rit Posted at 2018-7-25 03:49
After many tries I am still getting error code 0x020106 for my DJI Mavic Pro. Could you please add me to the beta list for the firmware?  is my account. Mavic Pro Firmware: 01.03.0400

The beta has been added, please refer to the steps below to upgrade it via the DJI Assistant 2 to have a try.
1. Log into your DJI account.
2. Upgrade the firmware V 01.03.0813.
3. Once it's done, please press the "Record" button on RC and make sure it's recording, then start to upgrade firmware to the latest version.

Leonardo1 Posted at 2018-7-25 03:25
Yes. All these details have already been checked. The issue of sensors, the radio update again, but nothing solves.
The SD card is the original that came with the drone, but I already tested it with other cards as well and the problem continues. I can not even change photo settings for video setup.

Mavic Pro can be restored to the factory default via the DJI Assistant 2.
We are very sorry for the unpleasant experience with our product, if these issues persist, it is recommended to send in the drone for further evaluation. Please contact our customer support for further assistance: https://www.dji.com/support?site=brandsite&from=nav

Hello,

I have some problem on my DJI Mavic, AC cannot connect to RC (Wifi SSID from AC not detected). Also when I try to update the firmware, its always failed, my current firmware detected v00.00.00.

Then I try to check the log and I don't know what these logs mean:
Lb_mcu_sky       (9 :5) device no reply, request timeout!
Mvo                   (17:5) device no reply, request timeout!
Lb_dm3xx_sky   (8 :2) device no reply, request timeout!
Lb_dm3xx_sky   (8 :5) device no reply, request timeout!
Lb_mcu_sky      (9 :7) device no reply, request timeout!
Svo                   (18:0) device no reply, request timeout!

What part that have an error? Please help me...Note: file log attached.

Unzig Posted at 2018-7-26 23:16
Hello,

I have some problem on my DJI Mavic, AC cannot connect to RC (Wifi SSID from AC not detected). Also when I try to update the firmware, its always failed, my current firmware detected v00.00.00.

Sorry for the troubles with the Mavic Pro, did you try to update via the DJI Assistant 2? What is the error code when the firmware failed to be updated?

DJI Mindy Posted at 2018-7-27 03:49
Sorry for the troubles with the Mavic Pro, did you try to update via the DJI Assistant 2? What is the error code when the firmware failed to be updated?

Yes, I try to update via DJI Assistant 2... The error code doesn't display. Only "Update Failed" appear and "Note: Restart the DJI device before updating the firmware." that displayed.

Then I check the logs generate from DJI Assistant 2 app, and I need to know what the mean of those logs I mentioned before?

Could you include me in Beta firmware to try install it? My account is babjak1986@gmail.com

Deathstar101 Posted at 2018-8-2 10:48
Could you include me in Beta firmware to try install it? My account is

update process say: Update failed. undefined 0x02a303

Unzig Posted at 2018-7-27 10:15
Yes, I try to update via DJI Assistant 2... The error code doesn't display. Only "Update Failed" appear and "Note: Restart the DJI device before updating the firmware." that displayed.

Then I check the logs generate from DJI Assistant 2 app, and I need to know what the mean of those logs I mentioned before?

Hi Unzig, sorry for the late response, I'll follow up your case as Mindy is not online for now. May I know what the drone has been experienced before the firmware update failure? I'm afraid that the issue cannot be figured out remotely, you may write an email to support@dji.com for start a case and send the unit in for diagnosis.

Deathstar101 Posted at 2018-8-2 10:57
update process say: Update failed. undefined 0x02a303

Hey Deathstar101, thanks for reaching us. I'm afraid that the beta is not helpful in your situation as it only fixed the error code of 0x020103/0x020106 before 01.04.0000. For 0x02a303, please try to restart and update via DJI Assistant 2 to see whether it helps. If the failure persists, I'm sorry that you may start a case and send it in for diagnosis: https://www.dji.com/support

I am having troubles upgrading the firmware. I cannot use my drone. Please help. Here is the error log:

