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Mavic Pro firmware upgrade failed again and again..
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Bruce Morgan
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Flight distance : 114987 ft
United States
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DJI Mindy Posted at 2017-6-18 23:02
Please try to update the firmware with DJI Assistant 2, if fails, please provide the screenshot and your DJI account.

I managed to get onto v800 without having to go to v350.  It took several attempts.

My DJI came with v400.  I experienced several failures with DJI GO and DJI Assistant 2 to go directly to v800.   I tried to go to v550 with DJI Assistant 2, and it succeeded without issues.

I tried to use DJI Assistant to go to v600, and it failed at 57%.  
I tried to use DJI Go to go to v800 and recording running, and it failed at 74%.
I tried to use DJI Assistant to go to v800, and it failed again at 74%.
Then I tried to use DJI Go to go to v800 and while the app flashed a failure notice for a moment, it kept going to 100% and succeeded.

Right now the both DJI Go and DJI Assistant 2 say everything is up to date on v800.  Yay!
2017-6-19
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DJI Mindy
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Bruce Morgan Posted at 2017-6-19 01:55
I managed to get onto v800 without having to go to v350.  It took several attempts.

My DJI came with v400.  I experienced several failures with DJI GO and DJI Assistant 2 to go directly to v800.   I tried to go to v550 with DJI Assistant 2, and it succeeded without issues.

Looks like it takes you a long time to manage to update the firmware, I'm sorry for the inconvenience caused but it finally made it, I'm happy for you. If there is any other problem, please contact us any time.
2017-6-19
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fansea0bce82
lvl.1
United States
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One update is trying on .350, the other is .800, the RC will update not the Mavic. Factory reset and Mavic still says .000. I've uploaded the error logs several times.

Afastboy@hotmail.com
IMG_6831.JPG
IMG_6832.JPG
2017-6-19
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fansea0bce82
lvl.1
United States
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In the pic it says undefined 0x022803 on both firmware attempts.
2017-6-19
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fans5353d6be
lvl.1
Flight distance : 116965 ft
Norway
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Hi Dji Natalia could You please fix my account also?
I have same problem with fail update.regards
2017-6-20
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fans5353d6be
lvl.1
Flight distance : 116965 ft
Norway
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DJI Natalia Posted at 2017-5-17 03:06
We are sincerely sorry for the inconvenience caused, you have sent it in already?

Hi could You please fix my account dariusz.dzierwa@gmail.com ? I have problem to update my mavic to 0.600,700 and 800
[media=x,760,570]Dariusz.dzierwa@gmail.com
2017-6-20
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Serj2mb
lvl.1
Russia
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Fix my account to downgrade to 0.350
2017-6-20
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DJI Mindy
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Serj2mb Posted at 2017-6-20 12:19
Fix my account to downgrade to 0.350

Please provide me your DJI account, thanks.
2017-6-20
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Serj2mb
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Russia
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DJI Mindy Posted at 2017-6-20 22:59
Please provide me your DJI account, thanks.

2.megabytes@gmail.com
2017-6-20
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fans5353d6be
lvl.1
Flight distance : 116965 ft
Norway
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When can we expect changes on account?
2017-6-21
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kpa
lvl.1
Finland
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DJI Mindy Posted at 2017-6-20 22:59
Please provide me your DJI account, thanks.

Can you set up my account for downgrading as well? Have tried to update my brand new mavic at least 10 times, both with android and DJI Assistant 2, without success.

DJI account: kalle.pahajoki@gmail.com
2017-6-22
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DJI Mindy
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Serj2mb Posted at 2017-6-20 23:51
2.megabytes@gmail.com

It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to
upgrade firmware to the latest version, it will be working.
2017-6-22
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DJI Mindy
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fans5353d6be Posted at 2017-6-21 01:09
When can we expect changes on account?

Have responded your PM, please check.
2017-6-22
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dschultz
New
United States
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DJI Mindy, Can you please make the V01.03.0350 available in my account? david@eliterepair.com
2017-6-23
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Serj2mb
lvl.1
Russia
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and my 2.megabytes@gmail.com
2017-6-23
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tripple
lvl.1
Flight distance : 318038 ft
Switzerland
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DJI Mindy Posted at 2017-6-12 03:29
It's done, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2.Upgrade the firmware V01.03.0350.

worked for me. thank you!
2017-6-23
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MietteRex
lvl.1
United States
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They added .0350 for me, and after downgrading to it, hitting record and trying to update I still fail at 57% every time. The odd thing is I can successfully go between .0350 and .0550, but every other firmware fails. Since DJI support has been no help and I'm still within my return window with Costco I'm just going to take it back. It's too bad DJI doesn't seem to care about their customers.  
2017-6-23
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fansf71d6175
Second Officer
Flight distance : 14275597 ft
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South Korea
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DJI Mindy Posted at 2017-6-22 01:36
Have responded your PM, please check.

