Djiale
New
Indonesia
Offline
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Dear all,
I am experiencing the same terrible problem.
I bought the P4Pro in December in Singapore. In January I came back home in Indonesia and unpacked it, i tried to charge the remote controller but it doesn't charge, it lights up the white lights for 1 minute and it dies afterwards, no signs of life. When i try to turn it on It keeps on blinking red very fast and it sound the alarm.
DJi is despatching faulty devices. I contacted the support team and they said that i should pay for the repair if i send it to a repair center in Indonesia. And if i send it to HK it might get stuck at Custom. In Indonesia people are not allowed to send mobile phones due to the presence of batteries inside, can you imagine what they are going to say for a remote controller with batteries inside which they can not even be removed?
A respectable company would send straight away a replacement to the user. And they would send a package with currier fees already paid in order to return the faulty product.
To the support team I provided proof of payment, Serial numbers, video, pictures...all the proofs that my product is new and never used.
My drone has zero hours of life, i paid over 2,000 Singapore dollars for it and i was screwed.
Can you imagine if Canon or Nikon would dispatch faulty cameras or lenses? I have invested a lot in camera and lenses, never had an issue with them.
Obviously DJI can not compete with good and respectable international brands that made history.
This can bring down a company, i am afraid guys but DjI wont make good history if they can not improve their products and support.
A company can not have only huge budgets for marketing, it should take care of its clients.
Very upsetting experience with DJI. |
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