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latest DJI Go App for iOS... can't login...
3409 13 2017-6-5
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fans22aa3cea
First Officer
Flight distance : 557979 ft
Italy
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Hello everyone,

as in subject, I can't login anymore, after the latest version of the App has been installed.
Does anyone has the same problem? How can I fix it? I could simply delete and reinstall, but I would loose the latest flight I didn't sync yet... I feel like I'm in a pickle
2017-6-5
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DJI-Thor
Administrator
Flight distance : 13602 ft
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What is the error message? Please post a pic for better assistance.
2017-6-5
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Peterx
Captain
Flight distance : 1479547 ft
Germany
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If you made an update for the Go app then you don´t need to log in again,if i´m not wrong. What message is popping up if you want to sync your flights?
2017-6-5
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fans22aa3cea
First Officer
Flight distance : 557979 ft
Italy
Offline

DJI-Thor Posted at 2017-6-5 00:58
What is the error message? Please post a pic for better assistance.

the message appears when I tap on the forum section, telling me it couldn't logon. trying to login again by tapping "login" on the left top corner doesn't work
2017-6-5
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fansee9874af
lvl.1
United States
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Did you get it to work?  I can't get on app either
2017-7-1
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DRONE EYE
lvl.1

Australia
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I updated the app over night, while charging all my kit overnight. Got up in the freezing cold before sunrise, and get to the top of the mountain and after putting propellers on I go to launch the app and it's asking me to login. And I CAN'T. I don't even have reception at this place I'm trying to film. Even worse, you can't proceed to use the drone via the app until you've logged in. ARE U SERIOUS!? Skypixel needs to make sure I am who I am before I can use my drone now?  I tried resetting my password and the skypixel site was down, it literally just came back up and (now that I'm back home) I am able to login to the app.
2017-7-1
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senatorkelley
lvl.3
Flight distance : 450525 ft
United States
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I have the Phantom 3 and my IOS dji for app updated. Login message appears I type it in and it says network error on both 4g and wifi. I drive 400 miles to fly and now I can't. Why do I have to even login? It worked fine before! I really hate DJI right now!
2017-7-1
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fans22aa3cea
First Officer
Flight distance : 557979 ft
Italy
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senatorkelley Posted at 2017-7-1 20:20
I have the Phantom 3 and my IOS dji for app updated. Login message appears I type it in and it says network error on both 4g and wifi. I drive 400 miles to fly and now I can't. Why do I have to even login? It worked fine before! I really hate DJI right now!

Apparently with the latest firmware you can't fly more than 50mt away when you're not logged in the App
2017-7-2
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Rene Jensen
First Officer
Denmark
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buy litchi and all problems are gone its 110% better
2017-7-2
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solentlife
Captain
Flight distance : 1087530 ft
Latvia
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The FW / GO update DID warn that this was necessary to re-login ..... it was plainly displayed ....
Don't get me wrong .. I cannot see the point of this - but for once DJI did make this plain and is not the guilty party !

Nigel
2017-7-2
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fans416eb33a
lvl.1
Canada
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Delete app and reinstall works for me.
But my videos are gone.  how to ge them back ?
2017-9-19
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WD9EON
Captain
Flight distance : 622844 ft
United States
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fans416eb33a Posted at 2017-9-19 07:00
Delete app and reinstall works for me.
But my videos are gone.  how to ge them back ?

the videos should be on the SD card in the camera.
2017-9-19
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MrRobert5823
Second Officer
Flight distance : 1385223 ft
United States
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fans416eb33a Posted at 2017-9-19 07:00
Delete app and reinstall works for me.
But my videos are gone.  how to ge them back ?

Should be in the SD Card.  You would have had to have them on the card if you have them on the device.  (Fingers crossed)
2017-9-19
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ALABAMA
Captain
Flight distance : 10391991 ft
United States
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If you deleted the app and reinstalled, everything is gone. Hope you had a card in!
2017-9-19
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