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Thumbs up for DJI
1252 13 2015-3-11
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bolwerk.arnold
lvl.3
Flight distance : 12238 ft
Germany
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Despite a lot of negative postings about DJI, I want to compliment them for the good service.

I had a crash with the I1 of mine, lost GPS, flew away into a wall, which resulted in a broken arm and (I think) gimbal. Sent is for repair to DJI on the 29 feb. and yesterday I heard it was repared under warranty. Today I called them to ask them about the gimbal and to my suprise I heard that they will sent a brand new I1!! That is great service!

Cann't wait to fly again
2015-3-11
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mike.hamel
lvl.2

Germany
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Same experience with my I1 in Germany. Schondra rocks.
2015-3-11
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markaguille
Captain
Flight distance : 2031818 ft
Guernsey
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This is good to hear!
2015-3-11
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benjaminsink
lvl.2

United States
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That's some good news for sure! My inspire was sent on 25th of February, similar situation. I haven't heard anything back since it was received by them on March 3rd but I'm keeping my fingers crossed!
2015-3-11
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kirk.pleasant
lvl.3

Qatar
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Thumbs up from me also!
Camera went crazy and I contacted DJI directly because of there being no dealer in my country.
The sequence of events
- Camera went crazy on Friday (after closing time in China)
- Emails answered on Monday
- Dropped my camera off to DHL on Tuesday evening and sent tracking number to DJI
- Wednesday afternoon I get an email with a tracking number for the replacement unit... and it is en-route!

Awesome job DJI!!!!!!
2015-3-11
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bolwerk.arnold
lvl.3
Flight distance : 12238 ft
Germany
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@benjaminsink: Did you sent it to DJI Germany??? Hope for you that is also a warranty issue.
2015-3-11
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lethbrp
Second Officer
United Kingdom
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This is good news. Premium service for a premium product.
2015-3-11
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Dangair
Second Officer

Canada
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There will be growing pains for this product, and it wont be cheap for DJI but Im confident they will do the right thing.
2015-3-11
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Prop-Lock Girl
lvl.4
Flight distance : 2419163 ft
Germany
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Yeah, great service of DJI Germany.
2015-3-11
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Goodwill
lvl.3
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Canada
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Maybe I should've sent my unit from Canada to Germany!
2015-3-11
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bolwerk.arnold
lvl.3
Flight distance : 12238 ft
Netherlands
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No garanty that iT works
2015-3-11
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Inspire1flyer
lvl.2

United States
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How long is the warranty on the I1?
2015-3-11
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bolwerk.arnold
lvl.3
Flight distance : 12238 ft
Germany
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Don't know, but I had mine for 3 weeks and had a total of 2 hours of flying with the I1. So that's a short time.
2015-3-11
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benjaminsink
lvl.2

United States
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I'm located in USA so mine was sent to the office in Los Angeles
2015-3-12
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