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can an Admin help with my case please??
589 8 2017-5-4
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Ulises_moises
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Flight distance : 95784 ft
United States
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http://forum.dji.com/thread-93773-1-1.html

the link to my thread, i have sent everything DJI has asked for, logs synced and all the details, sent numerous email with no response.

any admin that can help me find out whats going on?

Thanks!!
2017-5-4
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Sorry to hear about the accident and the inconvenience caused.
Since you have provided us all the information needed, could you please leave me your ticket number? I will ask the support to forward it to data analysis team.
We'll let you know the analysis result once it's done, thank you for your patience!
2017-5-4
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Ulises_moises
lvl.1
Flight distance : 95784 ft
United States
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DJI Natalia Posted at 2017-5-4 23:07
Sorry to hear about the accident and the inconvenience caused.
Since you have provided us all the information needed, could you please leave me your ticket number? I will ask the support to forward it to data analysis team.
We'll let you know the analysis result once it's done, thank you for your patience!

Hi Natalia, all I have is an email from Francis at DJI Support with the CRM:0192000000164 and another email with the CRM:0192000000137.

Thank you

2017-5-4
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Ulises_moises Posted at 2017-5-4 23:11
Hi Natalia, all I have is an email from Francis at DJI Support with the CRM:0192000000164 and another email with the CRM:0192000000137.

Thank you

It should be "CAS-xxxxxx-xxxxxx", please double check it, thanks.
2017-5-4
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Ulises_moises
lvl.1
Flight distance : 95784 ft
United States
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Thats the issue, I havent even gotten a case number, just that email after i submitted everything
2017-5-5
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DJI Mindy
Administrator
Flight distance : 7 ft
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Ulises_moises Posted at 2017-5-5 10:48
Thats the issue, I havent even gotten a case number, just that email after i submitted everything

Could you please PM us with the email address you used to contact us
2017-5-5
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Ulises_moises
lvl.1
Flight distance : 95784 ft
United States
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DJI Mindy Posted at 2017-5-5 18:44
Could you please PM us with the email address you used to contact us

CAS-621231-N3W5V4

PM sent also...thank you Mindy!
2017-5-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Ulises_moises Posted at 2017-5-7 05:29
CAS-621231-N3W5V4

PM sent also...thank you Mindy!

Our support team have left you a voicemail in regard to the update of your case.
And we have escalated the case for you.
It will takes several days to finish the data analysis. We appreciate your patience.
2017-5-7
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Ulises_moises
lvl.1
Flight distance : 95784 ft
United States
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thank you Mindy!!
2017-5-11
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