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Mavic Pro firmware upgrade failed again and again..
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stfng
lvl.1
United States
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Just sent a personal message with my email for the update issue as well. Let me know when I have the .350 version please. Thanks
2017-6-11
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tripple
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Switzerland
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DJI Mindy Posted at 2017-6-9 22:45
Got it, I have feedback your issue to our engineer and I will message you once it's done. Appreciate your patience.

Please hurry - I want to use the full spectrum of the Mavic Features.
2017-6-11
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fansb68f75c2
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Singapore
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Hi DJI Natalia. Noticed you solves many update issues, hope you cn help with mine. I recently tried updating the mavic with dji assistant 2 to 0800 a few times. It didn't work. Intook a chance to update the mavic and the RC to .0550 and it worked! Subsequently, I thought ibwoul try and update the RC and mavic separately. I managed to get the RC to 0800, but the mavic can't be updated. Tried 0700 as well but it didn't work.. what should I do from here? Thank you!

2017-6-11
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DJI Mindy
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fansb68f75c2 Posted at 2017-6-11 20:06
Hi DJI Natalia. Noticed you solves many update issues, hope you cn help with mine. I recently tried updating the mavic with dji assistant 2 to 0800 a few times. It didn't work. Intook a chance to update the mavic and the RC to .0550 and it worked! Subsequently, I thought ibwoul try and update the RC and mavic separately. I managed to get the RC to 0800, but the mavic can't be updated. Tried 0700 as well but it didn't work.. what should I do from here? Thank you!

Would you please PM me your DJI account? We will help you with that.
2017-6-12
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DJI Mindy
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tripple Posted at 2017-6-11 05:32
Please hurry - I want to use the full spectrum of the Mavic Features.

It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.
3. Once it's done, please press the"Record" button on RC and make sure it's recording, then start to
upgrade firmware to V01.03.0800, it will be working.
2017-6-12
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DJI Mindy
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fans1fb9bd65 Posted at 2017-6-9 16:33
Hello,

After a lot of tries and hours i succed to flash to 0.550 with DJI ASSISTANT 2 on USB 3. But it still goes wrong when i want to go to the latest, and my battery didn't recovering cause maybe i must succed to flash to 0.800 for succeed... Here is my DJI EMAIL :

Please refer to 240#.
2017-6-12
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fansb68f75c2
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Singapore
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DJI Mindy Posted at 2017-6-12 03:29
It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.

Hi DJI mindy, could you push .350 to me please? My email is jerwee77@gmail.com. i FB messaged support and they said they have pushed but i dont see it. Thank u!
2017-6-12
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iswaren
lvl.1
Canada
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Hello,

I have the same issue.
Bought a mavic 5 days ago.
I was able to update the RC to .0800 but the AC , the update still failling again and again.
The AC is running the firewall .0400.

I tried to update to .550 or .600 or .700 and even the lastest .800 but nothing worked.
I stuck and it says "failed" after a while.

I tried solution DJI provided (with the REC button) but it still does not work.
And in DJI assistant 2, I don't have the option to downgrade to .350.

AC = .400
DJI assistant 2 = .550, .600, .700 and .800 (not the .350)

so, how can I update my AC from .400 to .800.
Reminder : the fix with the rec button have not worked for any update.

Thanks
Iswaren
2017-6-12
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DU0001EN
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China
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DJI Mindy Posted at 2017-6-12 03:29
It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.

Hi, my DJI assistant account is  du0001en@gmail.com, can you make my account able to downgrade .350? Thank you。
2017-6-12
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fans1fb9bd65
lvl.1
Flight distance : 17477 ft
France
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Hi,

OK BUT :

Where i can find the 0.350 version ?

Thanks
2017-6-12
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stfng
lvl.1
United States
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I'm still waiting for the .350 update to appear. I sent a PM with my DJI account. Can you please give me an update.
2017-6-12
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BadBert
lvl.3
Flight distance : 148 ft
Netherlands
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Hi guys,

i bought my mavic pro yesterday, and spent 2 evenings trying to upgrade.

the RC got to the newest version V01.03.0800, but the mavic won't.

please let me downgrade to V01.03.0350!!
PM was sent with my account adress
2017-6-12
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fansb68f75c2
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Singapore
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Hi DJI Mindy.. please help to push down .350 to me please. Contacted DJI support Utd and they said they would push, but noticed that they haven't. I recontacted them today and they mentioned that they cannot push older versions to me..please help!
2017-6-12
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fans0d2f88d4
lvl.1
Flight distance : 377 ft
Norway
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Hi,

I have the same issue as many other people inside this thread. I bought my Mavic a couple of weeks ago and have only been able to upgrade the aircraft to version 01.03.0550. All other versions keeps failing. I've tried the app and Assistant 2 on my Mac. Nothing works and it's very frustrating.