Hi, DJI;

I bought Mavic last Tuesday and have same problem. Mine is 0550 version.
My account is cjk63@hanmail.net
2017-6-23
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fansf71d6175
Second Officer
Flight distance : 14275597 ft
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South Korea
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Hi, DJI;

I bought Mavic last Tuesday and have same problem. Mine is 0550 version.
My account is cjk63@hanmail.net
2017-6-23
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DrTeddy
New
France
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Hi DJI natalia and Mindy, Same here, I have bought the DJI goggles but CANT use it and can't update further than V01.03.0550 (stuck at 57% with the UAV connected alone with DJI assistant 2. Can you fix it by reverting to V01.03.0350 for exemple ? I sent you a PM with my mail ID
Thank youuuu

2017-6-23
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DrTeddy
New
France
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Hi DJI natalia and Mindy, Same here, I have bought the DJI goggles but CANT use it and can't update further than V01.03.0550 (stuck at 57% with the UAV connected alone with DJI assistant 2. Can you fix it by reverting to V01.03.0350 for exemple ? I sent you a PM with my mail ID
Thank youuuu
2017-6-23
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TripleD
New
Flight distance : 83133 ft
Netherlands
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Hi DJI Mindy,

I'm having the same problem.
I can't upgrade my firmware to the latest or any version.

Could you please make it possible to downgrade to 350?
My email address is dannydorresteijn@gmail.com
2017-6-24
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fansfe04e5c6
lvl.1
Flight distance : 21463 ft
Canada
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TripleD Posted at 2017-6-24 05:34
Hi DJI Mindy,

I'm having the same problem.

Looking for similar access to firmware 350.  Account is edwolb@gmail.com.  Thanks!
2017-6-24
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Clarke.93
lvl.1
Flight distance : 3232 ft
Australia
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Real shame......
I asked for version 0.35 to be sent to me weeks ago.
Pm's sent to both DJI representatives on this thread. Only one got back to me asking for my account email. I provided this almost immediately after the reply was sent and then from there no action......
(still waiting for 0.35)
Tried trouble shooting the problem by myself via other posts/facebook pages, multiple devices and PC's along with help from other mavic owners in person to no avail.
Ended up having to run RC and AC on version 0.55 as that was the only firmware I could get both on, otherwise id always get the "inconsistent firmware" notification when trying to fly.

Yesterday, I tried to fly it, thankfully this time in an open field. I took off, home point saved, everything all green with GPS and ready to fly. Flew directly up to 20m. AC suddenly disconnected from RC (App did NOT crash) and began flying on its own, up to around 40m high (home point is set to 30m, so if it was trying to fly home it had no business at 40m) flying in all directions and altitudes. When it finally stopped about 3-5 minutes later the AC hovered at about 3m altitude and said that it was landing on the RC (app screen still showing disconnection) and RC saying its trying to connect/landing. However, after waiting for another 2 minutes all it was doing is hovering. I then tried powering down the RC and restarting, this only connected for about 20 seconds before disconnecting again and still not landing. The only way to retrieve this was to get a friend of mine which is thankfully abnormally tall to pull it down from its hover position.

After somewhat successfully retrieving the drone. We powered everything down, restarted my phone entirely and tried again. (without flying)
Before pressing the "Go Fly" option in the app home screen the app kept showing a brief disconnect/connected notification continuously.
This was enough to quash any and all confidence I had sending $2000 worth of equipment into the sky again!
I've since taken everything back to where I bought it from 14 days ago and they are now sending to DJI. Such a shame ill be without it for, what I'm told, will be 15-26 BUSINESS days!
Really regretting the purchase of the Spark I have coming now too............
2017-6-24
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fans5353d6be
lvl.1
Flight distance : 116965 ft
Norway
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after 2 days i recived 03.350. After all aircraft working perfect Thank You Mindy
2017-6-25
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MavicMatic
New
United States
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fans5353d6be Posted at 2017-6-25 00:12
after 2 days i recived 03.350. After all aircraft working perfect Thank You Mindy

Oh my God what a pain in the @ss this is.

DJI Go screams a firmware up date is necessary. Fails repeatedly using app. DJI assistant lists multiple firmware revisions, all of which fail on the aircraft. Finally got RC to take latest version. 8 hours of working on this and counting.

DJI, please help.
2017-6-25
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bacu
lvl.1
Netherlands
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Please help me out with enabling 350 on my account...
I've already sent a PM with my email address to Mindy and Thor.

