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Mavic Pro firmware upgrade failed again and again..
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Vinviral
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Flight distance : 12556 ft
United States
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I am trying to update from 400(factory default) to 700. @Natalia - Could you please help? I bought this drone 4 hr before travel to Hawaii for anniversary trip, Now i have been trying to fly this thing but it requires firmware update. I have tried Go 4 app and Assistant 2 software.  I have also tried to upgrade RC and Aircraft separately. The RC is on latest firmware and aircraft is on .400.

Please add my email to list to downgrade to .350. I have PM'd you email. Else it's viral.eng@gmail.com

2017-6-2
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sma2cci
lvl.1
Canada
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Hey All, I got the downgrade to .0350, and then upgraded to .0600 then .0700 (with camera recording) - now everything works great!  I had PM'ed @Natalia, went on support online chat, and emailed support to ask for the downgrade to be made available. Not sure which was the one that came through, but just thought I'd share that it might be worth contacting DJI through multiple avenues.
2017-6-3
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DJI Mindy
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sma2cci Posted at 2017-6-3 09:59
Hey All, I got the downgrade to .0350, and then upgraded to .0600 then .0700 (with camera recording) - now everything works great!  I had PM'ed @Natalia, went on support online chat, and emailed support to ask for the downgrade to be made available. Not sure which was the one that came through, but just thought I'd share that it might be worth contacting DJI through multiple avenues.

It's good to know that your issue has been solved, enjoy it and hope you have a good time on flying.
2017-6-4
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ThomasDT94
lvl.1
Norway
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DJI Mindy Posted at 2017-6-4 02:38
It's good to know that your issue has been solved, enjoy it and hope you have a good time on flying.

Hello!

I also have problems with updating my Mavic. Bought it for 2 days ago, and untill now, all i have done is trying to update it, with failure every time...

I see @the forum that downgrading to .350 , start recording and then try the .700update will do the trick, could you make my account get .350 avalible?

Do i need to use the Assist 2, or can i use the app on my iphone?
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2017-6-4
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DJI Natalia
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Vinviral Posted at 2017-6-2 21:54
I am trying to update from 400(factory default) to 700. @Natalia - Could you please help? I bought this drone 4 hr before travel to Hawaii for anniversary trip, Now i have been trying to fly this thing but it requires firmware update. I have tried Go 4 app and Assistant 2 software.  I have also tried to upgrade RC and Aircraft separately. The RC is on latest firmware and aircraft is on .400.

Please add my email to list to downgrade to .350. I have PM'd you email. Else it's

OK, will help you handle it soon, hope you could get it fixed.
2017-6-4
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DJI Natalia
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ThomasDT94 Posted at 2017-6-4 03:06
Hello!

I also have problems with updating my Mavic. Bought it for 2 days ago, and untill now, all i have done is trying to update it, with failure every time...

Could you please PM me your DJI account? I would love to help you on this case.
2017-6-4
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DJI Natalia
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Mackan85 Posted at 2017-5-31 03:45
I got the same issue as well and you got a PM from me with my account information @Natalia.

Thanks in advance!

May I know you managed to upgrade it finally or not?
2017-6-4
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Vinviral
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Flight distance : 12556 ft
United States
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@Natalia, I was able to update from .400 to .550. But now I can't update to .600 or .700.

Ppleae help. Online customer service asked me to send drone for diagnostic which dormant make sense to me..
2017-6-4
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Vinviral
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United States
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DJI Natalia Posted at 2017-6-4 18:20
OK, will help you handle it soon, hope you could get it fixed.

Thanks a lot. I have pm'd you my email.
2017-6-4
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DJI Natalia
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Vinviral Posted at 2017-6-4 18:38
@Natalia, I was able to update from .400 to .550. But now I can't update to .600 or .700.

Ppleae help. Online customer service asked me to send drone for diagnostic which dormant make sense to me..