[22:56:30:472][UpgradeMgr          ]    Lb_dm3xx_sky(1) result false
[22:56:30:472][UpgradeManager      ] WebActionResult:
[22:56:30:472][UpgradeMgr          ] upgrade_pack_file_data time used: 2.328 Second
[22:56:30:472][UpgradeMgr          ] enable_upgrading_flag: false
[22:56:44:776][WebFileGetter       ] Reply error :302
[23:01:46:608][WebFileGetter       ] Reply error :302
[23:04:27:328][WebFileGetter       ] Downloading [SW500_0905_v01.00.01.09_20180214.bin]   2%  24.54 kB/s
...
[23:04:28:834][WebFileGetter       ] Downloading [SW500_0905_v01.00.01.09_20180214.bin] 100% 247.54 kB/s
[23:04:28:923][UpgradeMgr          ] Total [1] file need to upgrade:
[23:04:28:923][UpgradeMgr          ]      Lb_mcu_sky(5) Size 546760   
[23:04:28:923][UpgradeMgr          ] End file list!
[23:04:28:923][UpgradeMgr          ] total upgrade time : 85647
[23:04:28:923][UpgradeMgr          ] enable_upgrading_flag: true
[23:04:30:479][upgrade1860Ex       ] ======================= UPGRADE FAILURE: enter_upgrade_mode failure, ErrorCode: 245
[23:04:30:479][upgrade1860Ex       ] ======================= Time :   1.56 second

angelina77 Posted at 2018-8-11 06:21
I am having troubles upgrading the firmware. I cannot use my drone. Please help. Here is the error log:

[22:56:30:472]    Lb_dm3xx_sky(1) result false

Hi there, sorry for the troubles on updating the firmware, may I have the error code in the DJI Assistant 2 when it fails?

DJI Mindy Posted at 2018-8-11 18:57
Hi there, sorry for the troubles on updating the firmware, may I have the error code in the DJI Assistant 2 when it fails?

No error. It just hangs at 96%. The last log lines are:

[23:49:57:668][DJIDynamicTableManag]  99%
[23:49:57:684][DJIDynamicTableManag] 100%
[23:49:58:090][DJIDynamicTableManag] dyn_mgr read: true , TIME: 4431(ms).
[23:57:25:056][dServer             ] Disconnected! /general2, DJIGeneral2View
[23:57:25:057][dServer             ] Disconnected! /general, root
[23:57:25:057][dServer             ] Disconnected! /controller/upgrade/f599c8eee3c1c4007a244d694e580735c534079c, UpgradeView

f599c8eee3c1c4007a244d694e580735c534079c is not the real number. If you need it, let me know and I'll PM it.

I cannot even update the no fly zone. I tried with DJI GO as well and it says that the connection has been interrupted (as far as I remember)

It looks that I finally fixed it. After 2 days of frustrating failed firmware updates, my last solution was to root the drone and forcefully revert to 1.04.0300.
Many thanks to CunningLogic for writing ubbersploit which allowed me to dig myself out of the trouble.

angelina77 Posted at 2018-8-13 18:47
It looks that I finally fixed it. After 2 days of frustrating failed firmware updates, my last solution was to root the drone and forcefully revert to 1.04.0300.
Many thanks to CunningLogic for writing ubbersploit which allowed me to dig myself out of the trouble.

Hi angelina77, so the drone is now working properly with firmware v01.04.0300, right? Thanks for getting back. How about the flysafe database you mentioned above? Did it also resolve? Please try to restart the app or change the network to update again.

Been having very similar issues, unable to update AC to V01.04.0500 also unable to update RC to anything above .0300. This has been happening for a couple of months on Assistant 2 and Go App, both been reinstalled etc. Any suggestions to sort this and get flying again ASAP?

katrinala Posted at 2018-9-11 06:44
Been having very similar issues, unable to update AC to V01.04.0500 also unable to update RC to anything above .0300. This has been happening for a couple of months on Assistant 2 and Go App, both been reinstalled etc. Any suggestions to sort this and get flying again ASAP?

Hi katrinala, is there any error message when RC update failed? Please try to press the three bars on the right upper corner for 8-10 seconds, a window will pop up, you may try to refresh. If still no luck, please kindly export the upgrade log for analysis, thanks so much!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log
Assistant 2(MAC): ~/Library/Application Support/DJI Assistant 2/upgrade_log
APP(IOS): Click the DJI logo on the left upper corner more than 10 times, you will see the log and copy it to us
APP(Android): dji/dji.go.v4/log/cache/up_new_all

DJI Susan Posted at 2018-9-12 01:01
Hi katrinala, is there any error message when RC update failed? Please try to press the three bars on the right upper corner for 8-10 seconds, a window will pop up, you may try to refresh. If still no luck, please kindly export the upgrade log for analysis, thanks so much!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Hi Susan,

Yes the RC says undefined 0242 when it fails. Managed to update the AC to the .0500 so it's an issue with the RC that isn't updating. I've tried to refresh but still no luck!

