Tmygun
lvl.4
Flight distance : 2972497 ft
United States
Offline
|
I don't usually post very much, but I thought I would kind of make this a blog type post.................anyway.
Got a P4 Pro direct from DJI and received it last Wednesday the 24th.......ordered it on the 20th.....shipping was fast, in fact a lot faster then I expected to be. Had a lot on the work plate so did not get a chance to even open the P4P until this morning. Updated the RC, P4P (It was 2 firmware levels behind) and the App with no issues at all....easy peasy.
As I was activating the P4P, I noticed a weird looking shadow on the front of the aircraft. When I took a closer look after activation I noticed that there was a separation of the upper and lower shell to an extent that I could see the connector tab for the separation spot if I looked at the correct angle (Photo available on request) .
My first inclination was to ignore it and not let it worry me........but I decided I better contact support just in case this was a unit that was not inspected carefully....what else might or might not have slipped by.
I contacted online chat support and after chatting for 25 minutes I was given a case number and an assurance that the unit would be replaced by a new unit or I could get a refund.....I'm sure after I send the one I just got.
Was I put off by the fact that a new P4P had this kind of defect.....maybe a little, but stuff happens, and I figure if this is the worst thing that happens to me this week I'm probably not too bad off.
I will say the guy I chatted with was very friendly and gracious, and while I am still in the preliminary stages of getting this issue resolve, I have to say I've been very pleased so far with the process.
I've only had to use DJI support one time and that was well over a year ago, for a malfunction of a year old P3P.......and the service then was exceptional, in fact they repaired the P3P for free when they could have easily said it was out of warranty.. I'm hoping that this experience will be close to the same.
Ill let you know! |
|