DJI Susan Posted at 2017-11-4 00:55
It seems that you have got a total different error code. Does the appear in every update? Please kindly offer the screenshot of error message for assistance.

Also, please refer the below to export the upgrade log for further review, thanks!

logs

fans37c91a35 Posted at 2017-11-4 09:44
logs

Thank you for your update, I will transfer it to our engineers to confirm. Will reply you once I hear from them. Appreciate your patience.

now my mavic is bricked ;(

assistant 2 doesn't recognise it. mavic blinks yellow rapidly and doesn't link with rc .  how can I boot it ? is there any method for as update.
It happens when firmware updating. it doesn't boot any more.  

dr111tr Posted at 2017-11-5 01:39
now my mavic is bricked ;(

assistant 2 doesn't recognise it. mavic blinks yellow rapidly and doesn't link with rc .  how can I boot it ? is there any method for as update.

Can you shut down the drone? If you can, restart the drone and try to connect to DJI Assistant 2 again, or you can also try to connect to DJI GO 4 to see if it could be recognized and upgraded. If it doesn't help. You might need to send it back and we will help to take care of it.

DJI Thor Posted at 2017-11-5 03:23
Can you shut down the drone? If you can, restart the drone and try to connect to DJI Assistant 2 again, or you can also try to connect to DJI GO 4 to see if it could be recognized and upgraded. If it doesn't help. You might need to send it back and we will help to take care of it.

can we replace core a board for this problem.

and what is it for the second usb port hidden on core a board?

dr111tr Posted at 2017-11-5 06:24
can we replace core a board for this problem.

and what is it for the second usb port hidden on core a board?

We need to diagnose when we receive it. You won't need to pay the charge fee if it is a warranty case. Please contact support@dji.com if you decided to send.

Now my ac Mavic pro cannot fly. Requied upgrade firmware, my mail acount langjino@gmail.com. pl help me

DJI Thor Posted at 2017-11-5 19:18
We need to diagnose when we receive it. You won't need to pay the charge fee if it is a warranty case. Please contact  if you decided to send.

Dear Thor, pl help me Upgrade because my Mavic Pro cannot fly now -" requied upgrade, is my acc "langjino@gmail.com"

fanse97c0977 Posted at 2017-11-8 23:58
Now my ac Mavic pro cannot fly. Requied upgrade firmware, my mail acount langjino@gmail.com. pl help me

Please update the firmware via DJI Assistant 2 or APP, if the firmware fails to update, please provide us the error code, we will try our best to assist.

I have the same problem, can you help me to solve ? It's been many weeks I can't fly my mavic pro due to failure of upgrading firmware.

My account email is Jason.lifeisgreat@gmail.com

fans0a327dfb Posted at 2017-11-11 02:42
I have the same problem, can you help me to solve ? It's been many weeks I can't fly my mavic pro due to failure of upgrading firmware.

My account email is Jason.lifeisgreat@gmail.com

Hi, I wanna confirm if you got the exact error message when the update is failed. Could you please list the error code out?

DJI Susan Posted at 2017-11-3 00:30
Noted with thanks! Per the case log, our colleagues have advised you to send it out. The local team will fully check once they received the unit. Alternatively, you can check the case status from here: https://repair.dji.com/en/support/RepairTrace

Hello
I got my drone yesterday from repair and as I have been told there was a repair of the core board. It is flyable again. But what I find out today that firmware of the drone is again 1.3.1000 and RC 1.4.0000.   DJI Go 4 tell me that I should update firmware but drone flies without update. As with all problems from the past I'm afraid of updating it again with DJI asistant 2. My question: why they did not in the repair factory updated the drone to the latest firmware ?!?

Jadranko Posted at 2017-11-16 08:09
Hello
I got my drone yesterday from repair and as I have been told there was a repair of the core board. It is flyable again. But what I find out today that firmware of the drone is again 1.3.1000 and RC 1.4.0000.   DJI Go 4 tell me that I should update firmware but drone flies without update. As with all problems from the past I'm afraid of updating it again with DJI asistant 2. My question: why they did not in the repair factory updated the drone to the latest firmware ?!?

Generally, the local team will not update if the issue is not related with firmware directly. You can try to refresh the current firmware first to see whether it works well.

DJI Susan Posted at 2017-11-21 03:24
Generally, the local team will not update if the issue is not related with firmware directly. You can try to refresh the current firmware first to see whether it works well.

