jihaddib
lvl.1
Flight distance : 4068 ft
United Kingdom
Offline
|
Well I am sorry DJI Natalia but I have been calling your teams for more than a week, they always claim that someone is on it and that they are following up BUT your replacement team does not reply.
You have an SLA and by EU regulations, you are bound to respect it.
I am travelling to a place where I cannot import a drone via shipping, it should be ON me at all times.
If you cannot respect your SLA, give me a full refund of my drone so that I can buy another one from you (which is preposterous as you can just send a new one and ignore the useless replacement procedure due to the fact that I stressed my issue out and explained that it is a high urgency issue, in addition to that, I was PROMISED to have it in 10 working days!!!!!!!!!!!!!!!!!)
Finally, UNTIL NOW, no one gives me any updates, I just hear promises and requests filed without ANY actual support. |
|