Deathstar101 Posted at 2018-5-3 06:38

The beta has been forwarded, please check the account. If you still haven't received it, I suggest registering another DJI account just for accessing the beta.

Dear support i have the same problem.
Before update everything works perfect! After update to 1.04.300 my mavic is total scrap. I cant update/downgrade to any software and VPS dont work. I repeat. Everything was perfect before i made uprading. Could you give me beta software to try repair this? Please help me. My DJI account.---   chinczus20@gmail.com

Devtox Posted at 2018-5-7 13:18
Dear support i have the same problem.
Before update everything works perfect! After update to 1.04.300 my mavic is total scrap. I cant update/downgrade to any software and VPS dont work. I repeat. Everything was perfect before i made uprading. Could you give me beta software to try repair this? Please help me. My DJI account.---

Hi, the beta has been forwarded, please check the account. If you still haven't received it, I suggest registering another DJI account just for accessing the beta. Thanks!

dear admin,

I am Currently experiencing the same error on my Mavic Pro code 0x020103

my account is ericknogueira9@gmail.com if someone can update my account so i can try to do the process of downgrading and then updating while pressing record it would be great.

thanks

ericknogueira Posted at 2018-5-15 14:44
dear admin,

I am Currently experiencing the same error on my Mavic Pro code 0x020103

Hi, could you please tell me your Mavic Pro current firmware version? The beta firmware may not help if it is not the case. Thank you for understanding.

hey diana, its 01.03.0300

ericknogueira Posted at 2018-5-16 04:32
hey diana, its 01.03.0300

Hi, the beta has been forwarded to your account, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one. See if it works.

Hey! Am I able to get the beta link to my DJI Assist account too please? I have the same issue, Mavic Pro upgraded to V01.03.300 then the gimbal doesn't work any more and V01.03.400 update fails at 40% every time. Thanks!

Luke Selchow Posted at 2018-5-20 12:21
Hey! Am I able to get the beta link to my DJI Assist account too please? I have the same issue, Mavic Pro upgraded to V01.03.300 then the gimbal doesn't work any more and V01.03.400 update fails at 40% every time. Thanks!

Sorry for the troubles, may I have the error code when the firmware was failed?

DJI Mindy Posted at 2018-5-20 19:00
Sorry for the troubles, may I have the error code when the firmware was failed?

Hello Mindy,

I am having the same sort of problem updating my firmware.  it continues to fail over and over.  I have tried 1.04.0100, .0200 and .0300, with assistant 2, with the remote and iPhone.  I am using a Mac, I have used assistant 1.2.4, 1.2.3.  nothing works.  my gimbal no longer works, I have no video and my drone now struggles to fly, it will not take off properly, when it lands it drops at full speed no slowing to make a safe landing.  can you please help with the beta firmware so I can hopefully get up and flying again

it continues to fail at 56%, after it resets during the attempt at upgrading the FW.  I get the error message "undefined 0x020404"

whatsyourbeef Posted at 2018-5-20 23:30
it continues to fail at 56%, after it resets during the attempt at upgrading the FW.  I get the error message "undefined 0x020404"

This error code cannot be fixed via the beta firmware, may I know if the gimbal pitch can be controlled by the RC?

DJI Mindy Posted at 2018-5-20 23:52
This error code cannot be fixed via the beta firmware, may I know if the gimbal pitch can be controlled by the RC?

thanks for your reply. no gimbal and video no longer work

whatsyourbeef Posted at 2018-5-20 23:53
thanks for your reply. no gimbal and video no longer work

This could be the issue of the cable or the gimbal control board, the drone will need to be sent in for further evaluation and repair service. Please start a ticket in our online website and sent in at your most convenience.

I also have the same problem with error 'Undefined 0x020106'. I have tried numerous times and wasted many hours using Assistant 2 & DJI Go4 but it errors every time. My RC version is 01.04.0300 and the aircraft is 01.03.0500. My DJI email is dan@holbrooke.co.uk. Please forward me the beta to try and resolve this issue.

Fordster Posted at 2018-5-21 04:13
I also have the same problem with error 'Undefined 0x020106'. I have tried numerous times and wasted many hours using Assistant 2 & DJI Go4 but it errors every time. My RC version is 01.04.0300 and the aircraft is 01.03.0500. My DJI email is . Please forward me the beta to try and resolve this issue.

Not to worry. I finally got it to work!

DJI Mindy Posted at 2018-5-20 19:00
Sorry for the troubles, may I have the error code when the firmware was failed?

Thanks for the reply. The update error is 0x020104. The update stopped at 44%.

Fordster Posted at 2018-5-21 06:11
Not to worry. I finally got it to work!

Sorry for the late response because of the time difference, glad to know the issue has been figured out, please keep us updated if there is any further issue, enjoy flying.

Luke Selchow Posted at 2018-5-21 08:02
Thanks for the reply. The update error is 0x020104. The update stopped at 44%.

Thanks for the error code, please provide us your DJI account and we will forward the beta to you.

DJI Mindy Posted at 2018-5-21 18:47
Thanks for the error code, please provide us your DJI account and we will forward the beta to you.

my DJI account is lukeselchow@gmail.com. Thank you! :-)

Luke Selchow Posted at 2018-5-22 15:01
my DJI account is . Thank you! :-)

Hi, the beta has been forwarded to your account, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest one. See if it works.