No way,
Drone is now flying and I don't want to get in the same trouble again. I will hope that with some future firmware there would be less problems when updating.

Jadranko Posted at 2017-11-21 08:00
No way,
Drone is now flying and I don't want to get in the same trouble again. I will hope that with some future firmware there would be less problems when updating.

Sorry for the trouble, if you don't want to update the drone again, you can try to connect your RC to the Assistant 2 and see if you can refresh the RC firmware to the current version of the drone to make sure the consistency of the drone and RC.

Hello, I have a firmware issue since few weeks which prevents me from using my AC. When I try to update it, I got each time this error code: undefined 0x020106
I tried from DJI Assistant 2 and DJI Go 4 apps, with several batteries charged at 100%, without success each time.
My AC is currently in V01.03.0400 firmware and RC has been downgraded in V01.03.0100. Of course, it is impossible to downgrade the AC to the same version or to upgrade both to the last release V01.04.0100.
My email address linked to DJI is olivier38220@gmail.com
Please help me!

aremis Posted at 2017-11-23 08:25
Hello, I have a firmware issue since few weeks which prevents me from using my AC. When I try to update it, I got each time this error code: undefined 0x020106
I tried from DJI Assistant 2 and DJI Go 4 apps, with several batteries charged at 100%, without success each time.
My AC is currently in V01.03.0400 firmware and RC has been downgraded in V01.03.0100. Of course, it is impossible to downgrade the AC to the same version or to upgrade both to the last release V01.04.0100.

You account has been reconfigured, please update according to the steps below:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.

Hello. Help me please. Error code: undefined 0x020106 My mail DJI - serezhka2009@yandex.ru

serezhka Posted at 2017-11-25 07:07
Hello. Help me please. Error code: undefined 0x020106 My mail DJI -

Hi Serezhka, the beta is now available to your account. Please refer to DJI Mindy's reply on 657#. Thank.

I managed to update the firmware to v01.04.0100. (MV and RC). Took me a lot of tries. Now my mavic can't detect the SD card. I tried 4 different SD cards. It's still showing "No SD Card".
Also the video feed is blurry. I can control / fly the Mavic but cannot control the camera/gimbal. It says "No SD Card" and "Gimbal Disconnected" on the status of the Mavic Pro. This all happened after the update to the latest firmware.

I tried updating it again through the DJI 4 App and Assistant 2. But It keep failing. Error code is "undefined 0x020104".

DJI Account: agielity@yahoo.com

Please help. Thanks!

Crash1103 Posted at 2017-11-26 16:48
I managed to update the firmware to v01.04.0100. (MV and RC). Took me a lot of tries. Now my mavic can't detect the SD card. I tried 4 different SD cards. It's still showing "No SD Card".
Also the video feed is blurry. I can control / fly the Mavic but cannot control the camera/gimbal. It says "No SD Card" and "Gimbal Disconnected" on the status of the Mavic Pro. This all happened after the update to the latest firmware.

Please try my post in 657# to see if it helps. Thanks.

The only available firmware to upgrade/downgrade on my acct is the v01.04.0100. I dont see any other options like the V1.3.8.10 or V1.3.8.11. or V1.3.8.13
Record button doesn't do anything when im on my DJI 4 app. My drone doesn't communicate with the SD Card, and it keeps on losing video transmission.

I check all my SD cards using my P3A and everything is all good, i'm only having issues with the Mavic.

Tried refreshing my firmware using DJI Assistant 2 but it keeps on failing giving me the error code: undefined 0x020104

Thanks!

Crash1103 Posted at 2017-11-26 19:50
The only available firmware to upgrade/downgrade on my acct is the v01.04.0100. I dont see any other options like the V1.3.8.10 or V1.3.8.11. or V1.3.8.13
Record button doesn't do anything when im on my DJI 4 app. My drone doesn't communicate with the SD Card, and it keeps on losing video transmission.

I also had trouble upgrading to v01.04.0100.  Failed many times.  Maybe on the fifth retry it was successful.  Also no option to downgrade.  I have not flown it yet but at least on ground the SD card is recognized and video stream seems OK.

Same issues with firmware update to 1.04.01 - did not fail on install but after restart... unable to focus, gimble drift, gimble swings to right, unable to record, unable to connect video stream, screen consistently flashes. That's on the first take-off after update. Please help with solution.
Many thanks.

