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Dji Go 4.0 App for Samsung galaxy S8 plus issue
3319 12 2017-5-7
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fans62701987
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Flight distance : 25853 ft
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Is there any word on when DJI plans to fix the issue with the app not opening on the Samsung Galaxy s8 phones? For me, the app opened up and worked the first two times i used it on my Galaxy s8 Plus. After that i receive the following message "DJi go 4 does not suport the current display size setting and may behave unexpectedly". I've changed every setting I can think of on my device and the app does not work at all. It's very unfortunate that DJi release these fantastic products and can't get a simple app to work properly.
2017-5-7
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NE.UK
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Flight distance : 25371 ft
United Kingdom
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Try the followin:

Set s8 screen to FHD+
Turn off auto brightness
Ensure the full screen mode is disabled

Carry out some test flight, if you mobile discounts then use your rc to bring it back
2017-5-7
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fans1c789910
New
Flight distance : 193192 ft
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NE.UK Posted at 2017-5-7 13:51
Try the followin:

Set s8 screen to FHD+

I re installed the version 3.14 of the dji app and it is working well. I also bought the s8 and all i got from the latest app was resolution not supported error. Just uninstall the new app and install the 3.14 version and it should fix the problem. Maybe dji will get their app fixed soon.
2017-5-7
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DJI Natalia
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Flight distance : 318 ft

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I've reported this case to the engineers, who are working on it now, will get back to you once we hear from them, thanks for your patience!
2017-5-8
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fansa565c491
lvl.3
Flight distance : 865236 ft
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Australia
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Hey DJI Nat it took 7 weeks to fix the breakdown between DJI GO and Samsung S7.... do you think it will take this long again?
2017-5-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Have you modified your phone configuration before downloading? Because we uploaded two different packages to Google Play , if you modified the phone parameters, it's possible to download the package for the tablet which does not function well on the phone.

You can also download the package from the DJI official website(http://www.dji.com/mavic/info#downloads).This package can be used for both  tablet and mobile phones.
2017-5-9
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fansa565c491
lvl.3
Flight distance : 865236 ft
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Nat it is now working! Here is what I did........ for both Phantom 3 and Phantom 4 using the 2 different DJI Go apps.

Delete both DJI Go apps
Turn off phone,restart
Install both DJI Go apps,
Working!!!!!!!!!!

Have test flown ,seems OK
2017-5-10
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DJI Natalia
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Flight distance : 318 ft

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fansa565c491 Posted at 2017-5-10 15:30
Nat it is now working! Here is what I did........ for both Phantom 3 and Phantom 4 using the 2 different DJI Go apps.

Delete both DJI Go apps

Thank you for your update, very glad to hear it's working properly now.
2017-5-10
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fans62701987
lvl.1
Flight distance : 25853 ft
United States
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DJI Natalia Posted at 2017-5-8 04:30
I've reported this case to the engineers, who are working on it now, will get back to you once we hear from them, thanks for your patience!

That's good know. Do you know if we can expect to see a fix with the next update?
2017-5-13
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DJI Natalia
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Flight distance : 318 ft

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fans62701987 Posted at 2017-5-13 14:16
That's good know. Do you know if we can expect to see a fix with the next update?

Please uninstall the APP then scan the code on DJI official website to download the APP, it will be OK.
2017-5-15
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fans62701987
lvl.1
Flight distance : 25853 ft
United States
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DJI Natalia Posted at 2017-5-15 00:18
Please uninstall the APP then scan the code on DJI official website to download the APP, it will be OK.

Thank You Nat, seems to be working now.
2017-5-15
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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fans62701987 Posted at 2017-5-15 17:25
Thank You Nat, seems to be working now.

That's great, enjoy!
2017-5-15
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guiduz75
lvl.2
Flight distance : 788871 ft
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Italy
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Please, it's possible to stop the forced fullscreen mode on s8?
When in full screen and i tap on the side of the screen, the nav bar come out (home back ecc) over dji go 4 app!!!
2017-7-10
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