my repair progress they received my inspire on 3/12/2015 9am there time and not checked in until 3/30/2015

sent 3/11/2015
received 3/12/2015
checked in 3/30/2015
checked into repair software 4/8/2015

tvmcdaniels@gma Posted at 2015-4-10 22:37
my repair progress they received my inspire on 3/12/2015 9am there time and not checked in until 3/3 ...

Expect it at your doorstep on the 22nd of April is my estimation.

jaron@bgoarchit Posted at 2015-4-8 03:37
I just got notice that my bird will be repaired soon.
RMA issued - 3/12
Delivered to DJI - 3/17

Must be nice,   
RMA issued 3-6
Arrived 3-13
Checked in  3-30
not a peep out of them,   whats sad is mine has not been crashed, just the last update bricked it...

outlaw@unitedwi Posted at 2015-4-11 12:11
Must be nice,   
RMA issued 3-6
Arrived 3-13

have you logged into zendesk to track your progress? that is where i am getting this info otherwise I have not heard from them ether.

here is the link
https://djitechnology.zendesk.com/hc/en-us

bostonlines@gma Posted at 2015-4-11 04:46
Expect it at your doorstep on the 22nd of April is my estimation.

haha yes you are probably right. they will deliver one day before there 6 week deadline.
but from what I can see and read warrnaty work is slower than user error paid repair.

tvmcdaniels@gma Posted at 2015-4-11 22:04
have you logged into zendesk to track your progress? that is where i am getting this info otherwis ...

yes, checked in to zendesk and not a word since

Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15
arrived 3/13/15
received 3/28/15
checked in 3/30/15
repaired 4/13/15
waiting for being shipped

jaron@bgoarchit Posted at 2015-4-8 03:37
I just got notice that my bird will be repaired soon.
RMA issued - 3/12
Delivered to DJI - 3/17

I may have spoken too soon!  Repair was completed 4/6 and as of 4/15 it STILL has not shipped!  Frustration is starting to set in and despair is right around the corner....mainly because the weather is so great and I want to be out flying.  Oh well.  

jaron@bgoarchit Posted at 2015-4-16 02:42
I may have spoken too soon!  Repair was completed 4/6 and as of 4/15 it STILL has not shipped!  Fr ...

It sounds like they fix things faster then they ship

sent 3/11/2015
received 3/12/2015
checked in 3/30/2015
checked into repair software 4/8/2015

tomorrow is exactly 6 weeks sense receiving my inspire and nothing called customer support and nothing was put on hold and disconnected.

I know things take time and I understand that. I would just like some better comunacation with 3,000 dollar unit

. G. (DJI Technology )                        

              Mar 28, 13:28            

                                    

Dear travis,

Thank you for your prompt response. I will complete the check in process. The ETA for repairs is approximately 4 - 6 weeks. Within that time frame phone or e-mail requests for status updates will not be entertained, as we can only provide you the information you already see when logging into Zendesk and these requests only serve to slow the process for others. Only in the rare event that more than 6 weeks have passed since your unit was delivered, should you call 818-235-0789 for further assistance.

Is it possible to provide your return address for our file.

DJI Technology, LLC
960 Knox St. Unit A
Torrance, CA 90502

Thank you for choosing DJI!
"The Future of possible"

DJI North America

DJI North America

Well, I finally got my bird back today! Final timeline:

Delivered to DJI LA: 3/17
Checked in: 3/23  
Paid : 4/6
($116 for 3 white shocks)
Arrived: 4/22

Overall I am happy, they even replaced the little stickers on the feet so it looks brand new.  And while I wish they had better communication and faster service, I really just need the job DONE RIGHT.  It looks great and spins up just fine.  Keeping all things in perspective, I think they did a great job.  I am excited to get back in the air!   

Update... from dji 2015-4-23 06:07
Travis,  Found it.  Here are the notes.

Inspire 1
Warranty: Yes
Refurbished: No
Replace 4 landing gear, 1 CW motor, downward camera, camera/gimbal, both arms, cables, camera plate/coupler

test flew, good to ship

Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15
arrived 3/13/15
received 3/28/15
checked in 3/30/15
repaired 4/13/15
waiting for being shipped
4/23/15  still no word on shipping:@

outlaw@unitedwi Posted at 2015-4-24 09:44
Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15

Wow. That's longer than expected. I'm surprised it's taking so long since it was a minor repair.

any updates from more recent people getting repairs.. I shipped mine back today for gimbal issue only but wanted whole thing shipped to them, delivery on Saturday 25th then clock starts for me.