I'm able to upgrade the controller to all new versions and it's now at 01.03.0800. The aircraft keeps failing and I've sent at least 30 reports via the reporting tools inside the DJI go 4 app and Assistant 2.

Can DJI Mindy or DJI Nathalie please help me with downgrading to version 01.03.0350? I want to try the last resolution to see if that helps me. My account email is sorenso (at) gmail (dot) com

Best regards,
- Øistein
2017-6-12
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BadBert
lvl.3
Flight distance : 148 ft
Netherlands
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Hope they respond soon.....
I want to get up un the air!

Bit disappointed that a device of this price range has these kind of problems....

Hope if it finally upgrades, flying it will make everything ok... But so far i am getting a bit frustrated :p
2017-6-13
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Clarke.93
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Flight distance : 3232 ft
Australia
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Sent a request too. Had Mavic for 5 days now and wont fly it until I'm on latest firmware. Tried the above solution however without gaining access to 0.35 i tried on 0.055 got further (past downloading) and got to updating section. Crashed at about 70% though.

Hopefully hear from DJI soon so i can use this like i intended to this weekend.
2017-6-13
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BadBert
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Flight distance : 148 ft
Netherlands
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I was on .400, now one version higher, that update worked.
The mavic flies with that, so i can get in the air.

Thought the request would get thru pretty fast, but so far.... i still don't have the .350 firmware available

weird that they dont just give every mavic owner acess to that firmware, now everybody has to request for that ...
2017-6-13
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DJI Mindy
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BadBert Posted at 2017-6-12 12:12
Hi guys,

i bought my mavic pro yesterday, and spent 2 evenings trying to upgrade.

Have responded in PM.
2017-6-14
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DJI Mindy
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fansb68f75c2 Posted at 2017-6-12 17:35
Hi DJI Mindy.. please help to push down .350 to me please. Contacted DJI support Utd and they said they would push, but noticed that they haven't. I recontacted them today and they mentioned that they cannot push older versions to me..please help!

Would you please PM me your DJI account?
2017-6-14
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BadBert
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Flight distance : 148 ft
Netherlands
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Awsome, did exactly what you told me to do (same info as a couple of posts back) and it updated without problems

on the latest firmware now

THANKS!
2017-6-14
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fans1fb9bd65
lvl.1
Flight distance : 17477 ft
France
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I have PM you Mindy, i want to be able to upgrade my mavic. Thanks you.
2017-6-14
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BadBert
lvl.3
Flight distance : 148 ft
Netherlands
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Damn... To fast.

After the update my vision system and infrared system gives me errors?!
2017-6-14
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BadBert
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BadBert Posted at 2017-6-14 09:10
Damn... To fast.

After the update my vision system and infrared system gives me errors?!

Never mind recalibrating the vision system (5 minutes work) fixed it

all green now
2017-6-14
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csuVomYkjmms
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Canada
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BadBert Posted at 2017-6-14 10:37
Never mind  recalibrating the vision system (5 minutes work) fixed it

all green now

Hi There.  Late for the big update party I see.  Same issues as everyone else.  I could update it to 0550 but I really want to get rid of the big red reminder, not to mention the joy of all that is in the 0800 update.  Email is gary42@shaw.ca  What do I do?

Cheers!

Gary
2017-6-14
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fansea0bce82
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United States
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Can update the rc but the aircraft fails over and over. Please push the fix, thank you.
Afastboy@hotmail.com
2017-6-14
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DJI Mindy
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fansea0bce82 Posted at 2017-6-14 15:48
Can update the rc but the aircraft fails over and over. Please push the fix, thank you.
Afastboy@hotmail.com

Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.
3. Once it's done, please press the"Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0800, it will be working.
2017-6-15
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Sorenso
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Norway
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fans0d2f88d4 Posted at 2017-6-12 23:09
Hi,

I have the same issue as many other people inside this thread. I bought my Mavic a couple of weeks ago and have only been able to upgrade the aircraft to version 01.03.0550. All other versions keeps failing. I've tried the app and Assistant 2 on my Mac. Nothing works and it's very frustrating.

