mewchi
lvl.1
Flight distance : 614931 ft
United States
Offline
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mewchi Posted at 2017-5-24 15:51
I just spent 90 minutes on the phone trying to get clarification on what they intend to do. They sent me an RMA label and said they will exchange it. Exchange it for what? Another refurb minus logs, a new one? They couldn't tell me. sigh. My wife informs me that it is illegal in the US if it is a warranty repair to replace a product with a substandard product. Only on under the care refresh can they get away with that. But not warranty, which this was a warranty repair. Someone messed up. Now if I send it I guess I wait 3 more weeks.. You can bet I am fully documenting this and backing up all of those flight logs in case they stiff me.
So to follow up and close this thread. DJI made good. I sent them the used drone they sent me and in return, roughly 3 days later got a brand new replacement. Thats all I wanted out of this and ultimately it's what I got. Thank you, DJI, |
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