Heisenberg121
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United States
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thenephites221 Posted at 2017-6-9 13:37
When I called the individual I spoke with gave me all the usual "make sure the RC switch is on not the wifi switch" and "Uninstall and reinstall the app"and normal advice we've all tried.
Never once did they suggest it may be on their side. They suggested I send my drone in for repair or get a refund and exchange for a new one (which was proven to not work by another commenter)
yea, you are right. I just get off the phone with DJI customer service.
He asked me how did I activate my drone step by step and said I did the correct thing. (btw, I even mentioned this thread and our situation, he said, they have noticed this thread. All of us are doing the correct thing).
I was on the phone for 30 mins and eventually they claimed, my brand new drone has some defects, so they will create a case and ask me to send back my drone and they will send me a new one. I told them I doubt there is anything wrong with my drone, since 10 of us are experiencing this and some of us already tried a new one, why can't you guys just realize this is not our problem. That guy told me, no, it's your drone. So, I created a case to get a new one.
While I'm typing this, I just regret this choice. I don't know how long this will take. I will drop by the apple store I bought it and hopefully they will handle the return themselves.
I feel extremely frustrated about this. Hope this info helps you guys. |
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