Here is mine, sent in for the dreaded gimbal horizon off level problem. Tried everything 10 times and finally decided to send it in. Really sucks too because I'm going to Mendocino to abalone dive on the May 14-20. It really would have been nice to get some aerial from the I1 for a  video I plan on making about the group I'm going with.  
Delivered 4/13 (sent on the 6th- 2 day priority mail, what a joke...)
Checked in 4/20
I hate the wait. Hopefully it will be worth it!

Freebird Posted at 2015-4-25 05:23
Here is mine, sent in for the dreaded gimbal horizon off level problem. Tried everything 10 times an ...

How off was the horizon?  Mine is off a hair in some of my footage.

bostonlines@gma Posted at 2015-4-25 06:01
How off was the horizon?  Mine is off a hair in some of my footage.

This shows my problem in detail. At the 2 minute mark, after manually adjusting to the far left (- button), I begin pressing the + button, but as you can see the gimbal twitches roll left, then gradually goes back right. I sent it back because although I could get it to stay level for one flight after 3+ minutes of tapping the manual adjustment on the screen, after powering down, I'd have to go through the process again. Iv'e heard enough people saying they didn't have to do anything hardly at all to keep theirs level to know something was wrong with mine. I did try every sequence of calibrations 10+ times to no avail.  

outlaw@unitedwi Posted at 2015-4-24 09:44
Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15

Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15
arrived 3/13/15
received 3/28/15
checked in 3/30/15
repaired 4/13/15
waiting for being shipped
4/23/15  still no word on shipping

4/24/15
Ahhh finally good news,  just received shipping notice, it was just shipped today!   I should have it back in a week,    next update, who knows what will happen...

Freebird Posted at 2015-4-25 09:19
This shows my problem in detail. At the 2 minute mark, after manually adjusting to the far left (-  ...

That horizon you had in the video would be tough to calibrate off of with the mountains and tree lines.  Hopefully, they resolve you're issues. But don't be surprised if the horizon is not perfect when it returns.

bostonlines@gma Posted at 2015-4-25 09:44
That horizon you had in the video would be tough to calibrate off of with the mountains and tree l ...

I had the grid lines on and the lake is about as level as level gets.  I had also done the same manual adjustment on a level countertop with the grid lines on with the camera pointed at a level. Trust me, I tried everything.  Looking at other peoples videos, particularly those who recently got theirs back from a repair for the exact same problem where the horizon is spot on, it better be darn near to perfectly level! I didn't pay 3000$ for something that doesn't hold the camera level. I have several other gimbals, 2 for gopro, (1 yun-1 gimbal and 1 H3-2d), as well as a cinestar gimbal that I converted to brushless with an alexmos board for my GH4, and all of them work almost perfectly level. If I can do it then so can DJI...

outlaw@unitedwi Posted at 2015-4-25 09:31
Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15

stupid me why did it take 10 days start ship i1 back to you.

chrisfromalbany Posted at 2015-4-27 07:56
stupid me why did it take 10 days start ship i1 back to you.

I guess they only ship once every two weeks!

ok mine was delivered today at DJI.. could be a week or two days be checked in...

my repair progress

received 3/12/2015
checked in 3/30/2015
checked into repair software 4/8/2015
Update... from dji 2015-4-23 06:07
Travis,  Found it.  Here are the notes.

Inspire 1
Warranty: Yes
Refurbished: No
Replace 4 landing gear, 1 CW motor, downward camera, camera/gimbal, both arms, cables, camera plate/coupler

test flew, good to ship


4/28/15 completed and shipped with tracking number via FedEx

Progress, (or rather lack of progress), report-
Delivered 4/13 (sent on the 6th- 2 day priority mail, what a joke...)
Checked in 4/20
Tuesday 28th.... crickets...
Now that Iv'e posted and had my little fit I'll probly get a shipping notice tomorrow...

It takes about 4-6 weeks from check in. I expect you'll get your stuff back mid May at the earliest.

