fansc5dae881
New
Flight distance : 34721 ft
Mexico
Offline
|
So as the title says My Phantom 4 Pro fell out of the sky, I lost contact so it started to return home when out of nowhere it just shut off it's motors and fell, as you can see in the video https://www.dropbox.com/s/im4ya5xzx4s99rk/PLAZA%20MAYOR%20ACCIDENTE.MOV?dl=0 (skip to the end of the video) so I shipped the drone to DJI so they could make a diagnostic and they replied back with this:
"Ultrasonic Sensor Obstruction FLY078 1. Unit was in auto landing mode and was responsive to RC input. 2. Unit ultra-sonic sensor detecting obstruction under craft (ie. gimbal guard) 3. At t=514s, relative height=202.3m, ultrasonic sensors thought unit had landed, unit shut off motors believing it was on the ground. Conclusion: User error. [Non warranty Repair]"
Wich is ridiculous since I've never put anything to the aircraft that could be obstructing the sensor under the craft and if by any chance I would've forgotten to remove the gimbal guard, it could've been seen during the video, not to mention the camera would be static.
So I replied back, and they told me they would have my case reviewed by a special team, and their special team is claiming the same, he says he looked at the video but that it doesn't show what's under the craft...
And he sent me the picture I attached on this post, along with this:
"There is clear indication that the sensors picked up something underneath the aircraft, so it since it believes it has landed, the motors shut off. The most common culprit in these cases is a gimbal guard, but it can be anything. If you have any additional information, I'd be happy to look at it and bring to data analysis for further review, but I won't be able to change the non-warranty decision with just that video. "
And like I said before, I've never used anything on the drone that didn't come in the box when I bought it.
|
-
log
|