DJI Thor Posted at 2018-4-18 19:55
Then you might need to send the drone back for diagnosing and repair. Please contact our support to start a case.

Can you give me special options in my account to try make downgrade? I would like to try before I send equipment - it's problematic in the place where I live. Please

BNQ Posted at 2018-4-19 02:54
Can you give me special options in my account to try make downgrade? I would like to try before I send equipment - it's problematic in the place where I live. Please

If you insist, you can PM me your account, I will forward you the beta. But it doesn't work, please kindly send the drone in for repair. Thank you for understanding.

DJI Susan Posted at 2018-3-22 19:33
It depends on the damage assessment of the right team. Sorry about this.

after i update my aircraft mavic pro i have problem

i see now V00.00.0000

and update failed

my dji account is shay2040@gmail.com

DJI Thor Posted at 2018-4-19 21:21
If you insist, you can PM me your account, I will forward you the beta. But it doesn't work, please kindly send the drone in for repair. Thank you for understanding.

i sent my account on friday at PM.

Hi,

I have all the same problems and the same errors ;
when upgrading V01.04.0300, it is  failing  at 40% ( error code unidentified 0x020104 ).
Up to now ( after upgrade new FW) , my Mavic pro have problem : " Air Encoder Error 0x80000" + " Gimbal disconnected" . I cannot control camera via TX but i see the gimbal till working.

I have noticed that the DJI is sending the beta version to solve the problems. The same errors with the forum member fans3d826e1a. DJI Elektra sent beta to this member and the user says everything is ok now.
Could you please help me for that?

Regards,

BNQ Posted at 2018-4-23 01:54
i sent my account on friday at PM.

Yes, I had forwarded the beta, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one. See if it works.

fans7c2b1258 Posted at 2018-4-22 22:25
after i update my aircraft mavic pro i have problem

i see now V00.00.0000

May I know the specific error code after the upgrade failed? In fact, I had forwarded the beta to your account, you can refer to the steps I mentioned above. However, please be advised that the firmware might not be able to solve if it is not the same case. If the beta firmware doesn't help, you might need to contact the dealer or our support for further help. Thank you for understanding. http://www.dji.com/support

erko Posted at 2018-4-23 02:58
Hi,

I have all the same problems and the same errors ;

Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

Hi Thor,

After i upgraded to v01.04.0300 the errors happened. I sent my dji account to your personal message box.

Thank you Thor...

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

Hi Thor, i don't remember exactly but i think it was 01.04.03..

DJI Thor Posted at 2018-4-23 22:14
Hi Erko, what's the version number before you upgrade to v01.04.0300? You can provide me with your DJI account, I will forward you the beta to try.

it was  v01.03.xxxx i think. not sure

hi, I just bought a mavic pro, and am having trouble upgrading to the latest firmware (1.4.0300). Ive tried several times and keep getting error code 0x02010003. ive tried via the dji app on android, and via windows 10 through the assistant 2 app. if I could get the beta as well, it would be greatly appreciated!

dji id: mattmeyering@gmail.com

Only I can not update Mavic? To date it is in version 01.04.0100 and does not update. It's going to become scrap metal.

DJI could help me, give me some update at least to see if I can solve the problem ...

Account: lbsamaral@gmail.com

erko Posted at 2018-4-24 03:24
it was  v01.03.xxxx i think. not sure

I received your PM, if your current version is v01.04.0100, the beta firmware is not able to solve the issue. Please export the upgrade log and we will help to check. Below's the route:
Mac: ：~/Library/Application Support/DJI Assistant 2/log
Windows: \Users\…\AppData\Roaming\DJI Assistant 2\upgrade_log
Thanks.

Pilot_Error Posted at 2018-4-24 11:19
hi, I just bought a mavic pro, and am having trouble upgrading to the latest firmware (1.4.0300). Ive tried several times and keep getting error code 0x02010003. ive tried via the dji app on android, and via windows 10 through the assistant 2 app. if I could get the beta as well, it would be greatly appreciated!

dji id: mattmeyering@gmail.com

Could you please tell me your Mavic Pro current firmware version? The beta firmware may not help if it is not the case. Thank you for understanding.

