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Mavic Pro firmware upgrade failed again and again..
76139 1078 2017-5-3
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DJI Natalia
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fans4ba1df65 Posted at 2017-5-16 19:49
Natalia, please update my account so that I can downgrade to 0350 and follow the procedure. Thank you.

Sorry, I have not received any message from you about the account.
Please PM me your DJI account (e-mail) so we can help.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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Mattp000 Posted at 2017-5-16 21:10
Can someone please explain to me how to do the downgrading & upgrading?  I'm new and don't know how to do any of it.  I've tried upgrading thru the normal ways and it's not working. I only have a windows pc to do stuff on and have no clue what to download or do.  my email address for my account is  to unlock the lower firmware.  someone please explain how I use a pc to downgrade & upgrade.  thanks...

I have forwarded your account info to the engineers, will help you reconfigure it soon, then please do as the instruction below:
1. Connect it the PC and run Assistant 2, downgrade the firmware to V01.03.0350.
2. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0600, it will be working.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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fans62b6433d Posted at 2017-5-17 02:49
I'm extremely disappointed you repaired my drone after two months having it and you couldn't update my firmware. Now I need to send it back again for months to get a simple update? DJI needs to get their act together.

We are sincerely sorry for the inconvenience caused, you have sent it in already?
2017-5-17
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Infernvs
lvl.1
Flight distance : 4528 ft
Portugal
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DJI Natalia Posted at 2017-5-17 02:57
I received your message and forwarded your account to the engineers, will help you handle it soon, please check it later, hope it works.

ok, thank you!  i will post after i check and try it out.
2017-5-17
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DJI Natalia
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Infernvs Posted at 2017-5-17 03:10
ok, thank you!  i will post after i check and try it out.

That's fine, looking forward to hear from you.
2017-5-17
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Samdax
lvl.1
Flight distance : 22421 ft
Luxembourg
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DJI Natalia Posted at 2017-5-17 02:56
What's your DJI account? we'll help you reconfigure it.

Samdax@gmail.com

I sended you by MP too. Thx
2017-5-17
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Mattp000
lvl.1
United States
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DJI Natalia Posted at 2017-5-17 03:02
I have forwarded your account info to the engineers, will help you reconfigure it soon, then please do as the instruction below:
1. Connect it the PC and run Assistant 2, downgrade the firmware to V01.03.0350.
2. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0600, it will be working.

What thing do I connect to the pc? the drone or the controller?  and is the RC the controller?
2017-5-17
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fans6731d311
lvl.1
Flight distance : 8166 ft
Germany
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Hallo,

i have same probs as Post #16

"I performed the upgrade and it stuck on a different point.
I figured out the following:
    Update Mavic only via DJI Assistant 2: Stuck/Fail at 57%
    Update RC only via DJI Assistant 2: Always successful
    Update RC & Mavic via DJI Go App: Stuck/Fail at 74%
    Update RC & Mavic via DJI Go App, but longpress the 3-Bar Menu: Stuck/Fail at 79%"


DJI account: multi.copter@gmx.net
My logs:
If you need more Logfiles, i can save to DB.

Android_4_4.zip

5.83 KB, Down times: 0

Log vom Android v.4.4

Win10.zip

38.26 KB, Down times: 0

Assistant2

IpadMini.zip

104.95 KB, Down times: 0

IpadMini

2017-5-17
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GustavoBR
lvl.1

Brazil
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Hello, Natalia! I saw that you found the solution for the upgrade stopped at 57% I tried following the recommendations, but the oldest version that appears is 01.03.0400, so here is my email for you to send me firmware 0350, thanks for the attention
gustavoremor@gmail.com
2017-5-17
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ggondaes1
New

South Korea
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Hello, Natalia! I saw that you found the solution for the upgrade stopped at 57% I tried following the recommendations, but the oldest version that appears is 01.03.0400, so here is my email for you to send me firmware 0350, thanks for the attention

--> I have a same problem, my account is ggondaes@naver.com. Please help. I also sent my account by PM, too.
2017-5-17
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user5bbf9a917e
lvl.1
Flight distance : 11299 ft
United States
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Hello Natalie,

I haven't posted here before but thought i would see if i should hold up on sending my Mavic to DJI to have them update my firmware to latest one as i have the goggles on order and will need the latest firmware.
I am stuck on firmware .0550 and the drone flies fine.  I have tried everything I and DJI support can think of and nothing works.  Do you have any ideas that can help me update to the latest aircraft and controller firmware, or should i go ahead and send in my equipment?

The last time i sent in my Mavic for repair/replacement under DJI Care, i was without the drone for 5 weeks--something i would love to avoid if possible.

Thanks in advance!