Waiting for someone else get on this list so I am not last on this line..
Been deliveried since Monday and guessing it at least week turn around before checked in.. Was deliveried Sat but wasn't open.. pain.. pain.. pain.. pain..

my repair progress

received 3/12/2015
checked in 3/30/2015
checked into repair software 4/8/2015
repair complete 4/28/15                                            

D. (DJI Technology )                          

Apr 28, 08:32                                                

Dear Travis McDaniels

Upon inspection of your Inspire we were able to diagnose your issue as a damaged landing gear, 1 CW motor, downward camera, camera/gimbal, both arms, cables, and camera plate/coupler. The components have been replaced and your Inspire has been updated, test flown, and is fully functional. This repair has fallen under warranty and you will not be charged. Please refer to your user manual to rebind your Inspire before your next flight.

Thank you for supporting DJI products. If you have any other questions, please contact our support center at 818-235-0789 M-F 9AM-5PM Pacific Time. Thank you and have a nice day!

Sincerely,
DJI Repair Team
The Future of Possible

DJI North America

4/28/15 completed and shipped with tracking number via FedEx scheduled delivery for 5/4/15
for a total of 7 weeks or 54 days

think there is a correlation between an extended check in time and longer downtime.  I heard they been getting even more i1 in service (because of better weather, more flying = more crashing) and repair time is going to go up.  But they are also hiring more people. If that is the case what is going to go up to?  

TVMC - how did you have your accident with i1?

I was flying it for the first time everything going fine then upon going back up a second time after compass recalibration I was going forward and it just dropped out of the sky like it lost all power. I was in beginner mode still and luckily it was only 20 feet up could have been a lot worse. I contacted DJI and they just issued me an RMA to send it in so I turned to the forum and tahoe_ed helped me out. But in all I do not know exactly what happened other than they fixed it under warranty and no I did not CSC the i1 I read the manual and everything about it in the month and a half of waiting for my i1.  this is what it said in the email Upon inspection of your Inspire we were able to diagnose your issue as a damaged landing gear.

God that sucks you really haven't gotten to fly the thing.. I had gimbal bearing go bad over time (for 1 1/2 month owned it.. lol) and started to get stuck when did system check with gimbal at start up.  Mind you I hardly use gimbal except doing testing inside house and system check at start up.  This eventually lead to motor in left to right to fail in gimbal.  But I got about 11 hours of flight time in before this at least. I was just starting to get hang of the craft and get some good footage and gimbal went.  Once started having problems, motor went within week.  I think problem was there from beginning just got worst.

Yes it does but I was able to get another one pretty quickly so now i just wait for my other one to return

Awww.. ok.. yea looking at P3 or Solo now.. Heard doing a price cut $1900 for single controller in late May so didn't think wanted buy another at this point.

I don't know how true that is because I contacted them before i bought my second one and they helped me out but no discount ( shipped me one at the front of the line by contacting a us dealer and having me buy it from them.(  kinda funny   ) but not like that 900$ is a pretty big price cut unless it is the bare unit.... battery, controller, i1 and props no case, charger or camera for those who want just the i1 but I wanted the whole thing.

I hope that 900$ discount doesn't happen. I was surprised P3 got most features of i1. I think that was done to compete with Solo but I figure there will be some kind of discount in near future.  
Are you going to keep both once get your returned one?

Yes I was surprised to but the phantom 2 didn't drop that much so I don't think the i1 will ether until a new inspire but I don't think that will happen before new cameras come out and yes I will be keeping both of them as I am really liking the i1

tvmcdaniels@gma Posted at 2015-4-29 23:37
my repair progress

received 3/12/2015

I guess I'll be lucky to get mine back before Christmas at this rate. At least I'll know what my present [might] be...( kidding)
Yea Boston, I know, 4-6 weeks is what they say, but tvmc had his in a solid month before mine and it took them 7 weeks. If they have been getting busier, and I know they have, I'll probably not see mine until mid June.

Camera & gimbal replaced due to firmware not fully updating.

call pickup tag 3/6/15
arrived 3/13/15
received 3/28/15
checked in 3/30/15
repaired 4/13/15
waiting for being shipped
4/23/15  still no word on shipping

4/24/15
Ahhh finally good news,  just received shipping notice, it was just shipped today!   I should have it back in a week,    next update, who knows what will happen...

I received my inspire1 back from DJI today 4/29/15         That's 54 days without it because of a firmware update...
    Now I charged everything up and to try to fly it.    Guess what came across the screen,   I had to update the firmware on the inspire and my radio!!!    This sucks, maybe 2 more months without it because of a update,  BUT   Whew!   everything updated just fine and it flew great,  Now I`am happy!

54 days for a firmware issue..