Leonardo1 Posted at 2018-4-24 12:10
Only I can not update Mavic? To date it is in version 01.04.0100 and does not update. It's going to become scrap metal.

DJI could help me, give me some update at least to see if I can solve the problem ...

Leonardo, if you're in v01.04.0100 now, the beta firmware might not help to solve the issue. If you insist, you can try to upgrade the beta since I had forwarded to your account. Make sure that you follow the steps on 846#.
If it doesn't help, I suggest providing the upgrade log I mentioned on 854# or send the drone in for diagnose.

DJI Thor Posted at 2018-4-24 18:29
I received your PM, if your current version is v01.04.0100, the beta firmware is not able to solve the issue. Please export the upgrade log and we will help to check. Below's the route:
Mac: ：~/Library/Application Support/DJI Assistant 2/log
Windows: \Users\…\AppData\Roaming\DJI Assistant 2\upgrade_log

Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

This my upgrade log below.

Thanks for your help...

erko Posted at 2018-4-24 21:12
Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

Thank you, I had forwarded the log to the engineers to confirm. Will get back to you once I hear from them, thank you for your patience.

DJI Thor Posted at 2018-4-24 18:33
Could you please tell me your Mavic Pro current firmware version? The beta firmware may not help if it is not the case. Thank you for understanding.

My version is 1.3.xxxx. I'm not able to see it in the assistant 2 app.

Pilot_Error Posted at 2018-4-25 05:54
My version is 1.3.xxxx. I'm not able to see it in the assistant 2 app.

I had informed your situation to our engineers, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, see if it works.

erko Posted at 2018-4-24 21:12
Hi Thor,

My current version is not v01.04.0100. It was before. The upgrade process to v01.04.0300 failed but somehow my current version shows v01.04.0300 now. And gimbal status: Gimbal Disconnected.

Hi Erko, I updated the case via PM, please check.

DJI Thor Posted at 2018-4-25 22:26
Hi Erko, I updated the case via PM, please check.

Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

erko Posted at 2018-4-28 07:29
Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

Hi erko, sorry that Thor is not available at this time, I will inform him to follow up your issue when he is on duty tomorrow, appreciate your patience.

DJI Thor Posted at 2018-4-25 22:26
Hi Erko, I updated the case via PM, please check.

Hi, Thor, I have exactly the same error and update failure using both RC and DJI Assistant software for my mavic pro. Could you please also add me to the beta program?
Enclosed please find the log file.
Version 1.3.400
My account is xiadi.time@gmail.com

erko Posted at 2018-4-28 07:29
Hi Thor,

I can't see the beta file in my account in Dji Assistant 2. Could you please confirm that you put it there? I only see the Official 3 files. v01.04.0100, 0200 and 0300, not the beta file.

Erko,  the beta has been forwarded again. If you still haven't received it, could you please register another DJI account just for accessing the beta?

maxdna Posted at 2018-4-29 10:31
Hi, Thor, I have exactly the same error and update failure using both RC and DJI Assistant software for my mavic pro. Could you please also add me to the beta program?
Enclosed please find the log file.
Version 1.3.400

Yes, I had forwarded the beta, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one, see if it works.

DJI Thor Posted at 2018-4-29 17:43
Erko,  the beta has been forwarded again. If you still haven't received it, could you please register another DJI account just for accessing the beta?

Hi Thor,

I couldn't receive again. I created a new account. Could you please send there?

erkut.kosker@gmail.com

Thank you...

erko Posted at 2018-4-29 23:26
Hi Thor,

I couldn't receive again. I created a new account. Could you please send there?

Had forwarded, please check if you have received it.

DJI Thor Posted at 2018-4-30 00:58
Had forwarded, please check if you have received it.