2017-5-17
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river342
lvl.1
Flight distance : 482 ft
United States
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DJI Natalia Posted at 2017-5-17 03:02
I have forwarded your account info to the engineers, will help you reconfigure it soon, then please do as the instruction below:
1. Connect it the PC and run Assistant 2, downgrade the firmware to V01.03.0350.
2. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0600, it will be working.

Hello Natalia, I also have this issue. Please enable the v01.03.0350 firmware. I have sent a PM with my DJI account email. Thanks!
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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fans6731d311 Posted at 2017-5-17 10:47
Hallo,

i have same probs as Post #16

Thank you for the details, we've reconfigured it for you, please try again later as instructions below:
1. Downgrade the firmware V01.03.0350.
2. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0600, it will be working.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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Samdax Posted at 2017-5-17 03:48
I sended you by MP too. Thx

OK, we've done that for you, please upgrade it later, hope it works.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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GustavoBR Posted at 2017-5-17 16:53
Hello, Natalia! I saw that you found the solution for the upgrade stopped at 57% I tried following the recommendations, but the oldest version that appears is 01.03.0400, so here is my email for you to send me firmware 0350, thanks for the attention

No problem, we'll reconfigure it for you soon, please try to upgrade it later as the instructions, hope it works.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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ggondaes1 Posted at 2017-5-17 17:01
Hello, Natalia! I saw that you found the solution for the upgrade stopped at 57% I tried following the recommendations, but the oldest version that appears is 01.03.0400, so here is my email for you to send me firmware 0350, thanks for the attention

--> I have a same problem, my account is . Please help. I also sent my account by PM, too.

Thanks, we'll reconfigure it for you soon, please try again later, it will be fine.
2017-5-17
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DJI Natalia
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Flight distance : 318 ft

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user5bbf9a917e Posted at 2017-5-17 17:54
Hello Natalie,

I haven't posted here before but thought i would see if i should hold up on sending my Mavic to DJI to have them update my firmware to latest one as i have the goggles on order and will need the latest firmware.

Sorry for your experience, have you provided us your DJI account and asked us to reconfigure it for you?
After reading this post, you will know that we have figured out how to solve upgrading failure problem.
2017-5-17
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DJI Natalia
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river342 Posted at 2017-5-17 18:07
Hello Natalia, I also have this issue. Please enable the v01.03.0350 firmware. I have sent a PM with my DJI account email. Thanks!

I received you message, will reconfigure it for you soon, please try again later to upgrade it.
2017-5-17
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DJI Natalia
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Mattp000 Posted at 2017-5-17 08:30
What thing do I connect to the pc? the drone or the controller?  and is the RC the controller?

You can upgrade the drone and PC respectively.
Please refer to the details at 91# mentioned by others who upgraded it successfully, hope it helps.
2017-5-17
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spacetourist
New
Germany
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Could you please reconfigure my account as well? I have the same upgrade issues. PM has been sent.
2017-5-17
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Mattp000
lvl.1
United States
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DJI Natalia Posted at 2017-5-17 20:08
You can upgrade the drone and PC respectively.
Please refer to the details at 91# mentioned by others who upgraded it successfully, hope it helps.

How long til I actually will have access to the older firmware?  mine still is only showing .400 for lowest and thats currently what my drone is at.
2017-5-17
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Infernvs
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Flight distance : 4528 ft
Portugal
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DJI Natalia Posted at 2017-5-17 03:28
That's fine, looking forward to hear from you.

I got a chance to try downgrade and install the last one, and it was successful. Thank you for your help!
2017-5-18
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DJDMavicPro
lvl.1
Flight distance : 661470 ft
Israel
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DJI Natalia Posted at 2017-5-17 20:08
You can upgrade the drone and PC respectively.
Please refer to the details at 91# mentioned by others who upgraded it successfully, hope it helps.

Natalia Why dont the engineers just reconfigure ALL MAVIC USER ACCOUNTS?? Why does each and every Mavic owner need to suffer this, and try contacting support (who dont know the answer) and waste days of endless trying and failing, and worrying about having to send in the drone.

You have a list of all Mavic owners, and you can figure out which users are going to have the problem. The user accounts have email addresses. You can send out an email explaining the problem, and how to solve it.

ProActive customer support instead of ReActive.
This will make customers happy, and save the DJI support staff A LOT of work.

Matthew
2017-5-18
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DJI Natalia
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spacetourist Posted at 2017-5-17 20:18
Could you please reconfigure my account as well? I have the same upgrade issues. PM has been sent.

OK, I've asked the engineers to help you handle it soon, please check it later and update it.
2017-5-18
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DJI Natalia
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Mattp000 Posted at 2017-5-17 21:19
How long til I actually will have access to the older firmware?  mine still is only showing .400 for lowest and thats currently what my drone is at.

Did you get the firmware 0350 now? we've done it for you already, please check again and keep me posted, thanks.
2017-5-18
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DJI Natalia
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Flight distance : 318 ft

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Infernvs Posted at 2017-5-18 00:18
I got a chance to try downgrade and install the last one, and it was successful. Thank you for your help!

