This is my second issue with DJI Customer Service. After my second purchase of DJI Mavic Pro I'm so disappointed with Customer Service at DJI that if I can go back in time I will never purchase drone from DJI. I purchase DJI Care so I can get priority service. I have total of 5 Cases with DJI. First 3 Cases was quite quick and have good customer experience. Last 2 Cases I regret that I ever purchase drone from DJI. Case Number: CAS-480809-Z5G9W2 Battery Failure: I purchase New drone DJI Mavic Pro for $1,098 with DJI Care. Receive the Drone and battery wasn't charging so not only that i can not fly right out of the box (because battery failure) IT IS TAKE DJI almost 1 month to give me my new battery so I can fly my New drone and I'm just 1 hour from repair center in California, but after many phone calls to DJI Customer Service and been lied that my order need a special approve I finally got my new battery. I do have all DJI Customer Service recordings so I'm talking from facts here. And here is my last case which is still not resolve. Case Number: CAS-605721-Q1D7D7 Physical damage: Crash my drone and want it to replace the drone thru DJI Care which I did purchased. After 14 phone calls with DJI customer service the Case is still NOT resolve and DJI Repair Center don't know where is the drone. UPS tracking number is not working DJI website shows that my drone was delivered by UPS May/13/2017 23:52:55 MIDNIGHT!!!! (even if DJI Tracking Number NOT working) It sad it was Delivered. I called UPS and they thought I'm crazy UPS DO NOT DELIVERY PACKAGES MIDNIGHT!!!! Anyway I called back to DJI Customer Service and looks like Customer Service don't know what is going on and I have all recordings from phone calls I make to DJI (with Supervisors Lucas, Anthony and many more). So my case is still not resolved. Even after 21 days DJI still can't give me correct tracking number. I still don't have drone and DJI Customer Service still making excuses every phone call I made even supervisor of the department of customer service which he is not and he is misrepresenting him self because after I been connected to so cal supervisor it's a same person with same voice and again I have recordings to prove it. So my question is. Can I take DJI to Small Claim Court? It's a shame that I have to fight about my money, my purchase with well know corporation like DJI. Again I can even express my self how much disappointed I'm. And I purchase DJI Care so I can get priority service. How is this Priority Service?
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