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Flight distance : 6247 ft
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DJI Thor Posted at 2017-10-25 20:13
That must have been frustrating for you. I have checked the details about your case, you initiated DJI Care Refresh, right? Since DJI Care Refresh can replace the aircraft, gimbal, camera, battery and propellers, thus it will also be replaced when you sent the battery back. For the scuffed battery, it seemed well according to the QC picture, see picture below, and since it has been almost a month after the close of the case, what we can do know is to check if it works well. So how about the performance of the drone now? Does it work properly?[view_image]
#1 - the case did not close a month ago. That picture is dated 10/17 (a little over a week ago), and I just go t the refurbished drone (shipped in a plain brown box with the drone wrapped in bubble wrap loose inside the box) 2 days ago. I'm not complaining about the turnaround time, which was about 2.5 weeks total. That was the only positive in this whole incident.
#2 - Look closely at the battery in that picture. There is an oily stain all over the top of it. I tried to remove it with Fantastik spray and a cloth, but it won't come off. Why wouldn't you just send me back my own battery that I sent with the original drone? My battery had been charged and used less than 20 times. For all I know - this one could have been used 200 cycles already. Why not just give me back MY battery (which was not damaged) or a new one?
#3 - It appears to me that DJI kept my drone (rather than repairing and sending back) and my battery (which was almost brand new) simply because they were better than what they sent back.
#4 - My original point in all this is getting lost. I DID NOT crash my drone. My drone MALFUNCTIONED after very few hours of flight time. Any REPUTABLE company would make good on this and back up their product. Not only did you send me used garbage that was far inferior to what I sent in, but you also CHARGED me the $79 refresh fee!
I have spoken with your case agent online (useless); your phone customer service (super useless), and now you here - and all I'm getting is excuses and runaround. I work in a Sales/Customer Service position, and my career is 'making things right' for my customers. DJI has not mastered that skill and does not seem interested in doing so - for me or any others in this forum from what I've read.
Thanks for your responses. I will no longer continue to pursue this as it's obviously a waste of time. You got my $1000+ but I can promise you'll never get another penny from me, or from any friend, family, coworker or Social media follower than I can warn. |
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