DJI Spark Shipping Thread
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andym91
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Amazon kind of screwed me over. I ordered yesterday the Fly More combo with 1-Day shipping. Link to Amazon page here It was initially shipped and sold through Amazon LLC. So I contact an Amazon rep to get an idea of when it would ship, and they told me it was out of stock despite it being IN STOCK at the time I purchased it! So the rep had me go ahead and place the order again, but this time the instead of it saying "Shipped and sold through Amazon LLC," it was being sold by the DJI Official Store. Also said it was in stock as I was ordering.

I'm aware at this point I might as well be ordering through DJI directly, but I have an Amazon gift card I wanted to use.  Order details below.


2017-6-15
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andym91
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andym91 Posted at 2017-6-15 10:12
Amazon kind of screwed me over. I ordered yesterday the Fly More combo with 1-Day shipping. Link to Amazon page here It was initially shipped and sold through Amazon LLC. So I contact an Amazon rep to get an idea of when it would ship, and they told me it was out of stock despite it being IN STOCK at the time I purchased it! So the rep had me go ahead and place the order again, but this time the instead of it saying "Shipped and sold through Amazon LLC," it was being sold by the DJI Official Store. Also said it was in stock as I was ordering.

I'm aware at this point I might as well be ordering through DJI directly, but I have an Amazon gift card I wanted to use.  Order details below.

Update:
It now says

Arriving Jun 21 - Jun 26

Preparing for Shipment
instead of "Not yet shipped"

2017-6-15
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LukeSkywalker33
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andym91 Posted at 2017-6-15 10:51
Update:
It now says


Yeah I lost hope in Amazon. I had already accepted the fact that I wasn't getting it today but was hoping that we would have it by Friday or Saturday at least. Has anyone out there gotten any useful information from amazon regarding when they will be shipped. I ordered a white FlyMore combo.
2017-6-15
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Ylaztec1
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I ordered through Amazon June 11th. Was told at time of order it was in stock shipping June 15th. Told today backordered shipping July 27th. This was sold and shipped through Amazon. CS advised DJI's Amazon listing may ship sooner.
2017-6-15
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Sparky17
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I ordered a white fly more package from DJI on May 24.  Here's the response that I received:   What bothers me as much as it being late is that they charged my card right away rather than when it ships.    They will have my of money for a full month before shipping the product!  Wishing I had ordered from Amazon at this point.  (I thought doing that was illegal in the U.S. anyway)

Dear customer,
Thank you very much for contacting and we are sorry for getting back to you late due to the great amount of tickets we received recently.
As checked from our warehouse, orders paid before 2017-05-25 05:00(UTC+08:00) is estimated to be shipped out since June 15th according to customers' ordered sequence.
Orders paid after 2017-05-25 05:00(UTC+08:00) is estimated to be shipped out since June 30th according to customers' ordered sequence.
Since your order paid on 2017-05-25 07:44:53(UTC+08:00) , it is estimated to be shipped out since June 30th.
Normally it will take 3-5 business days for delivery.
Please do not hesitate to reach out to us if you have any other questions.
Sincerely and best wishes,
DJI Online Store
2017-6-15
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fans295bf26d
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i have the same status. Ordered combo/white on Amazon this morning w/DJI listed as shipper
2017-6-15
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fans53dbe95d
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Sparky17 Posted at 2017-6-15 11:58
I ordered a white fly more package from DJI on May 24.  Here's the response that I received:   What bothers me as much as it being late is that they charged my card right away rather than when it ships.    They will have my of money for a full month before shipping the product!  Wishing I had ordered from Amazon at this point.  (I thought doing that was illegal in the U.S. anyway)

Dear customer,

They can't get their stories straight. I placed my order before 2017-05-25 05:00 and at the time of order it said it would ship by 6-15. I contacted support today and they said it wasn't going to ship until at least the 30th. Since I don't want to wait until the beginning of July I canceled my order and am getting something else.
2017-6-15
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fans04932e4b
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Someone getting his order delivered to germany can tell me which carrier (DHL/UPS/Fedex/...) we can expect?
2017-6-15
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Maxi3D
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andym91 Posted at 2017-6-15 10:12
Amazon kind of screwed me over. I ordered yesterday the Fly More combo with 1-Day shipping. Link to Amazon page here It was initially shipped and sold through Amazon LLC. So I contact an Amazon rep to get an idea of when it would ship, and they told me it was out of stock despite it being IN STOCK at the time I purchased it! So the rep had me go ahead and place the order again, but this time the instead of it saying "Shipped and sold through Amazon LLC," it was being sold by the DJI Official Store. Also said it was in stock as I was ordering.

I'm aware at this point I might as well be ordering through DJI directly, but I have an Amazon gift card I wanted to use.  Order details below.

