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Repair shop said my X4 was fixed last week...
703 4 2017-5-8
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Antidrone
lvl.1

United States
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But they keep changing the dateson the repar inquiry page to make it look like I only just sent it in.
I am very frustrated that they are essentially lying to me and won't retirn the unit, even though they sent an email a week ago saying it was repaired.
Does anyone have a positive story about DJI warranty repair services to brighten my day?
2017-5-8
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RichJ53
Captain
Flight distance : 1837356 ft
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United States
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The DJI repair shop in Carson CA is awesome. They fixed my Inspire 1 X3 camera issue quickly with a turn around time under 2 weeks. The shop schedule is going to vary depending on the parts needed for your repair and how many drones are in for service ahead of yours. Please give them a chance....  DJI will take care of you

All the best
Rich
2017-5-8
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Antidrone, sorry to hear that, may I have your case number so I can look into it for you?
2017-5-8
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anthony2
lvl.1
Flight distance : 85118 ft
United States
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DJI Natalia Posted at 2017-5-8 23:53
Antidrone, sorry to hear that, may I have your case number so I can look into it for you?

Thanks, I've been in touch with support regarding this. I have to think they really plan to replace it with a ReFurb and waiting to get some in from China. I've been assured 3 times it's been expeditied. I'd just love to know what the real story is here. The 1-2 day shipping estimate is now 8 days old.
I did buy an X5S today, plus a SSD, the Cine Station, 2 more batteries and the CDNG + ProRes Licesnce = $4800.
my case # CAS-589789-Y6D6F4
2017-5-10
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DJI-Jamie
DJI team
Flight distance : 112405 ft
United States
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anthony2 Posted at 2017-5-10 15:36
Thanks, I've been in touch with support regarding this. I have to think they really plan to replace it with a ReFurb and waiting to get some in from China. I've been assured 3 times it's been expeditied. I'd just love to know what the real story is here. The 1-2 day shipping estimate is now 8 days old.
I did buy an X5S today, plus a SSD, the Cine Station, 2 more batteries and the CDNG + ProRes Licesnce = $4800.
my case # CAS-589789-Y6D6F4

I should have some additional information for you once they are open again Tomorrow.
2017-5-10
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