Sjatty05
Flight distance : 294613 ft
United States
Offline
|
DJI Natalia Posted at 2017-4-25 20:24
Sorry to hear about it. Just checked your case, we replaced the aircraft and gimbal for you.
According to after-sales policy, replacement products or parts provided by DJI may not be new, but it will be in good working order and at least functionally equivalent to the original product or part’s warranty. For more information, please visit here: http://www.dji.com/service/policy
For the light issue, may I have a picture? I've reported your case to the local repair team, will escalate it for you soon, we'll try our best to help you get it sorted out. Very appreciate your support.
https://forum44.djicdn.com/data/attachment/forum/file:///C:/Users/Marian/Desktop/New%20folder/IMG_0121.JPG
I think that will get you to a picture of the light being out. If not, please send me an email address that I can email it to.
This unit wasn't tested, because this light being out is the first thing that was noticed. I really doubt that that anything else was tested or they would have taken the previous owner's name off. This tells me that my drone is going to go to someone else. How about removing my identifying information?
This aircraft also doesn't seem to hold as steady as mine did. That's the thing, since it wasn't tested and who even knows if it was repaired before it was recycled to me, it may do a flyaway and that is the end of the story.
|
|