yoengel
First Officer
Flight distance : 2370988 ft
United States
Offline
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wormz30 Posted at 2017-6-6 19:14
Dude... You have to dig into it hard... They're way off right now because of their recent move from Carson to Cerritos. They'll tell you it was shipped but in reality, they either forgot to ship it or they just plain didn't ship it. Yet, the online support will try to convince you that it was shipped out of their facility. online support can barely help you because they literally can only tell you what is documented in the system (which is the same thing you see on your repair status)... They won't physically go into the warehouse and see for themselves unless they have compelling reason to check.
Mine had been in their hands for 3 weeks. Time after time, someone would say, "couple of days" until it turned into several weeks. The invoice said that it was 2 hours worth of labor... but it turned into several days (maybe even a week or more) of inaction... Then when i thought that I was going to see light of day when i got a "confirmation" that repairs were done and it'd be shipped within two days, nothing. Turns out their automated emails are wrong. They hadn't even finished the QA step in the process. I hit them up about it and they were like, "Sorry, we are swamped but thank you for your patience". Couple of days later, I finally got shipping confirmation from DJI yesterday saying that it should arrive today by 1030 am. It never arrived. I contacted DJI and UPS and the online rep kept trying to convince me that it had left their facility. I talked to a UPS rep and they confirmed that it NEVER got to UPS. When i told the online rep this, they went to go check and sure enough... They never bothered to send it. As a matter of fact, if I hadn't called attention to this, they still wouldn't have sent it. This isn't the first time I've been lied to by DJI about my repair of my drone. Great products... horrible customer experience. I'm not trying to Bash DJI, but damn... I've had an insanely bad experience with my repair order
Thanks for sharing your experience, I have the UPS tracking number and I'm supposed to get the Mavic tomorrow. From my experience, it seems that asking for DJI admin help here in the forums seems to work best, instead of calling or getting online support, as it largely depends on who answers the call. |
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