DJI Susan Posted at 2018-9-12 01:01
Hi katrinala, is there any error message when RC update failed? Please try to press the three bars on the right upper corner for 8-10 seconds, a window will pop up, you may try to refresh. If still no luck, please kindly export the upgrade log for analysis, thanks so much!

Assistant 2(Windows) C: /Users/XXXXXX/AppData/Roaming/DJI Assistant 2/upgrade_log

Hi Susan, I seem to be unable to attach the log on here due to the url involved? Is it possible to send them across another way?

katrinala Posted at 2018-9-12 09:36
Hi Susan, I seem to be unable to attach the log on here due to the url involved? Is it possible to send them across another way?

Hi katrinala, please upload the logs to Dropbox or Google Drive and then post the link here for further analysis, thank you.

Hi I have the same problem of upgrading the firmware from both DJI assistant or DJI Go iOs App. On the assistant, it only displays Failed and on the app, it just keeps displaying 'continue' on the downloading step

Cozwecare Posted at 2018-9-13 18:07
Hi I have the same problem of upgrading the firmware from both DJI assistant or DJI Go iOs App. On the assistant, it only displays Failed and on the app, it just keeps displaying 'continue' on the downloading step

Hi Cozwecare, sorry to hear that, may I know which firmware you are trying to update? There should be the error code at the left bottom of the DJI Assistant 2, could you please check again? Thank you.

Help! I just purchased Mavic 2 Pro and the Go software indicates that an upgrade is required. When I attempt to upgrade, I get a message that the network is not connected and that I should try again later or something to that effect. I downloaded Assistant 2 to my Windows 10 laptop and when I try to run the file my Norton antivirus software removes the file indicating that it is unsafe. What do I need to do to make this work?

Clyde57 Posted at 2018-9-18 00:56
Help! I just purchased Mavic 2 Pro and the Go software indicates that an upgrade is required. When I attempt to upgrade, I get a message that the network is not connected and that I should try again later or something to that effect. I downloaded Assistant 2 to my Windows 10 laptop and when I try to run the file my Norton antivirus software removes the file indicating that it is unsafe. What do I need to do to make this work?

Hi Clyde57, sorry for the troubles on updating the firmware, please uninstall the antivirus software temporarily and install the DJI Assistant 2 to update the firmware, or please try other network or mobile device to update.

After updating to the latest firmware I had the same issue. Really very annoying that I can't use the drone anymore. I tried all the steps mentioned here without success. what else can i do?

Passi95 Posted at 2018-9-18 03:49
After updating to the latest firmware I had the same issue. Really very annoying that I can't use the drone anymore. I tried all the steps mentioned here without success. what else can i do?[view_image]

Hi Passi, sorry for the troubles on updating the firmware, the beta is not available for the firmware later than v01.04.0000, could you please unplug the SD card and update again to have a try?

DJI Mindy Posted at 2018-9-18 20:10
Hi Passi, sorry for the troubles on updating the firmware, the beta is not available for the firmware later than v01.04.0000, could you please unplug the SD card and update again to have a try?

Hi, I've already tested all these options. I updated the drone with and without SD card. I tried to downgrade it. All without success.

Passi95 Posted at 2018-9-19 06:04
Hi, I've already tested all these options. I updated the drone with and without SD card. I tried to downgrade it. All without success.

If the issue persists, I'm afraid the drone will need to be sent in for further evaluation, please contact our support to start a ticket: www.dji.com/support

DJI Natalia Posted at 2017-5-12 18:40
We are sorry for the inconvenience caused, we can try to do the trouble shooting firstly.
Please provide me your DJI account? We'll reconfigure it for you.
Then you can upgrade it through Assistant 2 directly, the upgrading method is the same as before.

Hi Natalia, i´m having the same issue. Could you send me the firmware for the correct upgrade please?
Mi dji account is santiagolopez027@gmail.com or mi username here is santiamorelli don´t know wich info you need. Regards!

santiamorelli Posted at 2018-9-24 10:23
Hi Natalia, i´m having the same issue. Could you send me the firmware for the correct upgrade please?
Mi dji account is  or mi username here is santiamorelli don´t know wich info you need. Regards!

Hi there, sorry for the troubles on updating the firmware, the beta is not available for the firmware later than v01.04.0000, may I know which firmware you are trying to update? What is the error code? Thank you in advance.