Bart
2017-6-25
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DJI Mindy
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dschultz Posted at 2017-6-23 11:26
DJI Mindy, Can you please make the V01.03.0350 available in my account? david@eliterepair.com

It's done, please update the firmware according to the method in 292#.
2017-6-25
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DJI Mindy
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Clarke.93 Posted at 2017-6-24 21:07
Real shame......
I asked for version 0.35 to be sent to me weeks ago.
Pm's sent to both DJI representatives on this thread. Only one got back to me asking for my account email. I provided this almost immediately after the reply was sent and then from there no action......

I'm so sorry for the unpleasant experience, the message may fail to be delivered, this happens sometimes because of a system problem. Since you have sent in your drone, we will have damage assessment and data analysis team to help to figure out what happened to your drone and fix it, if there is anything you need our assistance, please keep us posted.
2017-6-25
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DJI Mindy
Administrator
Flight distance : 7 ft
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From 294# to 307#, the V01.03.0350 has been added to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V01.03.0350.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.
Any other problems, please keep me updated.
2017-6-25
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bacu
lvl.1
Netherlands
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bacu Posted at 2017-6-25 15:09
Please help me out with enabling 350 on my account...
I've already sent a PM with my email address to Mindy and Thor.

Thor fixed arranged the 350 update for me... and it worked perfectly!
2017-6-26
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fansf71d6175
Second Officer
Flight distance : 14275597 ft
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South Korea
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Thanks a lot Mindy.
In my case, downgraded to .0350 and pushed record button in RC and checked the recorded video.
After that, I upgraded to .0900 version, but I failed again. Stuck at 70% for a long time and aircraft automatically restarted and update tp 90% and failed...

Reviewing the past messages on board, I tried update again. At this time, I put the record button on during updating.
Finally I got a updated version now...
2017-6-26
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TripleD
New
Flight distance : 83133 ft
Netherlands
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Wohoo Thanks DJIMindy
2017-6-26
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DJI Mindy
Administrator
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fansf71d6175 Posted at 2017-6-26 03:51
Thanks a lot Mindy.
In my case, downgraded to .0350 and pushed record button in RC and checked the recorded video.
After that, I upgraded to .0900 version, but I failed again. Stuck at 70% for a long time and aircraft automatically restarted and update tp 90% and failed...

I'm glad you did, sorry that I didn't make it clear for you. Hope you enjoy flying.
2017-6-26
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FrequentC
lvl.4
Flight distance : 158770 ft
United States
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DJI Mindy Posted at 2017-6-25 23:16
From 294# to 307#, the V01.03.0350 has been added to your account, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V01.03.0350.

I need it added to my account as well. I've been unable to upgrade the firmware for months and have Goggles on there way.  PLEASE HELP!   dji account: craigfriebolin aat aol dxot com
2017-6-29
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fansd68cd1b7
New
Switzerland
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DJI Natalia Posted at 2017-5-20 23:21
No problem, will help you handle it soon, please try to upgrade it on Monday, it will be working.

Hi Natalia,
I have same problem, can I give you my DJI account to reset?

Thank you
Yann
2017-7-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fansd68cd1b7 Posted at 2017-7-1 00:29
Hi Natalia,
I have same problem, can I give you my DJI account to reset?

Yes, we'd love to help, please leave me your DJI account (e-mail address).
2017-7-1
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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FrequentC Posted at 2017-6-29 23:10
I need it added to my account as well. I've been unable to upgrade the firmware for months and have Goggles on there way.  PLEASE HELP!   dji account: craigfriebolin aat aol dxot com

Sorry for the issue, I have informed the engineers to reconfigure it for you soon, please try again to upgrade it on Monday and keep us posted, thank you!
2017-7-1
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SeMel
lvl.1
Switzerland
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Hi DJI Team or Professionals

I have tried an update V01.03.0700 to V01.03.0800 with the Assistant 2. At 7% everything remained hanging. After that I have updated the Mavic Pro alone on V01.03.0800 with the Assistant 2. However, the remote control can not connect to the Assistant 2, Mobile, or Mavic Pro. When I turn on the remote control, it turns off automatically after about 2 seconds (the screen displays Connecting).
I despair how next?
Can you help me?
Thanks Seri

2017-7-1
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FrequentC
lvl.4
Flight distance : 158770 ft
United States
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DJI Natalia Posted at 2017-7-1 00:31
Yes, we'd love to help, please leave me your DJI account (e-mail address).

I need it added to my account as well. I've been unable to upgrade the firmware for months and have Goggles on there way.  PLEASE HELP!   dji account: craigfriebolin@aol.com
2017-7-1
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