I have pre-ordered the Fly More via Amazon a day after the announcement and yet we all have the same ship date. WHY!? WHY!? Well, at least Amazon doesn't charge us until the copter is shipped.
What is the difference between DJI store and DJI Offical Store via Amazon?
2017-6-15
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dansim
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I am about to cancel my Spark entirely and go get a Mavic from Costco. Does anyone have any last minute way of talking me out of it?
2017-6-15
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swerly
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So so sad.... it's just sitting at FedEx not moving...
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2017-6-15
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fans72e2cb23
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White fly less through DJI online store, ordered May 31, got the Fedex tracking number today.
2017-6-15
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andym91
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andym91 Posted at 2017-6-15 10:51
Update:
It now says


Also, they did charge my credit card. So I'm assuming it's shipping soon
2017-6-15
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dansim Posted at 2017-6-15 13:51
I am about to cancel my Spark entirely and go get a Mavic from Costco. Does anyone have any last minute way of talking me out of it?

That's exactly what I did and am feeling great about my decision. For $300 you end up with quite a bit more: better camera,  4.3 mile range over Ocusync vs 1.2 mile range over WiFi, better battery life, 40mph vs 30mph (not just so it's faster, but so it can fly in windier conditions), wireless connection to the DJI Goggles with better resolution and framerate, etc. Plus, you can have it all by early next week if add 2 day shipping for $16. My only regret is I didn't decide to do this sooner.
2017-6-15
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Ordered mine 2017-05-25 00:50:48 (UTC)  Still just at Payment Success  (Authorized only).  Maybe shipping today... maybe shipping 30th... dunno.
2017-6-15
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travoose42
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Does this company have its' act together?  I ordered my drone the minute the product even ended, was told that it would ship the 15th.  Talked to customer service this morning and they said it would be shipped by today.  Now talking to customer service and they are telling me I won't be in the first batch, but rather the second batch.  I honestly don't care if I get this thing next week or in July...I just want a firm date in order to make arrangements to get it from the delivery guy as I will be out of town next week.
2017-6-15
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fansac15e925
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travoose42 Posted at 2017-6-15 14:55
Does this company have its' act together?  I ordered my drone the minute the product even ended, was told that it would ship the 15th.  Talked to customer service this morning and they said it would be shipped by today.  Now talking to customer service and they are telling me I won't be in the first batch, but rather the second batch.  I honestly don't care if I get this thing next week or in July...I just want a firm date in order to make arrangements to get it from the delivery guy as I will be out of town next week.

I feel you.

Yesterday they told me that the drone was going to be shipped today. Today they told me 14th of july. I am speechless.
2017-6-15
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aviscomi
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dansim Posted at 2017-6-15 13:51
I am about to cancel my Spark entirely and go get a Mavic from Costco. Does anyone have any last minute way of talking me out of it?

If you can afford the extra $, then the Mavic is the wiser choice.
2017-6-15
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OCaerial1
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Just got home and my Spark Fly More Combo (Alpine White) was delivered!!!!
left SHENZHEN, CN the 14th and deliver today, Southern California-  FAST Delivery!!
Order Time:        2017-05-24 16:33:23 (UTC)

8:57 amOn FedEx vehicle for deliveryIRVINE, CA
7:40 amAt local FedEx facilityIRVINE, CA
4:39 amAt destination sort facilityLOS ANGELES, CA
2:45 amDeparted FedEx locationMEMPHIS, TN
2:33 amInternational shipment release - ImportMEMPHIS, TN
12:51 amInternational shipment release - ImportMEMPHIS, TN

6/14/2017 - Wednesday
11:49 pmArrived at FedEx locationMEMPHIS, TN
10:01 pmIn transitLANTAU ISLAND HK
4:47 pmIn transitLANTAU ISLAND HK
10:18 amLeft FedEx origin facilitySHENZHEN CN

2017-6-15
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travoose42
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fansac15e925 Posted at 2017-6-15 15:02
I feel you.

Yesterday they told me that the drone was going to be shipped today. Today they told me 14th of july. I am speechless.

It stinks...and I cannot figure out for the life of me when I read that people ordered theirs after I ordered mine and yet they got theirs this morning.  
2017-6-15
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andym91
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Maxi3D Posted at 2017-6-15 13:41
I have pre-ordered the Fly More via Amazon a day after the announcement and yet we all have the same ship date. WHY!? WHY!? Well, at least Amazon doesn't charge us until the copter is shipped.
What is the difference between DJI store and DJI Offical Store via Amazon?