I am having the same problem as everyone else and want a resolution to it asap. I am going to take my issue to the BBB if I dont have a result by Wednesday of next week. 10/03/2018

ozoutt Posted at 2018-9-29 17:29
I am having the same problem as everyone else and want a resolution to it asap. I am going to take my issue to the BBB if I dont have a result by Wednesday of next week. 10/03/2018

Hi ozoutt, we are sorry for the troubles with the firmware upgrade, as I posted in 1029#,  the beta is not available for the firmware later than v01.04.0000, may I know which firmware you are trying to update? What is the error code? Thank you in advance.

The update is. should I restore to factory defaults.  ?   
V01.04.0500

ozoutt Posted at 2018-10-21 14:09
The update is. should I restore to factory defaults.  ?   
V01.04.0500

Hi ozoutt, we read your own thread that the issue has been figured out, please let us know if there is any other issue.

I attempted to update drone Mavic Pro via RC but the update failed into an error. I tried it once again next day which ended with a failure again but this time the drone also got disconnected from the RC and I can't get it connected since then. So I connected the drone with my PC and I reset the software to its factory version but this did not work out either as it stopped at 24%. I waited for 30 minutes or so but nothing changed. So I decided to change battery but since then I can't connect it to PC or RC either. It looks connected to PC for an instant moment but disconnects right away. I used 3 different cables, also 3 different PCs, also different systems (Mac, Windows) with the same result. Any suggestions how to make it work again will be more than welcome. Thank you

iPivko Posted at 2018-10-24 04:12
I attempted to update drone Mavic Pro via RC but the update failed into an error. I tried it once again next day which ended with a failure again but this time the drone also got disconnected from the RC and I can't get it connected since then. So I connected the drone with my PC and I reset the software to its factory version but this did not work out either as it stopped at 24%. I waited for 30 minutes or so but nothing changed. So I decided to change battery but since then I can't connect it to PC or RC either. It looks connected to PC for an instant moment but disconnects right away. I used 3 different cables, also 3 different PCs, also different systems (Mac, Windows) with the same result. Any suggestions how to make it work again will be more than welcome. Thank you

Hi iPivko, we are so sorry to read the troubles during the firmware upgrade, did you try to re-link the RC and the aircraft? Will they link and update again via the DJI Go 4 APP?

DJI Mindy Posted at 2018-10-24 19:54
Hi iPivko, we are so sorry to read the troubles during the firmware upgrade, did you try to re-link the RC and the aircraft? Will they link and update again via the DJI Go 4 APP?
https://www.youtube.com/watch?v=G52F4hlR4MA&t=12s

Thanks for your feedback. I tried what you are suggesting already before with no success. Nevertheless I tried it once again and also followed the instructions on the video but the drone can't get connected (the yellow LED flashes at the back during that action)

iPivko Posted at 2018-10-25 02:10
Thanks for your feedback. I tried what you are suggesting already before with no success. Nevertheless I tried it once again and also followed the instructions on the video but the drone can't get connected (the yellow LED flashes at the back during that action)

Thanks for the clarification. Just to verify, could you read the current aircraft, RC and App version? If not and the unit cannot be connected with DJI Assistant 2 as well, I'm so sorry that you may consider sending the unit in for diagnosis: https://www.dji.com/support

DJI Susan Posted at 2018-10-25 03:50
Thanks for the clarification. Just to verify, could you read the current aircraft, RC and App version? If not and the unit cannot be connected with DJI Assistant 2 as well, I'm so sorry that you may consider sending the unit in for diagnosis: https://www.dji.com/support

RC version is 500, aircraft's version is 300 and I tried to update it to 500 also which is when the things went wrong. I am using DJI version 1.2.4

iPivko Posted at 2018-10-25 10:11
RC version is 500, aircraft's version is 300 and I tried to update it to 500 also which is when the things went wrong. I am using DJI version 1.2.4

Please long press the three horizontal lines on the top right corner for about 8 seconds, then select V01.04.0300 to downgrade the firmware of RC then link RC and aircraft, when they link successfully, please try to update the firmware via the DJI Go 4 APP again, if the update fails, please send in the drone for further evaluation, thank you.

Hello Guys,

i have the same problem...upgrade to V01.04.0500 doesnt work on DJI App, so i connect my Mavic Pro to the PC with Software Assistant 2...same...the upgrade fails at about 24%...seems to be the same (trying 5 times) after the drone reboot...

First i removed the SD CArd but didnt solve anything.

My cable USB is a new one, no a big one, 1.2 meter long but it is connected on a USB 2.0 switch, so i decided to try to connect the cable directly on a USB 1.0 port of my PC and !!!!

it works!!

No problem after the first reboot at about 24% of the upgrading process...

Happy if it can help others,

have a nice day!