Hello, I can not update my drone Mavic Pro whatsoever with the DJI Go 4 or DJI Assistant application, I attach the logs of DJI Assistant. I saw on the forum that a solution was possible with a beta firmware, can you activate it on my account, the service by email does not understand my problem, thanks in advance, please admin look MP

MavUser Posted at 2017-12-7 05:21
Hello, I can not update my drone Mavic Pro whatsoever with the DJI Go 4 or DJI Assistant application, I attach the logs of DJI Assistant. I saw on the forum that a solution was possible with a beta firmware, can you activate it on my account, the service by email does not understand my problem, thanks in advance, please admin look MP

Hello, Sir, sorry for the trouble caused, I have replied your PM, please check it out.

Hello, thank you, i replie

MavUser Posted at 2017-12-7 05:45
Hello, thank you, i replie

PM received, thanks.
You account has been reconfigured, please update according to the steps below:
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10 or V1.3.8.11. or V1.3.8.13
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one.
Please let us know if there is further problem.

Hello and thank you,
The version update v1.03.0813 fails with the following error: 0x032800
I try with the v1.03.350 version but it's the same, error: 0x032800
I do not have access to the V1.3.8.10 and V1.3.8.11 version, just  v1.03.0813 and v1.03.350

MavUser Posted at 2017-12-9 01:24
Hello and thank you,
The version update v1.03.0813 fails with the following error: 0x032800
I try with the v1.03.350 version but it's the same, error: 0x032800

Hello Sir, the beta is only available to fix the error coder: 0x020103 and 0x020106, but it seems that you have got a totally different one. Could you post the screenshot of error message and the upgrade log for better assistance? Please share us via Dropbox or Google Drive, we'll forward to our engineers for further review.

Hello

Update test :

v01.03.813 = error = 0x032800
v01.03.350 = error = 0x032800
v01.04.0100 = error = 0x020106

MavUser Posted at 2017-12-10 01:20
Hello

Update test :

Thanks for getting back to us. Double check, do you refer Mindy's suggestion in 668#, right? And it seems that the update to V01.03.0813 not successful, please kindly offer the screenshot and upgrade log during this update for further analysis, thanks so much!

Assisstant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assisstant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all

DJI Susan Posted at 2017-12-10 18:55
Thanks for getting back to us. Double check, do you refer Mindy's suggestion in 668#, right? And it seems that the update to V01.03.0813 not successful, please kindly offer the screenshot and upgrade log during this update for further analysis, thanks so much!

Assisstant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

hello, look MP ;)

MavUser Posted at 2017-12-11 08:56
hello, look MP ;)

Well received your message in PM and I have downloaded successfully, thanks! All the info you offered has been transferred to our engineers for further review, I'll keep follow up and update the status here.

ok thank you very much, I hope a quick solution because I can not use my mavic pro combo for several weeks ...

Hey DJI I’m also having trouble with updating. Tried with ios and android app but the update continiously fails.
After the update is done I get a message the update has failed and I should contact DJI

Could you please help me.

regards,

Francois

fransiefrans Posted at 2017-12-12 01:44
Hey DJI I’m also having trouble with updating. Tried with ios and android app but the update continiously fails.
After the update is done I get a message the update has failed and I should contact DJI

Hi Francois, is there an error message in the app after the update? Had you tried to update the firmware via DJI Assistant 2 on the PC? Please kindly try to update it on a PC again. If it still fails, please provide us with a screenshot of the error, thank you.

on both computers the updateof the mavic failed. i cant fly the mavic with my android phone and I would really like this problem solved as soon as posible. we will go on a trip in januari, thats why I bought the drone for.

fransiefrans Posted at 2017-12-12 07:46
on both computers the updateof the mavic failed. i cant fly the mavic with my android phone and I would really like this problem solved as soon as posible. we will go on a trip in januari, thats why I bought the drone for.

[view_image]

Welcome to the club, I have this problem for several weeks without solution so far ... my drone refuses to take off without updating ...

MavUser Posted at 2017-12-12 07:54
Welcome to the club, I have this problem for several weeks without solution so far ... my drone refuses to take off without updating ...

Thanks for the heads up. I expect a suitable solution really soon.
I've never had a new product with this kind of major issue!