I sent my Phantom 4 in for repair under DJI Care.  After a month of emails that weren't answered and didn't make any sense, I was shipped someone else's Phantom 4.  It was still registered to them.   A light was out and it didn't fly right.  It was clear no testing had been done on it.

Here is the interesting part.  When I reported that problem, DJI was responsive.  Oscar, a manager,  promised that if I sent my Phantom 4 back, a new one would be sent back as soon as it arrived.   I was sent an invoice saying that the unit was under warranty repair and the main controller module will be replaced.  I have tried every way I can - calling, chat, and on the forums to tell them what Oscar promised and that I don't want that broken drone back.  

DJI is reminding me of American Honda.   Hondas are great cars unless something goes wrong, their customer service is as bad as DJIs.  

CAS-601929-C8D8Z9

Your case is under process, we replied your another thread as well.
We will send you a replacement as promised, no worries, appreciate your patience and support!

DJI Natalia Posted at 2017-5-4 18:33
Your case is under process, we replied your another thread as well.
We will send you a replacement as promised, no worries, appreciate your patience and support!

Replacement of Severely Damaged Aircraft

If your coverage amount is sufficient, a brand new aircraft will be provided if the covered unit is damaged beyond repair.

This is quote taken from the DJI Care website

Thread closed. Please don't make duplicate threads on the same topic.