

maxdna Posted at 2018-4-29 10:31
Hi, Thor, I have exactly the same error and update failure using both RC and DJI Assistant software for my mavic pro. Could you please also add me to the beta program?
Enclosed please find the log file.
Version 1.3.400

Yes, I had forwarded the beta, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, see if it works.

DJI Thor Posted at 2018-4-29 17:43
Erko,  the beta has been forwarded again. If you still haven't received it, could you please register another DJI account just for accessing the beta?

Hi Thor,

I couldn't receive again. I created a new account. Could you please send there?

erkut.kosker@gmail.com

Thank you...

erko Posted at 2018-4-29 23:26
Hi Thor,

I couldn't receive again. I created a new account. Could you please send there?

Had forwarded, please check if you have received it.

DJI Thor Posted at 2018-4-30 00:58
Had forwarded, please check if you have received it.

Hi,

Can't see it in the new account. Am i looking the wrong screen? Do i have to see it the screen below?

erko Posted at 2018-4-30 01:17
Hi,

Can't see it in the new account. Am i looking the wrong screen? Do i have to see it the screen below?

You had logged in the same account you provided above, right? What happen if you click the refresh icon?

DJI Thor Posted at 2018-4-30 02:21
You had logged in the same account you provided above, right? What happen if you click the refresh icon?

Hi Thor,

Now i found v01.04.0241beta file in my account  and tried to downgrade to this version. But it failed again in the 44% of process. I am uploading the log file again.

Thank you,

Hi thor. Please Help me, Support wrote me this: It seems that you have to request for a beta firmware version to DJI Thor.