I am so sorry for the inconvenience caused.
I just received your message, will help you handle it soon.
Please do it step by step as instructions below, hope it works.
1. download the firmware to V01.03.0350.
2. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0600, it will be working.
2017-6-5
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DJI Mindy
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ThomasDT94 Posted at 2017-6-4 03:06
Hello!

I also have problems with updating my Mavic. Bought it for 2 days ago, and untill now, all i have done is trying to update it, with failure every time...

Please PM me your DJI account.
2017-6-5
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Vinviral
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United States
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DJI Natalia Posted at 2017-6-5 00:50
I am so sorry for the inconvenience caused.
I just received your message, will help you handle it soon.
Please do it step by step as instructions below, hope it works.

Di i do this upgrade from .350 to .600 or .700 via DJI Go app? Since we need to press Record button not sure if we can use Assistant 2 software, Any suggestions guys?

@Natalia. Thanks I was able to downgrade to .350 successfully.
2017-6-5
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Vinviral
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United States
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DJI Mindy Posted at 2017-6-4 02:38
It's good to know that your issue has been solved, enjoy it and hope you have a good time on flying.

Did you use DJI Go app or Assitant 2 software?
2017-6-5
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VideoLab
lvl.1
Netherlands
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I'm having the same issues.. But I can't go back all the way to firmware V01.03.0350 according to the DJI Assistent. I can only go to V01.03.0550. But i cannot go to V01.03.0600 or V01.03.0700.
Any ideas what could fix it?
2017-6-5
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DJI Natalia
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Vinviral Posted at 2017-6-5 09:03
Di i do this upgrade from .350 to .600 or .700 via DJI Go app? Since we need to press Record button not sure if we can use Assistant 2 software, Any suggestions guys?

@Natalia. Thanks I was able to downgrade to .350 successfully.

Just connect your drone to a PC with assistant 2 installed and upgrade it.
You can link the drone to remote and run APP to make sure it's recording.
2017-6-6
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DJI Natalia
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VideoLab Posted at 2017-6-5 12:25
I'm having the same issues.. But I can't go back all the way to firmware V01.03.0350 according to the DJI Assistent. I can only go to V01.03.0550. But i cannot go to V01.03.0600 or V01.03.0700.
Any ideas what could fix it?

What's your DJI account? I would love to help you reconfigure it so you can upgrade it successfully.
2017-6-6
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VideoLab
lvl.1
Netherlands
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DJI Natalia Posted at 2017-6-6 04:58
What's your DJI account? I would love to help you reconfigure it so you can upgrade it successfully.

What do you mean with DJI account? I thought this was my DJI account haha. Videolab. or is it the email?
2017-6-6
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Mackan85
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Sweden
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DJI Natalia Posted at 2017-6-4 18:24
May I know you managed to upgrade it finally or not?

Hi Natalia,

I'm afraid I still have the same issue. I have not been able to upgrade yet. Any help would be appreciated!

2017-6-6
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DJI Natalia
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Mackan85 Posted at 2017-6-6 23:22
Hi Natalia,

I'm afraid I still have the same issue. I have not been able to upgrade yet. Any help would be appreciated!

May I know which step it stops going?
You could downgrade it to 0350 successfully?
Please describe it in detail so I can help, thanks.
2017-6-7
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DJI Natalia
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VideoLab Posted at 2017-6-6 06:35
What do you mean with DJI account? I thought this was my DJI account haha. Videolab. or is it the email?

The e-mail address when you login the APP or Assistant 2. Sorry I should have made it more clear.
2017-6-7
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defiantx
lvl.1
Philippines
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Hi DJI Natalia,
Thank you for your assistance. I am now on .0700 version. Cheers!

