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1339 14 2017-5-15
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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I am waiting for my mavic to be shipped out repair facility. It is in the same status after the repair and quantity process. Is there any way to speed up this process. I have sent emails to the Customer Service but they only apologize since they don't know when the unit will be shipped.

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2017-5-15
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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* I mean quality process..
2017-5-15
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DJI Mindy
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Flight distance : 7 ft
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Could you please provide me with your case number so I can look into it?
We are sorry for the delay and will help to get it solved as soon as possible.
2017-5-15
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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Case number: CAS-602210-F2T6Y9
2017-5-15
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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DJI Mindy Posted at 2017-5-15 18:48
Could you please provide me with your case number so I can look into it?
We are sorry for the delay and will help to get it solved as soon as possible.

Case number :  CAS-602210-F2T6Y9
2017-5-15
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DJI Mindy
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Flight distance : 7 ft
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fansfddc5315 Posted at 2017-5-15 19:05
Case number :  CAS-602210-F2T6Y9

Thank you.
I have escalated the case for you. We will keep you updated as soon as possible.
2017-5-15
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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DJI Mindy Posted at 2017-5-15 22:42
Thank you.
I have escalated the case for you. We will keep you updated as soon as possible.

Please; let me know. Thanks
2017-5-16
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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DJI Mindy Posted at 2017-5-15 22:42
Thank you.
I have escalated the case for you. We will keep you updated as soon as possible.

Hello, Mindy, the status is the same, not yet shipped. Could you please speed up this shipping ASAP?
2017-5-17
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fans8c7e7e0a
lvl.2

United States
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DJI get my Mavic on April 4, up to today  I haven't receive anything yet. I hope you get better luck !!!
2017-5-18
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DJI Mindy
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fansfddc5315 Posted at 2017-5-17 19:15
Hello, Mindy, the status is the same, not yet shipped. Could you please speed up this shipping ASAP?

Your aircraft has been shipped out early today. We are sorry for the delay.
2017-5-18
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DJI Mindy
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fans8c7e7e0a Posted at 2017-5-18 06:34
DJI get my Mavic on April 4, up to today  I haven't receive anything yet. I hope you get better luck !!!

Could you please provide me with your case number so I can look into it?
2017-5-18
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fans8c7e7e0a
lvl.2

United States
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DJI Mindy Posted at 2017-5-18 23:05
Could you please provide me with your case number so I can look into it?

I sent my Mavic in the first week of April and by the end of April my was shipped to the wrong place. Now its going to be a month with the UPS holding my Mavic and DJI representative always tell me they are going to call and solve the issue but nothing happen.

CAS-632343-Z5G7B0 CRM:0670000000624
2017-5-19
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fansfddc5315
lvl.1
Flight distance : 74482 ft
Dominican Republic
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DJI Mindy Posted at 2017-5-18 23:04
Your aircraft has been shipped out early today. We are sorry for the delay.

Ok thank you
2017-5-19
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DJI Mindy
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fans8c7e7e0a Posted at 2017-5-19 05:34
I sent my Mavic in the first week of April and by the end of April my was shipped to the wrong place. Now its going to be a month with the UPS holding my Mavic and DJI representative always tell me they are going to call and solve the issue but nothing happen.

CAS-632343-Z5G7B0 CRM:0670000000624

Thank you. I have checked your case, DJI Natalia is following up the case with you.
Our support team are working on it. We sincerely apologize for all these trouble.
We will help to get this solved as soon as possible.
2017-5-21
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Ant11223
lvl.1
United States
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DJI finally completed their test flight and quality assurance but now it's stuck on the shipping preparation step for a few days now. I'm sure it doesn't take that long to simply send a package back.

CAS-627559-D5Y2B8
2017-5-25
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