DJI Diana Posted at 2018-5-23 01:11
Hi, the beta has been forwarded to your account, now you can upgrade version 1.3.8.10. Please refer to the steps below to upgrade it via the DJI Assistant 2.
1. Log into your DJI account.
2. Upgrade the firmware V1.3.8.10.

this update did not work, it was stuck on 44% also. I took my SD card out and updated to 1.03.400 with no problems. I formatted the SD card and the drone works perfectly. I suggest everyone else who is having issues also tries this. Thanks! :-)

Luke Selchow Posted at 2018-5-23 17:46
this update did not work, it was stuck on 44% also. I took my SD card out and updated to 1.03.400 with no problems. I formatted the SD card and the drone works perfectly. I suggest everyone else who is having issues also tries this. Thanks! :-)

Glad to know the issue has been figured out, please keep us updated if there is any further issue.

Same here, cant update from firmware at 01.03.550, my dji acount is dnst.nayuki(a)gmail.com.

Hi DJI, the same for me. I have currently a problem to upgrade to any version from: V01.03.0400.  My DJI Account is: p.vlnas@email.cz

AppelMinami Posted at 2018-5-25 03:24
Same here, cant update from firmware at 01.03.550, my dji acount is dnst.nayuki(a)gmail.com.

Received with thanks! We'll forward to the right team to add you in.

wavewalker5357 Posted at 2018-5-25 22:26
Hi DJI, the same for me. I have currently a problem to upgrade to any version from: V01.03.0400.  My DJI Account is:

Copy that. The beta is estimated to be ready around 1-2 working days, please have a try when you received it.

Hi DJI,I have the same issue. I have currently a problem to upgrade to any version from: V01.03.0400.  My DJI Account is: joerg.goerbing(at)online.de

jwhg Posted at 2018-5-26 23:43
Hi DJI,I have the same issue. I have currently a problem to upgrade to any version from: V01.03.0400.  My DJI Account is: joerg.goerbing(at)online.de

We will forward the beta to you on Monday and keep you updated, appreciate your patience.

jwhg Posted at 2018-5-26 23:43
Hi DJI,I have the same issue. I have currently a problem to upgrade to any version from: V01.03.0400.  My DJI Account is: joerg.goerbing(at)online.de

The beta has been added, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V01.3.8.11 or V1.3.8.10.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version, it will be working.

DJI Mindy Posted at 2018-5-27 18:17
The beta has been added, please refer to the steps below to upgrade it via the DJI Assistant 2 again.
1. Log into your DJI account.
2. Upgrade the firmware V01.3.8.11 or V1.3.8.10.

Hello and thanks for your quick support.

I take the procedure like your instruction but it seems that this not help.

In my account I will see now the firmware Beta V01.04.241.  If I start the downgrade follows appears:

1. Downloading o.k. (100%)
2. Transmitting o.k. (100%)
3. during updating at 44% the device (Drone) going to restart from itselfs
4. Result is an undefined Error 0x020104

Regards

Can you please send me the Beta as well Current VER -01.04.0300

DJI acct : Hudsonshadduck@gmail.com

Currently throwing 0x020104 after first reboot on both PC and phone update methods.

Thank you!

jwhg Posted at 2018-5-28 03:13
Hello and thanks for your quick support.

I take the procedure like your instruction but it seems that this not help.

The beta we added should be v01.3.8.11 or V1.3.8.10. And the 0x020104 error can be sorted out by this beta.
If you cannot see this beta in your DJI Assistant 2, please provide us another account and we will forward again. Thank you.

DJI Mindy Posted at 2018-5-28 19:41
The beta we added should be v01.3.8.11 or V1.3.8.10. And the 0x020104 error can be sorted out by this beta.
If you cannot see this beta in your DJI Assistant 2, please provide us another account and we will forward again. Thank you.

Thank you for Reply. I have register a new account:

jwhg@online.de

Would you send the beta to this accout again?

Thank you and regards

HShad Posted at 2018-5-28 09:26
Can you please send me the Beta as well Current VER -01.04.0300

DJI acct :

Please refer to my post in 910# to try again. Thanks.

DJI Mindy Posted at 2018-5-28 22:25
Please refer to my post in 910# to try again. Thanks.

Hi, my mavic pro wont pair with the controller so trying to update and getting error code 0x020404 can anyone help?
my email is liammalthouse96@hotmail.com

malty96 Posted at 2018-5-29 12:40
Hi, my mavic pro wont pair with the controller so trying to update and getting error code 0x020404 can anyone help?
my email is

Sorry that this error code 0x020404 cannot be fixed by the beta, if the error persists after several rebooting and updating, the drone will need to be sent in for further evaluation, please contact our support team www.dji.com/support to start a ticket if the error persists.

DJI Mindy Posted at 2018-5-28 19:41
The beta we added should be v01.3.8.11 or V1.3.8.10. And the 0x020104 error can be sorted out by this beta.
If you cannot see this beta in your DJI Assistant 2, please provide us another account and we will forward again. Thank you.

Hi, i don't recieve the BETA V01.3.8.11 or V1.3.8.10 to my new account jwhg@online.de until yet. Would you sent it (again) please?

jwhg Posted at 2018-5-31 01:13
Hi, i don't recieve the BETA V01.3.8.11 or V1.3.8.10 to my new account  until yet. Would you sent it (again) please?

We have added again, could you please have a try?

DJI Mindy Posted at 2018-5-31 02:37
We have added again, could you please have a try?

You have uploaded the wrong Beta (V01.04.0241) to my new account again and not the Beta V01.3.8.11 or V1.3.8.10. It dosn't work so. Please upload the right Beta.