CheckYourSix
 lvl.2
United States
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DJI Mindy Posted at 2017-5-15 03:28
The DJI After-Sales Policy does not cover the failure of, or damage caused by, any third party products, including those that DJI may provide or integrate into the DJI product at your request. It can be covered under warranty if the damaged has been proved caused by the aircraft malfunction fact after data analysis and the aircraft is in warranty. As for Data analysis, the data in the aircraft is necessary, since we are unable to analyze the data of Litchi. Here is a link of after-sales policy for your reference: http://www.dji.com/service/policy
Hi Mindy,
Thanks for the reply. So what you're saying is that if I do use Litchi and there is an AC malfunction, you need to see the logs. Since you can't read the Litchi logs, even if it was a hardware malfunction "which is covered", I'm screwed.
So what I'm hearing is not to use the Litchi app if I want to be covered under my warranty. Correct? |
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