I'm trying to track down the status of my repair. I received an email stating that my repaired X5 camera should ship within 5 - 7 business days. Today is day number 10 and I have heard nothing and see no updates when checking my case. I was hoping I would have the camera back before the 16th of this month as I need it for a wedding shoot I'm doing. It seems people get a better idea of where their repair is in the process by posting here instead of dealing with the hassle of phoning customer service.

I’m sorry that the unfortunate backlog in shipping has put a damper on the overall repair time frame. I’ve informed this case to the management, we will be following up with you as soon as possible and hope you will get your camera soon, we appreciate your patience.