Hi,

Can't see it in the new account. Am i looking the wrong screen? Do i have to see it the screen below?

erko Posted at 2018-4-30 01:17
Hi,

Can't see it in the new account. Am i looking the wrong screen? Do i have to see it the screen below?

You had logged in the same account you provided above, right? What happen if you click the refresh icon?

DJI Thor Posted at 2018-4-30 02:21
You had logged in the same account you provided above, right? What happen if you click the refresh icon?

Hi Thor,

Now i found v01.04.0241beta file in my account  and tried to downgrade to this version. But it failed again in the 44% of process. I am uploading the log file again.

Thank you,

Hi thor. Please Help me, Support wrote me this: It seems that you have to request for a beta firmware version to DJI Thor.

Hi Administrators,

At least this is my 10th post to this topic. I really need a solution. Thor said he would send me v01.03.8.10 beta version to solve the problem. But when i logged in to dji assistant 2, i saw v01.04.241 beta version to downgrade. I tried and it failed again.

The problem has begun when i updated the AC. You said if the beta programs not help, i have to send for repair. I am living in Turkey and bought it from the Apple Store San Fransico last year. I think reseller in Turkey will not help under guarantee.

This problem is not the users accidental situation. And i really need help to repair it.

I am writing here about 10 days and no solution.

I will go to Los Angeles at 19th of May but i stay there only 3-4 days. How can i get repaired in Los Angeles? or is it possible to change with the new one in LA Apple Store like iphones?

And could you please send me v01.03.8.10 beta program?

I really need to hear something from you, because i will go to holyday and need to take some videos.

Thank you,

I cancelled upgrading and after that when I want to do it again,  it failed again and again, what can I do now?!
Controller doesn't work (

Deathstar101 Posted at 2018-4-30 04:01
Hi thor. Please Help me, Support wrote me this: It seems that you have to request for a beta firmware version to DJI Thor.

Could you please provide us your DJI account? We will forward you the beta, thanks.

fanseea1f051 Posted at 2018-5-2 11:38
I cancelled upgrading and after that when I want to do it again,  it failed again and again, what can I do now?!
Controller doesn't work (

May I know what is the error code when it fails?

erko Posted at 2018-5-2 03:50
Hi Administrators,

At least this is my 10th post to this topic. I really need a solution. Thor said he would send me v01.03.8.10 beta version to solve the problem. But when i logged in to dji assistant 2, i saw v01.04.241 beta version to downgrade. I tried and it failed again.

Hi erko, sorry to know the issue persists, the beta has been forwarded to you once again. Please check.
I'm afraid the LA Apple store would not replace the new one since it should have been out of replacement timeframe. Please check more details of the policy: https://www.dji.com/service/policy

DJI Mindy Posted at 2018-5-3 00:17
Hi erko, sorry to know the issue persists, the beta has been forwarded to you once again. Please check.
I'm afraid the LA Apple store would not replace the new one since it should have been out of replacement timeframe. Please check more details of the policy: https://www.dji.com/service/policy

Hi Mindy,

I will check the beta again when i go back to home from work. But maybe some more details about my problem might help you to figure out the problem;

You now the gimbal status is disconnected after upgrade to v01.04.0300. And i see in dji go app "there is no sd card" error. I bought a new one (kingston 16 GB class 10) and no luck again. I formated both of them with pc and nothing again.

I think the AC doesn't know there is a sd card inside. Maybe the gimbal problem occures because of the sd card issue.

This information might help you...

Deathstar101 Posted at 2018-4-30 04:01
Hi thor. Please Help me, Support wrote me this: It seems that you have to request for a beta firmware version to DJI Thor.

Babjak1986@gmail.com

erko Posted at 2018-5-3 00:32
Hi Mindy,

I will check the beta again when i go back to home from work. But maybe some more details about my problem might help you to figure out the problem;

If the issue persists after trying another SD card, we recommend to send in for further evaluation. But currently customers can only obtain warranty service at a designated DJI repair center in the region where he/she purchased the product. However, depending on part availability, customers can obtain cross-regional repair service at an additional charge. Please contact our support team to start a ticket.