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won't show unlocking list in dji4
6042 25 2017-6-9
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fans4e236a1f
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Canada
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Hi. I am a newbie. I live in a yellow zone and have gone through the procedure to get the three day approval for my area. In the dji geo system app, it shows approved.
in the dji go 4 under the unlocking list, it says 'empty".  Why? How do i get one app to sync with the other. It says on the controller, I am in a NFZ and now can't take off either with geo system on or off. Using samsung model 5 phone. Sometimes i get a message phone not connected to wifi, .
Help please.
2017-6-9
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Griffith
First Officer
Flight distance : 98537 ft
United States
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Don't know if this will help but try resyncing w/ DJI
2017-6-9
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Ex Machina
Captain
Flight distance : 1753100 ft
United States
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I'm assuming you are talking about where you can see the status of your unlock requests? If so, that's just telling you the status, you still have to unlock the area in your flight controller General/Unlimit Area settings.

You have to tap on the license key and then slide the Enable Whitelist Unlock button to the on position. This screengrab shows what the interface looked like in iOS back in February.


unlimitme.jpg
2017-6-9
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Ex Machina
Captain
Flight distance : 1753100 ft
United States
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Just reread your post and have another idea -- are you using the latest firmware and Go 4 app? The whitelisting feature wasn't supported in Android until recently -- at least I think Android is now supported -- and was broken in .500.
2017-6-9
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Ex Machina
Captain
Flight distance : 1753100 ft
United States
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This is what the interface looks like now in the iOS version of DJI Go 4.1.0. They've renamed the setting and unfortunately I no longer have an active unlock to show, but fwiw.
IMG_1652.PNG
2017-6-9
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fans4e236a1f
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Canada
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hi again
Thanks for the info, but dji4 doesn't seem to show the white unlock. I have attached screen shots of my latest versions for all components, and the verification of the authorization for the unlocked zone. I can't get a screen shot of the unlocked page showing no zones.
Not sure how to syn the system.


mavic details

mavic details

unlock window

unlock window
2017-6-9
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Ex Machina
Captain
Flight distance : 1753100 ft
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fans4e236a1f Posted at 2017-6-9 13:58
hi again
Thanks for the info, but dji4 doesn't seem to show the white unlock. I have attached screen shots of my latest versions for all components, and the verification of the authorization for the unlocked zone. I can't get a screen shot of the unlocked page showing no zones.
Not sure how to syn the system.

Mine shows up under the General settings, just above the Geo section. So from your first screen grab you'd need to go up a level, then scroll down till you see Geo, and then tap on "Unlocking List" (they may call it something slightly different on Android).
2017-6-9
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fans4e236a1f
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Interesting screen shot EXmanchina. I don't get a screen, syncronize  unlock information. This would seem to be the key.
2017-6-9
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Ex Machina
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fans4e236a1f Posted at 2017-6-9 14:01
Interesting screen shot EXmanchina. I don't get a screen, syncronize  unlock information. This would seem to be the key.

So you have an Unlocking List screen but there's nothing on it?
2017-6-9
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fans4e236a1f
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Hi Griffith
Not sure how to sync with dji.... so much to learn
2017-6-9
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fans4e236a1f
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correct. it asks me to refresh then says unlock list is empty, although you can see I have authorization for Oliver, which is where i live and are learning to use the drone.
2017-6-9
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fans4e236a1f
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Added osoyoos as zone. Shows I now have two approved zones but neither show up on the list
2017-6-9
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Ex Machina
Captain
Flight distance : 1753100 ft
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fans4e236a1f Posted at 2017-6-9 14:27
Added osoyoos as zone. Shows I now have two approved zones but neither show up on the list

When you tap synchronize on the Unlocking List screen, are you connected to your Mavic? Also, are you in the location you want to unlock and fly in when you try this?
2017-6-9
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fans4e236a1f
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Yes. When I start up I am in a nfz. I don't see a synchronise window. I have the controller on and the mavic powered up.
2017-6-11
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fans24c47bd5
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I have a synchronize window but it does nothing (says "no data available to synchronize). I am unable to fly even though I have all zones authorized. Tech support is trying to help..
2017-6-12
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fans392f80b2
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Flight distance : 1772 ft
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fans24c47bd5 Posted at 2017-6-12 11:27
I have a synchronize window but it does nothing (says "no data available to synchronize). I am unable to fly even though I have all zones authorized. Tech support is trying to help..