What I did:
1. Turn on RC (without using the phone/DJI Go App)
2. Plug the Mavic Pro to PC and turn Mavic Pro ON (Make sure the RC and Mavic Pro are connected)
3. Open DJI Assistant 2. Click "Mavic Pro". Firmware versions will be loaded and you should see V01.03.0350.
4. Downgrade the firmware to V01.03.0350.
5. Once it's done, press the "Record" button on RC and make sure it's recording (REC should be flashing on the lower right part of the screen controller), then start to upgrade firmware to V01.03.0600. Once done, upgrade firmware to V01.03.0700

Hope this helps.
2017-6-7
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tsp
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United States
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Hi DJI Natalia,

I sent you a PM as I too am experiencing the same issue that I cannot upgrade past 01.03.0550 on a new Mavic Pro.  The controller will update fine, but the drone will not.  Please let me know if you need more information.

Thanks.
2017-6-7
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Ferks
lvl.3
United States
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Just bought my Mavic last week and haven't even flown it yet, been trying to update the firmware to 01.03.0700 but it continually fails.

I'm ready to return this thing, very disgusted that a $1000.00 plus drone will not take firmware updates

Help me please before I decide to return it....
2017-6-7
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DJI Mindy
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Ferks Posted at 2017-6-7 19:51
Just bought my Mavic last week and haven't even flown it yet, been trying to update the firmware to 01.03.0700 but it continually fails.

I'm ready to return this thing, very disgusted that a $1000.00 plus drone will not take firmware updates

We apologize for the inconvenience. Have you tried to update with DJI Assistant 2? If it still failed, may I have the error message?
2017-6-7
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DJI Mindy
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tsp Posted at 2017-6-7 08:55
Hi DJI Natalia,

I sent you a PM as I too am experiencing the same issue that I cannot upgrade past 01.03.0550 on a new Mavic Pro.  The controller will update fine, but the drone will not.  Please let me know if you need more information.

Have you tried with DJI Assistant 2? Please PM me your DJI account. Thank you.
2017-6-7
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tsp
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United States
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Hi DJI Mindy,

I just sent you a private message.  I have tried the latest version of the DJI Assistant App, not sure if that is version 2 or not.  Can you provide a link?

Thanks
2017-6-8
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DJI Mindy
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tsp Posted at 2017-6-8 11:32
Hi DJI Mindy,

I just sent you a private message.  I have tried the latest version of the DJI Assistant App, not sure if that is version 2 or not.  Can you provide a link?

Have replied in PM, please download DJI Assistant 2 in this link to your PC: http://www.dji.com/mavic/info#downloads
Please refer to tutorial video to update the firmware: https://www.djivideos.com/video_ ... p;poster=null@!1200
2017-6-9
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fans1fb9bd65
lvl.1
Flight distance : 17477 ft
France
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Hello,

I just received my brand new DJI MAVIC PRO, and DJI GO4 said to me that i should make updates so i answer yes. And it was the beggining of the problems.  :-(((( It now cannot fly, and i haven't flew with it .

The updates did wrong, again again and again, at 78% the update goes wrong. The update makes my battery wrong. http://hpics.li/120e1d5

Now my mavic is totally bricked, i had some errors messages telling me that the firmware is inconsistant, and it can't install the new on the mavic (my 4G on cellphone is OK).
So i downloaded Dji ASSISTANT 2 on my computer with windows 7, and tried differents firwmares and again and again it didn't work. It fails after a certain % (60% or 78% or 68%).
http://hpics.li/8d5a002

And a screenshot from DJI Go4 : http://hpics.li/9558fce

Please help me, it's a very expensive drone and i'm so disgusted of can't make it fly or work.

2017-6-9
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Ferks
lvl.3
United States
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Thanks DJI Mindy, I was able to downgrade to .0350, then upgraded to the newest .0800 successfully, thanks !
2017-6-9
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tripple
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Switzerland
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Ferks Posted at 2017-6-9 10:40
Thanks DJI Mindy, I was able to downgrade to .0350, then upgraded to the newest .0800 successfully, thanks !

