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Mavic Warranty Turn-around time?
635 13 2017-5-15
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airoscar
lvl.2
Flight distance : 272953 ft
Canada
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What's going on with DJI's repair center right now? It's been showing 'PShipping Preparation' for more than a week, is this normal or did they lose my stuff somewhere in the wearehouse?


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2017-5-15
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74260Z
lvl.2
United States
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About right.. sent mine off April 11th.. They revived it in on the 14th and I'm still sitting where you are and I got a phone call 4 days ago saying they will send it back 2nd day air.. LMAO!!!
2017-5-15
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DJI-Thor
Administrator
Flight distance : 13602 ft
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Could you please provide me the case number , so we can look into it.
2017-5-15
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74260Z
lvl.2
United States
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I don't know if you want my case # or Airocar? Mine is CAS-575459-X6X9T4  But we have rain here in kansas for the next 4 days so can't do much with it until the weekend. Thanks.
2017-5-16
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airoscar
lvl.2
Flight distance : 272953 ft
Canada
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CAS-580490-Z9Q9T8

Thanks.
2017-5-16
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74260Z
lvl.2
United States
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I dont know if DJI-Thor had anything to do with it or not.. But I just recieved a email it's being shipped out today..  Happy..Happy!!
2017-5-16
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74260Z
lvl.2
United States
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I hope you get your back soon.. Almost 5 weeks is too long with out my mavic!
2017-5-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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airoscar Posted at 2017-5-16 07:50
CAS-580490-Z9Q9T8

Thanks.

Since you didn't click "reply" button, DJI-Thor may not know you are responding to him.
I have brought this to our management and will arrange the shipping as soon as possible.
We sincerely apologize for the delay.
2017-5-16
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DJI Mindy
Administrator
Flight distance : 7 ft
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74260Z Posted at 2017-5-16 08:05
I dont know if DJI-Thor had anything to do with it or not.. But I just recieved a email it's being shipped out today..  Happy..Happy!!

Glad to hear that. Hope you will receive the aircraft very soon.
If you have any further query, please feel free to let me know. Please remember to click "reply" button so I can see you are responding to me.
2017-5-16
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74260Z
lvl.2
United States
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DJI Mindy Posted at 2017-5-16 23:13
Glad to hear that. Hope you will receive the aircraft very soon.
If you have any further query, please feel free to let me know. Please remember to click "reply" button so I can see you are responding to me.

Mindy, Thank you. I just checked the ups shipping and you did send it 2nd day air. It will be here tomorrow. I'm hoping it's back to original condition.  Thanks!
2017-5-17
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Advisercy
New
Flight distance : 42825 ft
United States
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Yeah im currently having the same issue, I contacted the live chat yesterday but they said they didnt know anything about it and couldnt really do anything.  Technically it could already be back if they mailed it when they said they would have.
2017-5-17
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DJI Mindy
Administrator
Flight distance : 7 ft
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Advisercy Posted at 2017-5-17 14:10
Yeah im currently having the same issue, I contacted the live chat yesterday but they said they didnt know anything about it and couldnt really do anything.  Technically it could already be back if they mailed it when they said they would have.

What's your case number? I'll help to look into it.
2017-5-17
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airoscar
lvl.2
Flight distance : 272953 ft
Canada
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DJI Mindy Posted at 2017-5-16 23:13
Glad to hear that. Hope you will receive the aircraft very soon.
If you have any further query, please feel free to let me know. Please remember to click "reply" button so I can see you are responding to me.

Thanks Mindy for diligently looking into this. It appears mine is with UPS on the way back now. Thanks.
2017-5-18
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DJI Mindy
Administrator
Flight distance : 7 ft
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airoscar Posted at 2017-5-18 08:19
Thanks Mindy for diligently looking into this. It appears mine is with UPS on the way back now. Thanks.

You are welcome. :-)
2017-5-18
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