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Failed Factory Reset
1241 3 2017-5-4
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Howie12
lvl.3
United States
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My P4 crashed and the gimbal and camera are toast. It wouldn't connect to dji go 4 after that it told me I had a P3 and needed to download older software. Went to assistant 2 it said to update but the update crashed. When I reopened assistant 2 it said can't read firmware. The factory reset failed 4 times. Any help would be appreciated.  It did open with litchi for the P4 but battery information was N/A.
2017-5-4
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Rodger8
Captain
Flight distance : 15812070 ft
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United States
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Time to see the DJI Doc.
2017-5-4
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Howie12
lvl.3
United States
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I wanted to see if imu's and compasses are OK.  I want to see if it flies OK too.  Just want to sell it as is but wanted to be able to check things out so I could give some information on the P4.
2017-5-5
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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If it's not able to perform a factory reset or reapply the firmware after the crash, the main controller is most likely damaged which would require sending it in for service.
2017-5-5
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