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DJI CUSTOMER SERVICE IS USELESS
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DemolitionMan14
Second Officer
Flight distance : 1963583 ft
  • >>>
United States
Offline

Once again DJI CS proves useless.  I contacted them to get a replacement nut and screw for my mobile device holder and they couldnt even handle that.  How hard is it to send a nut and screw?  So i opened a repair request and Ill send the broken screw to them and see if the repair dept is any better.  
2017-6-5
Use props
DJI-Thor
Administrator
Flight distance : 13602 ft
Offline

Sincerely sorry for the trouble you have been caused,  what aircraft are you using?  Could you please PM me your contact info? I'll inform our appropriate team to look into this. Appreciate your patience.
Thanks for bringing this to our attention, we care much about your feedback on our service, I’ve transferred your feedback to the supervisor, will keep improving to make your experience with us better.
2017-6-5
Use props
slycat21
New
Flight distance : 620 ft

United States
Offline

DJI-Thor just answered the call... I'm impressed. Most customer service responses *cough Adobe cough* are slow and ineffective. Way to go DJI.
2017-6-5
Use props
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