Has there been a solution?  I am having the same issue
2017-7-9
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fans3ead0dcd
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United States
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I am as well.
2017-9-1
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fans3f08a262
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United Kingdom
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And me having the same problem although I have the agreed token
2017-9-2
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fans3f08a262
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fans3f08a262 Posted at 2017-9-2 01:21
And me having the same problem although I have the agreed token

Update. I used code and was able to fly.
2017-9-2
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DEADSHOT08
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Not sure if this post has been answered. But from my experience these are the steps needed to be taken:
1. Connect R/C to DJI GO/GO4 App
2. Turn on drone
3. Once synced and connected, hit the Settings button (top right corner; 3 dots)
4. Go to the Settings tab, the last button.
5. Click Unlocking List (towards the bottom of the list)
6. You will see all of your unlocked areas. Switch them over. This will prompt you to agree to the 2 conditions.
After that you can fly. Keep in mind, this is if you do the Scheduled Self-Unlocking feature.
2017-12-14
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DJI Celso
Second Officer
Flight distance : 194 ft
Portugal
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Make sure you have unlocked the zone with your Flight Controller SN and not Aircraft SN, I've had this issue to, and after unlock with  Flight Controller SN everything was fine.
2017-12-15
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Greencopy
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Flight distance : 26699 ft
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Hi all. This thread has been super helpful. I just got a new spark and am having an issue refreshing my unlocked zone list while in flight mode.

I'm getting an error along the lines of "not connected to Internet can't retrieve info".

When not in flight mode I can see my valid unlocked zones in DJI GO 4. I've figured out how to unlock zones an all tht. But they aren't showing up while connected to drone in flight mode.

Anyone having this specific issue?

Thanks, Chris
2017-12-23
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rich
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Flight distance : 366631 ft
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DJI Celso Posted at 2017-12-15 02:59
Make sure you have unlocked the zone with your Flight Controller SN and not Aircraft SN, I've had this issue to, and after unlock with  Flight Controller SN everything was fine.

This is really helpful, but my Unlock List option does not appear it all on the settings tab! Any ideas?
2018-3-9
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rmahd
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United States
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I'm having a similar problem where I've unlocked all the zones I needed, transferred them to the drone via the app but DJI still wont let me take off. This is getting a bit ridiculous as I've owned the drone for a couple days now and haven't had the chance to fly it at all.
2018-9-27
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HomeSweetDrone
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Flight distance : 718320 ft
United States
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I am having the same issue! I'm flying a P4P... Went through the steps online for self-unlocking, yet I still cannot take off. AND I DON'T HAVE THE UNLOCKING LIST IN MY SETTINGS MENU, ANYWHERE. It's the strangest thing. I hope I'm just making a silly mistake, but I've tried everything mentioned on this thread, and no resolution.

Anyone experience not being able to find the unlocking list? Pretty frustrated with DJI here.
2019-3-5
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fansb09931d0
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United States
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I spent a couple hours trying to find this "Unlock" section in the General Settings.  It turns out that when I updated the software, it logged me out of my DJI account.  I had to exit the "camera view" back to the main screen when you first turn on the controller, go into settings, and log back into my DJI account.  Once I was logged into my DJI account again, the unlock option showed up back where it used to be in the General Settings from the camera view.  It would be nice if DJI showed it in the menu with a "requires login" noted next to it.  I hope this helps others having the same problem.
9-13 15:48
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