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Not given Care Refresh card by vendor.
431 1 2017-5-26
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ReallyBigBob
lvl.1
United States
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Dear Sir or Madam,

Yesterday, May 25 2017 at about 7 pm, I bought a Mavic and Care Refresh.  I was told I would receive the Care Refresh electronically.  Subsequently I learned that I need to activate mt Care Refresh within 48hours.  I contacted vendor (they were closed when I learned this) by email.  They sent an email saying "go to www.dji.com".  Of course this is where I learned that I only have 48h and need the activation code (Catch-22).

I cannot find a phone number for the DJI site.

Now I do not know if I should purchase ANOTHER care refresh while I still can, or wait until the vendor (Unique Photo, Fairlawn NJ) replies.

My comments on this thread are intended to provide verifiable information that I have attempted in good faith to fulfill the 48 hour requirement to activate my DJI Care Refresh.

Big Bob

2017-5-26
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DJI Natalia
Super Moderator
Flight distance : 318 ft

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Bob, sorry to hear you did not receive the e-mail from them.
Please wait the vendor's reply patiently, if you get the information from them after 48 hours of aircraft activation, please PM me your aircraft SN, we'll help you handle it, no worries.

2017-5-26
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