Just an update from me:

After a couple of days of waiting I finally got access to the magical 01.03.0350 version and started nervously to upgrade my aircraft according to the recipe:

1. Log into your DJI account.
2. Upgrade the firmware V01.03.0350.  
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to V01.03.0800, it will be working.

Step 1 was easy. Step 2 took about 2 minutes! (Wow that was quick!).
I then pressed the record button, crossed my fingers and pressed the update-to-01.03.0800-button. And guess what; IT WORKED like a charm Now I'm at the lates version on both my RC and aircraft.

Though this is the strangest firmware upgrade I've ever experienced, it worked!

Thanks to DJI Mindy for all the help.

Best regards,
- Øistein
youtube.com/sorenso
2017-6-15
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DJI Mindy
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Sorenso Posted at 2017-6-15 02:27
Just an update from me:

After a couple of days of waiting I finally got access to the magical 01.03.0350 version and started nervously to upgrade my aircraft according to the recipe:

You are welcome. Should you have any questions, please feel free to contact us, we’d love to help.
2017-6-15
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Salish Sea
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Canada
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DJI Mindy Posted at 2017-6-15 03:42
You are welcome. Should you have any questions, please feel free to contact us, we’d love to help.

Hello Mindy,

Can you please send me the 0350 update.  The oldest one available  in DJIA2 is 0550.

Thank you!
2017-6-15
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fans16a2e29c
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United States
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I am extremely frustrated. Very upset to have purchased this stupid drone.

I have tried for over 12 hours to upgrade my mavic and nothing is working. The drone arrived on firmware 1.03.0400. Through DJI Assistant 2, I am currently on earliest firmware possible, 1.03.0550. I cannot update to 3.06, 3.07. or 3.08.

I have messaged Mindy and Natalia, please provide assistance.
2017-6-15
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fansd54506eb
lvl.1
Norway
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DJI Mindy, I sent you a PM
2017-6-15
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fans691ebe2d
New
United States
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I am having the same issue where the Assistant software fails again and again while trying to update to .800 and my drone seems to be stuck at .550.
could I also have access to the .0350 software to?
2017-6-16
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BenBa
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Germany
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DJI Mindy Posted at 2017-6-15 01:52
Please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.

Hello, I sent you a PM too. I hope the V0350 will fix my update problem
2017-6-16
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DJI Mindy
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Salish Sea Posted at 2017-6-15 08:08
Hello Mindy,

Can you please send me the 0350 update.  The oldest one available  in DJIA2 is 0550.

Have responded in PM.
2017-6-16
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DJI Mindy
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fans16a2e29c Posted at 2017-6-15 17:16
I am extremely frustrated. Very upset to have purchased this stupid drone.

I have tried for over 12 hours to upgrade my mavic and nothing is working. The drone arrived on firmware 1.03.0400. Through DJI Assistant 2, I am currently on earliest firmware possible, 1.03.0550. I cannot update to 3.06, 3.07. or 3.08.

Have responded in PM.
2017-6-16
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Salish Sea
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Canada
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Update failed on the downgrade to 0350...
2017-6-16
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Salish Sea
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Canada
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Salish Sea Posted at 2017-6-16 08:29
Update failed on the downgrade to 0350...

Success on the second try!  Holding back tears of joy...Sniff.  Can't thank you folks enough.  They really should make this less cryptic though.  Just leave 0350 on DJIA2 for all.

Thanks again!
2017-6-16
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fans11386af2
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United Arab Emirates
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I'm having the same issues.
I can't go back all the way to firmware V01.03.0350
According to the DJI Assistent.
I can only go to V01.03.0550. But  V01.03.0600 or V01.03.0700 always Failed
Any ideas what could fix it?
2017-6-16
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Gib
lvl.1
Norway
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I can say what I did. When the update stopped about 70% (you know the drill), I took out the battery from the dronning and put it back and started up. After some blinking and noise, it continued with the update. Success ... I did  the update again just to be sure ... everything works perfectly. Is now on the last firmware and the drone works perfect. I would not recommend anyone to do that, I just inform  what I did.
2017-6-16
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Gib
lvl.1
Norway
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It seems like Mavic enters the hypernating during the upgrade, remove the battery and insert it again wakes it up again (Sorry for the extra note abote the subject)

2017-6-16
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