Dear DJI Support,
I can't do the FW Upgrade, too. I am with .550. Please make me able to receive the .0350 to downgrade.
My DJI Email is marcusspahn@icloud.com

Thanks
2017-6-9
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fans1fb9bd65
lvl.1
Flight distance : 17477 ft
France
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Hello,

After a lot of tries and hours i succed to flash to 0.550 with DJI ASSISTANT 2 on USB 3. But it still goes wrong when i want to go to the latest, and my battery didn't recovering cause maybe i must succed to flash to 0.800 for succeed... Here is my DJI EMAIL : paiement.compte.perso@gmail.com

Thanks
2017-6-9
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DJI Mindy
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tripple Posted at 2017-6-9 15:11
Dear DJI Support,
I can't do the FW Upgrade, too. I am with .550. Please make me able to receive the .0350 to downgrade.
My DJI Email is

Got it, I have feedback your issue to our engineer and I will message you once it's done. Appreciate your patience.
2017-6-9
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DJI Mindy
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fans1fb9bd65 Posted at 2017-6-9 16:33
Hello,

After a lot of tries and hours i succed to flash to 0.550 with DJI ASSISTANT 2 on USB 3. But it still goes wrong when i want to go to the latest, and my battery didn't recovering cause maybe i must succed to flash to 0.800 for succeed... Here is my DJI EMAIL :

Sorry for the inconvenience. I have feedback your issue to our engineer and I will message you once it's done. Appreciate your patience.
2017-6-9
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DJI Mindy
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fans1fb9bd65 Posted at 2017-6-9 07:21
Hello,

I just received my brand new DJI MAVIC PRO, and DJI GO4 said to me that i should make updates so i answer yes. And it was the beggining of the problems.  :-(((( It now cannot fly, and i haven't flew with it .

I'm so sorry about the inconvenience caused. What's the error message in DJI Assistant 2 when it got stuck at 60%?
2017-6-9
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fans1fb9bd65
lvl.1
Flight distance : 17477 ft
France
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Hello, my mavic is now flying well with 0.550, i had a message error but i don't remember it. I don't want to take the risk of brick my mavic again by a new try to upgrade, but i can do it if it's important. There is still my battery blocked in firmware updating.

Thanks
2017-6-10
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stfng
lvl.1
United States
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Just sent a personal message with my email for the update issue as well. Let me know when I have the .350 version please. Thanks
2017-6-11
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tripple
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Switzerland
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DJI Mindy Posted at 2017-6-9 22:45
Got it, I have feedback your issue to our engineer and I will message you once it's done. Appreciate your patience.

Please hurry - I want to use the full spectrum of the Mavic Features.
2017-6-11
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fansb68f75c2
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Singapore
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Hi DJI Natalia. Noticed you solves many update issues, hope you cn help with mine. I recently tried updating the mavic with dji assistant 2 to 0800 a few times. It didn't work. Intook a chance to update the mavic and the RC to .0550 and it worked! Subsequently, I thought ibwoul try and update the RC and mavic separately. I managed to get the RC to 0800, but the mavic can't be updated. Tried 0700 as well but it didn't work.. what should I do from here? Thank you!

2017-6-11
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DJI Mindy
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fansb68f75c2 Posted at 2017-6-11 20:06
Hi DJI Natalia. Noticed you solves many update issues, hope you cn help with mine. I recently tried updating the mavic with dji assistant 2 to 0800 a few times. It didn't work. Intook a chance to update the mavic and the RC to .0550 and it worked! Subsequently, I thought ibwoul try and update the RC and mavic separately. I managed to get the RC to 0800, but the mavic can't be updated. Tried 0700 as well but it didn't work.. what should I do from here? Thank you!

Would you please PM me your DJI account? We will help you with that.
2017-6-12
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DJI Mindy
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tripple Posted at 2017-6-11 05:32
Please hurry - I want to use the full spectrum of the Mavic Features.

It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.
3. Once it's done, please press the"Record" button on RC and make sure it's recording, then start to
upgrade firmware to V01.03.0800, it will be working.
2017-6-12
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