I'm not sure exactly lol, though it does say it's shipping from California, so I would assume it'd be a DJI warehouse here, stateside, meaning faster shipping? Who knows lol. Kinda bummed. Was hoping to get it by Eid to take some cool aerial pics of the fam.
2017-6-15
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Tip: The post by the administrator or moderators shield
2017-6-15
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Jbonaparte
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Just got this response from the official DJI Store, ordered through Amazon on 6/14/17 the fly more combo, Alpine White
IMG_2565.PNG
2017-6-15
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andym91
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Jbonaparte Posted at 2017-6-15 19:49
Just got this response from the official DJI Store, ordered through Amazon on 6/14/17 the fly more combo, Alpine White

I ordered mine 6/15 same way you did. Hopefully this is accurate!
2017-6-15
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andym91
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Jbonaparte Posted at 2017-6-15 19:49
Just got this response from the official DJI Store, ordered through Amazon on 6/14/17 the fly more combo, Alpine White

Let's us know if it shipped!
2017-6-15
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andym91
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Update:

Man, my dude Taylor H is working hard out here haha
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fans04932e4b Posted at 2017-6-15 13:40
Someone getting his order delivered to germany can tell me which carrier (DHL/UPS/Fedex/...) we can expect?

My Order is shipped by DHL from UK and will arrive on Monday
2017-6-15
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LukeSkywalker33
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Anyone has any updates on Amazon shipments so far. They have gone silent on me. I hope they ship soon,,,
2017-6-15
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Ordered Blue flymore through Amazon DJI Store on 6/5 (I know, late to the party).  Contacted DJI through Amazon and received this response today:

Thank you for contacting DJI Store.
Glad to tell you that your order is under the preparing and it supposed to be shipped out within about 1 to 2 business
days.We will try our best to ship the order out as soon as possible and will let you know the tracking number.
After shipping out, it will take about 3 to 4 days for you to get the package. So if everything goes on well, you can receive the product before June 23th.

If you have any question, please feel free to contact us.
Have a great day!   
Best regards,
Taylor
DJI Official Store"

Fingers crossed
2017-6-15
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fans53dbe95d Posted at 2017-6-15 13:27
They can't get their stories straight. I placed my order before 2017-05-25 05:00 and at the time of order it said it would ship by 6-15. I contacted support today and they said it wasn't going to ship until at least the 30th. Since I don't want to wait until the beginning of July I canceled my order and am getting something else.

I'm in the same boat. Escalated my concern to a supervisor and they were no help either. All they said was to send an email which I know won't do anything, but I did and spammed the hell out of their social media about my poor customer experience (and first time buyer). Never again!
2017-6-15
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tecnophone
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Finally, i have the tracking number!
Estimated delivery on 20/06 :/

I am in Italy, shipped from UK (Gatwick)

No spark in the weekend
2017-6-15
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McCAlexander
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so people who have ordered after me are now getting their sparks before me. Part of this I can understand as I am willing to bet some of it is region specific. Being that I live in the states I'll be that is hurting my chances but still annoyed. Was hoping to have it before June 22nd for an outside wedding I am going to and was really hoping to get some decent flight time in before then...
2017-6-15
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The flying dodo
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I just received my email with tracking number!
Send from London to Belgium.

Order :2017-05-24 19:48:19 (UTC) yellow combo
My first order on the dji store is a succes.
Thank DJI, good job!
2017-6-15
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fansaa605903
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Order Time:        2017-05-24 21:58:25 (UTC) and still nothing.
Yesterday assured it would ship yesterday. Did not. Today they are telling 30/06. Worst customer support I've dealt with.
2017-6-16
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hahn4
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Ordered white combo on 2017-05-24 20:52:01 (UTC)  

Status changed 10min ago to shipped.

Destination Germany and current status "Shipment information received: LONDON-HEATHROW - UK"
2017-6-16
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hahn4 Posted at 2017-6-16 00:13
Ordered white combo on 2017-05-24 20:52:01 (UTC)  

Status changed 10min ago to shipped.

Your Order will go over Gatwick
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2017-6-16
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fansaa605903 Posted at 2017-6-16 00:07
Order Time:        2017-05-24 21:58:25 (UTC) and still nothing.
Yesterday assured it would ship yesterday. Did not. Today they are telling 30/06. Worst customer support I've dealt with.

+1

They told me yesterday and when asking today they told me 14th of july. lol.
2017-6-16
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fansac15e925 Posted at 2017-6-16 00:38
+1

They told me yesterday and when asking today they told me 14th of july. lol.

Now it's the 30th of june. Well I think I'll just stop asking and see when I get it. Meh.
2017-6-16
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fansd86b910c Posted at 2017-6-16 00:18
Your Order will go over Gatwick

Same batch, different times on GW departs, interesting.... Lets race our Sparks ;)
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fans05a04723 Posted at 2017-6-16 01:11
Same batch, different times on GW departs, interesting.... Lets race our Sparks ;)

That´s because mine is going to Dusseldorf now
2017-6-16
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