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Inspire 1 camera spins out of control!
2483 17 2015-3-8
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kirk.pleasant
lvl.3

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Hi all,

Picture this, the 3rd day out of the box and all is going well. Taking some aerial footage of mountain bikers, land to move the Inspire to another location. We have a good video link and we are using two controllers. While discussing the shot the video link is lost, so after trying few things like restarting the controllers, we restart the Inspire 1 and this happens -



We restart the inspire 1 and it does the same, shooting is done for the day. We go home and give everything a good inspection and find nothing obviously wrong. Try to start it one more time and the camera still going crazy. I took the camera off and calibrated the IMU and compass and took it for a flight. It flies ok with no issues. We then put the camera back on and it is dead.
I live in the Middle East and bought the Inspire 1 in Kuala Lumpur Malaysia. We don’t have any dealers close so it will be either back to Germany or the China.

Any recommendations ?

Thanks for your help!




2015-3-8
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Colonel Angus
Second Officer

United States
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Yeah,,,, that isn't right....Never seen one  wig out before like that.God gawd you can  mix drinks with the camera,
Contact them thru Dji.com live chat ship that dude back asap .
Get a RA number and dump the Excersist edition.
2015-3-8
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method007
First Officer
Flight distance : 110449 ft
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United States
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I know it sucks you have that problem, but damn that made my laugh my ass off!  Thanks for posting the video.  Yes contact DJI on the issue and please keep us posted.
2015-3-8
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rodger
Captain
Flight distance : 15812070 ft
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United States
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Geez!!!!  That is really bad! Which Platform are you using IOS or Android? Have you installed the latest Firmware Update?
2015-3-8
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Playful Monster
lvl.3

United States
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How is it even doing that did it brake the stops off
2015-3-8
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Captain Obvious
Second Officer

Australia
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You know what this reminds me of...







2015-3-8
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kirk.pleasant
lvl.3

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Captain Obvious Posted at 2015-3-9 10:35
You know what this reminds me of...

Yes ...she has earned her new name "The Exorcist"

I should have hold her that I am like James Bond ..."Shaken not stirred"

All updated with the latest firmware and using IOS with a brand new iPad Air 2 on the master controller and a iPad mini on the slave controller.

I have  sent DJI an email with a link to the video - I will keep you updated.

Cheers

2015-3-8
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budnikasr
lvl.3

Canada
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Gee, Another high quality QC from DJI.
2015-3-8
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MainlineAerial
New

United States
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Can it make smoothies? Looks like Vitamin has some competition! All jokes aside, best of luck to you getting your bird fixed asap!
2015-3-8
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UM305
lvl.4

United States
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MainlineAerial Posted at 2015-3-9 12:21
Can it make smoothies?  Looks like Vitamin has some competition! All jokes aside, best of luck to  ...

Help wanted!
planet-smoothie.jpg
2015-3-8
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UM305
lvl.4

United States
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looks like some power failure ,some kind of connector issue or input signal.
this situation was  pre or post firmware upgrade?
if the anwer is POST, do you re calibrate and link the transmitter (small red button) ?
without the gimbal mounted , do you see if the aircraft  show strange values in the "sensors screen "
available local options.
Ttry to re adjust the small gimbal connector?( flat cable)
Re install the firmware (aircraft)
Re install the firmware (controller side)
De link the 2nd controller, or use the 2nd as Main.
contact to DJI live 800 support.




2015-3-8
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lukebowerman.ya
lvl.2

Malta
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Happened to me aswell. After the firmware update, currently cameraless for the second consecutive week with no concrete answer from dji.
2015-3-8
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kirk.pleasant
lvl.3

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I would try to re link but the camera is now dead.
I had been flying for about 1 hr after the last firmware upgrade.
I contacted DJI in Europe and they tried to be helpful but said I had to contact China.
Email and video sent, They responded that they will get back to me.... waiting
2015-3-9
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lukebowerman.ya
lvl.2

Malta
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kirk.pleasant Posted at 2015-3-10 00:55
I would try to re link but the camera is now dead.
I had been flying for about 1 hr after the last f ...

Dont hold your breath.
2015-3-9
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Tahoe_Ed
Captain
Flight distance : 2605 ft
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United States
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First I would remove the .TXT file and go through the upgrade process to see if there is a corrupt file.  What is the version of the firmware is on your camera, v1.03 or v.104?  I would also check the tiny pins on the top of the camera.  Make sure that they are all in alignment and seated on the bottom of the mount.
2015-3-9
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kirk.pleasant
lvl.3

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Hi All,

DJI so far has been good as gold. They sent me DOA form and I have dropped the parcel with the camera at DHL and sent them a tracking number.

12 hrs later I get a tracking number from DJI for the replacement!

I checked DHL website and it is en-route -awesome job for support DJI!
2015-3-11
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Captain Obvious
Second Officer

Australia
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First I would remove the .TXT file and go through the upgrade process to see if there is a corrupt file.  What is the version of the firmware is on your camera, v1.03 or v.104?  I would also check the tiny pins on the top of the camera.  Make sure that they are all in alignment and seated on the bottom of the mount.


Then call a priest!!
ASAP!!
2015-3-11
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kirk.pleasant
lvl.3

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Replacement camera arrived last Monday, the first thing I noticed was how smooth the initial gyro start-up/stabilization was compared with the original camera.
That makes me think the original was defective from the factory.

Thanks for the quick turn around DJI!
2015-3-21
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