Glad to hear that, enjoy!
2017-5-18
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Davotron
lvl.1
Flight distance : 23967 ft
Germany
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Hello DJI Natalia,

I cant update as well and want to downgrade to 0350. Please reconfigure my account.
You got my account via PN too. Thanks in advance!
2017-5-18
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Mattp000
lvl.1
United States
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DJI Natalia Posted at 2017-5-18 01:45
Did you get the firmware 0350 now? we've done it for you already, please check again and keep me posted, thanks.

Its still only showing V01.03.0400 as the oldest firmware for me for some reason.  shows the date it came out was on 3/2/17.  idk what to do since its not showing the older one in my firmware list..
My email address for my account is Mattp000@Gmail.com.  just incase it got mixed up or something.  
2017-5-18
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tangnetice
lvl.1
United States
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Please help for the downgrade file V01.03.0350, so can be upgrade to the current firmware   DJI account : tangnetice@email.com  Thanks
2017-5-18
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river342
lvl.1
Flight distance : 482 ft
United States
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DJI Natalia Posted at 2017-5-17 20:01
I received you message, will reconfigure it for you soon, please try again later to upgrade it.

Natalia, the Mavic is all patched up. Thanks!
2017-5-18
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fans5a3a24d9
New
United States
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@Natalia could you please assist. I've been on chat with DJI support for over 2 hours. We've formatted the SD Card through DJIgo and on my computer multiple times, reinstalled assistant 2 and still receiving an error when updating to .0700.

The RC controller updated to .0700 through assistant 2, but the mavic is still .0400. I just opened this drone last night and need it for my wedding this weekend. I DM'd my DJI account to you last night.  Please advise.
AJ is recommending that i send it in for service, which means i won't have it for my wedding!!

Error Code 0x020106


2017-5-19
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ShadowCross
New
Germany
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@Natalia: I sent you a PM too, please assist. I have tried so many times, can't upgrade the firmware
2017-5-20
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DMVtech
lvl.1
Flight distance : 80472 ft
Australia
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DJI Natalia Posted at 2017-5-15 00:04
We have reconfigured it for you, please try again to upgrade it.
I replied your PM as well, after you downgrade it to V0350 successfully, press the "Record" button on remote or via APP if you're running the APP, you must make sure it's recording, which is a very important step during this whole upgrading process. At the same time, please start to upgrade it to V600 and V700.

Hi Natalia,

Could i please have .350 firmware activated on my account so i may proceed with the mavic pro .700 upgrade?

Thank you
2017-5-20
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fans063d591f
lvl.1
Greece
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Just came to say that Natalia's fix worked.

After downgrading the Mavic to .350 (the RC failed to downgrade), the upgrade to .700 after worked on both the Mavic and the RC.

Thanks for the help but I hope that we will be able to upgrade easily on the next update because if it does the same again that means that our drones are faulty.
2017-5-20
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evilparks
lvl.1

United States
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I need the downgrade to 0350 as well please!
2017-5-20
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Mattp000
lvl.1
United States
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Anyone willing to lend me there login info that has the .350 unlocked so I can get my drone fixed?  You can change password afterwords, I just want to get my poor drone fixed.  . My email is mattp000@gmail.com if u are willing.  Thx
2017-5-20
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DJI Natalia
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Flight distance : 318 ft

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Davotron Posted at 2017-5-18 06:31
Hello DJI Natalia,

I cant update as well and want to downgrade to 0350. Please reconfigure my account.

OK, got it and forwarded it to the engineers, will help you handle it on Monday, please upgrade it again, hope it works.
2017-5-20
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DJI Natalia
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Flight distance : 318 ft

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Mattp000 Posted at 2017-5-18 08:54
Its still only showing V01.03.0400 as the oldest firmware for me for some reason.  shows the date it came out was on 3/2/17.  idk what to do since its not showing the older one in my firmware list..
My email address for my account is .  just incase it got mixed up or something.

That seems interesting, we've reconfigured it for you already, but you never got the firmware for 0350.
Just to verify, you login Assistant 2 with your account (Mattp000@Gmail.com) and the internet is great?
2017-5-20
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DJI Natalia
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Flight distance : 318 ft

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tangnetice@emai Posted at 2017-5-18 12:32
Please help for the downgrade file V01.03.0350, so can be upgrade to the current firmware   DJI account : tangnetice@email.com  Thanks

No problem, will help you handle it on Monday, please try to upgrade it again, hope it works.
2017-5-20
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DJI Natalia
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Flight distance : 318 ft

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river342 Posted at 2017-5-18 18:39
Natalia, the Mavic is all patched up. Thanks!

That's perfect! Have great time on flying the drone.
2017-5-20
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