mazurlazer
 lvl.2
Flight distance : 2303 ft
United States
Offline
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I have been with DJI for years and every time I think that their service can't get any worse, I am unpleasently surprised.
I sent my Inspire in for service 1 month ago. I was informed that the drone had passed quality assurance and would be shipped within 2 business days 1 week ago. I have contacted their online "support" every day this week and every day received the same answer - "I'm sorry sir. I will email the repair center and have them look into your drone. You will get an email from them today". Now it's Friday, and the extremely well-paying job that I have lined up to shoot here in LA is vanishing before my eyes. Why? Because some incompetent ass just didn't get around to putting a completed order into the mail. To make everything way worse, I live about 20 minutes away from their service center in Los Angeles. But they literally refuse to give out a phone number for the facility let alone allow people to pick up or drop off their drones for repair. You know, because that would make their customer's lives easier or something.
I've had it. This massive company is going to be destroyed not by the quality of their products, but rather by the ineptitude and apathy that they show their loyal customers every day. Invest 1 freaking percent of your companie's formidable income into customer service and do the right thing. This is not how you treat the people that support you.
The moment a viable competitor arises I am jumping ship. I suggest you all do the same.
Rant over. Sorry.
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